Total 17 Manager information technology job vacancies in Quality Assurance / Control category in Singapore

Responsibilities

• Responsible for strategic planning and team building of Supplier Quality Engineering and Incoming Quality Control Division;
• Responsible for the establishment implementation and update of Supplier Quality Engineering and Incoming Quality Control Management Process;
• Responsible for qualification of new suppliers in quality system, and plan of supplier quality system audit;
• Responsible for management of material qualification and quality issue resolution;
• To organize quality inspection plan of all material and ensure the implementation of the FAE (First Article Evaluation) of new material;
• To plan material inspection process, and establish material inspection standard and ensure the training of inspection standard;
• Implementation of supplier quarterly business assessment (SQBR) and vendor process change management (SPCR).

Requirement

• Work experience (including technical/ professional training and qualification).
• Degree in relevant qualification
• 5 years and above Supplier Quality Engineering experience in mechanical or electronic parts;
• 3 years and above team management experience;
• Professional in production processes, process knowledge and quality control of metal and plastic mechanical parts, or familiar with the manufacturing process, testing and quality control of electronic parts.

• 13 month salary
• Performance bonus
• Panel clinic and inhouse clinic
• Insurance
• Free parking
• Dental allowance
• Sport activities

職責

• 負責供應商品質工程和來料品質控制部的策略規劃和團隊建立；
• 負責供應商品質工程和來料品質控制管理流程的建立實施和更新；
• 負責新供應商品質系統資格認定，制定供應商品質系統審核計畫；
• 負責物資資質管理及品質問題解決；
• 組織所有材料的品質檢驗計劃，確保新材料FAE（首件評估）的實施；
• 規劃物料檢驗流程，制定物料檢驗標準並確保檢驗標準訓練；
• 實施供應商季度業務評估（SQBR）和供應商流程變更管理（SPCR）。

要求

• 工作經驗（包括技術/專業培訓和資格）。
• 相關學歷學位
• 5年以上機械或電子零件供應商品質工程經驗；
• 3年以上團隊管理經驗；
• 專門從事金屬、塑膠機械零件的生產流程、製程知識和品質控制，或熟悉電子零件的製造流程、測試和品質控制。

• 13個月工資
• 績效獎金
• 面板診所和內部診所
• 保險
• 免費停車
• 牙科津貼
• 體育活動

Please review the attached Job Description and Person Specification for further details regarding this role.

• Manage Quality Management System (QMS)
• Able to lead a team of QA Engineers
• Manage Customer/Process Audit
• Well versed in CpK, Gage R & R, PPAP, 8D & 5 Why methodology
• Manage First Article Planning, CMM, CMM program, Visual Inspection program and other measurement equipment
• Manage Internal and External Corrective Action Reports (CAR)
• Manage Departmental KPI
• Manage Suppliers’ Qualification, Performance Monitoring, Quality Management and Audit and Disqualification Program
• Coordinate with Operation in ensuring Quality of production’s outgoing products meet Customers' Requirement
• Support Operation through establishment of Operations Standard, Process and Quality Control Plan
• Establishment of Product Quality Standard with Sales and Customers
• Support Operation through establishment of Operations Standard, Process and Quality Control Plan
• Any other ad-hoc duties assigned
• Able to read technical drawings, knowledgeable in MS Excel and work experience in QMS, GD&T and CMM
• Outstanding communication skills
• Minimum Diploma in Mechanical Engineering or related field
• Minimum 5 years of QC / QA experience in precision engineering manufacturing environment

Project Description:Our Customer is a Leading bank in Asia that provides a front to back integrated platform for straight through processing and risk management.
This is a multi-year initiative where different projects run in concurrence under the program's variety milestones. These streams include new product initiatives, new entity roll-outs and regulatory compliances.
We will have key roles in projects such as managing the scope, design and delivering requirements from front to back office with Luxoft.

Responsibilities:

• Define the testing strategy and framework to ensure a high standard of testing and quality assurance is in place
• Plan and manage various phases of testing (SIT, UFT, UAT & Regression)
• Manage the test preparation, test cycles & test environment
• Engage test automation team for planning, scripting and execution of test scripts
• Chair the test progress meeting
• Conduct defect triage meetings with Vendor, Users and IT teams
• Plan and manage the runbook for all testing phases, Mock Runs & Production Implementations
• Report test progress and Issues (Daily, Weekly)
• Provide metrics and status updates for organization reporting
• Work with different IT teams across infrastructure and various business divisions to deliver testing solutions for the business.
• Be the focal point of contact for Business testing needs
• Liaise with technical lead / Project managers to manage expectations for each of the testing stages of projects. Agree 'quality gate' criteria and corrective actions
• Stakeholder management
• Adhere to the Bank's Service Management guidelines (ITIL) and participate and provide recommendations in process, service and system improvements

Mandatory Skills Description:

• 8+ years of software testing experience
• Minimum 4 years of experience as Test Manager on Murex platform
• Knowledge on financial market products
• Understanding of bank's front, middle and back office operations, finance and accounting. Experience and management of at least one Front to Back implementation within a financial services organization
• Experience in vendor management and good IT risk understanding.
• Understanding of Murex automation using GUI tools such as QTP as well as Report comparison tools.
• Experience on murex setup and functional tests using various module of murex.
• Ability to work independently and take decisions
• Experience in working direct with Technical leads, project managers and Business Analysts in business and IT organization
• Experience with Principles, methods, techniques and tools for the effective management of the testing process
• Experience of the execution of tests throughout the lifecycle of development projects
• Excellent communication, inter-personal skills and problem solving skills

Nice-to-Have Skills Description:

• MxTest experience

Duties and Responsibilities of the Post General Assist the Managing Partner in running the practice smoothly. Handle short-term projects to support the practice's operations. Ensure staff follow policies, procedures, and standards. Inform the Managing Partner promptly of any staffing or operational issues. Work closely with the Managing Partner on all practice management matters. Fill in for the Managing Partner when needed. Provide advice and support to senior staff, such as the Office Manager and IT & Premises Manager. Ensure patients' health records meet high standards; monitor and maintain data quality. Supervise administrative areas; ensure staff follow procedures, monitor performance, and address training needs. Support the Office Manager with complex reception queries. Lead and chair meetings related to your role. Oversee the IT & Premises Manager to ensure Health and Safety audits are completed. Help maintain IT security and user account management, ensuring confidentiality. Manage the Medical Secretaries, Pharmacy Technicians, and IT & Premises team, including conducting appraisals. Conduct probation reviews for direct reports and report to the Managing Partner. Approve and update holidays, overtime, and time off in lieu (TOIL) for clinical staff, the Pharmacy Technicians team, Secretaries, and the IT & Premises team via GP Teamnet. Oversee the ledgers, efficiency, and productivity of the Pharmacist and Nursing teams. Admin Manager for the Pharmacy and Nursing teams. Oversee SIRMS reporting for the practice. Information Governance Lead Serve as the designated person responsible for ensuring the effective management of the clinical governance system (in accordance with GMS Regulations Schedule Part 14, Regulation 87, and PMS Regulations Part 14, Regulation 79). Ensure the practice complies with all legal requirements and is properly registered under the Data Protection Act 2018. Make sure the practice has a process for electronically transmitting patient data according to national guidelines (Data Protection Act 2018, GMS Regulations Part 10, Regulation 69, and PMS Regulations Part 11, Regulation 62), including securely transferring medical records to a new practice when a patient changes providers. Regularly monitor logs for all third-party software used in the practice, as well as review user access and authority levels. Supervise the IT & Premises Manager in handling all aspects of the Data Security and Protection (DSP) Toolkit. CQC Compliance Lead To be the nominated person who has responsibility for ensuring CQC (Care Quality Commissioner) regulations are adhered to and ensure that the practice meets the essential standards Report any potential breaches of CQC compliance to either the CQC registered manager in the practice or the Managing Partner Quality/Clinical Governance Compliance Lead Ensure high professional standards within the Practice e.g. data quality, Data Protection, Caldicott, GDPR Complaints Lead Manage zero tolerance policy and complaints, linking in with the Clinical Complaints Lead as appropriate. Technical To assist the Managing Partner in the implementation of new systems and procedures Telephone: liaise with system provider regarding problems / queries in conjunction with the IT & Premises Manager Health, Safety and Security Act as the designated person responsible for health and safety, including investigating incidents when necessary and completing accident and incident reports. Ensure mandatory fire safety checks (e.g., weekly fire alarm tests) are carried out by the IT & Premises Manager or delegated staff, and oversee the process. Ensure all appointed Fire Marshals receive adequate training. Coordinate health and safety and fire training for all staff, both new and existing. Manage and resolve health and safety issues as they arise. Additionally, the post-holder will help promote and maintain their own and others' health, safety, and security as outlined in the practice's Health & Safety Policy, Manual, and Infection Control Policy. This includes: Using personal security systems according to practice guidelines. Identifying and managing risks associated with work activities. Keeping knowledge and skills up-to-date through training. Following infection control procedures and maintaining clean, hazard-free work areas. Promptly reporting health and safety or infection hazards when identified. Assisting in maintaining cleanliness in work and patient areas. Undertaking infection control training at least annually. Reporting any identified potential risks. Upholding safeguarding responsibilities and promoting the welfare of children. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload, and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Other delegated duties This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Duties and Responsibilities of the Post General Assist the Managing Partner in running the practice smoothly. Handle short-term projects to support the practice's operations. Ensure staff follow policies, procedures, and standards. Inform the Managing Partner promptly of any staffing or operational issues. Work closely with the Managing Partner on all practice management matters. Fill in for the Managing Partner when needed. Provide advice and support to senior staff, such as the Office Manager and IT & Premises Manager. Ensure patients' health records meet high standards; monitor and maintain data quality. Supervise administrative areas; ensure staff follow procedures, monitor performance, and address training needs. Support the Office Manager with complex reception queries. Lead and chair meetings related to your role. Oversee the IT & Premises Manager to ensure Health and Safety audits are completed. Help maintain IT security and user account management, ensuring confidentiality. Manage the Medical Secretaries, Pharmacy Technicians, and IT & Premises team, including conducting appraisals. Conduct probation reviews for direct reports and report to the Managing Partner. Approve and update holidays, overtime, and time off in lieu (TOIL) for clinical staff, the Pharmacy Technicians team, Secretaries, and the IT & Premises team via GP Teamnet. Oversee the ledgers, efficiency, and productivity of the Pharmacist and Nursing teams. Admin Manager for the Pharmacy and Nursing teams. Oversee SIRMS reporting for the practice. Information Governance Lead Serve as the designated person responsible for ensuring the effective management of the clinical governance system (in accordance with GMS Regulations Schedule Part 14, Regulation 87, and PMS Regulations Part 14, Regulation 79). Ensure the practice complies with all legal requirements and is properly registered under the Data Protection Act 2018. Make sure the practice has a process for electronically transmitting patient data according to national guidelines (Data Protection Act 2018, GMS Regulations Part 10, Regulation 69, and PMS Regulations Part 11, Regulation 62), including securely transferring medical records to a new practice when a patient changes providers. Regularly monitor logs for all third-party software used in the practice, as well as review user access and authority levels. Supervise the IT & Premises Manager in handling all aspects of the Data Security and Protection (DSP) Toolkit. CQC Compliance Lead To be the nominated person who has responsibility for ensuring CQC (Care Quality Commissioner) regulations are adhered to and ensure that the practice meets the essential standards Report any potential breaches of CQC compliance to either the CQC registered manager in the practice or the Managing Partner Quality/Clinical Governance Compliance Lead Ensure high professional standards within the Practice e.g. data quality, Data Protection, Caldicott, GDPR Complaints Lead Manage zero tolerance policy and complaints, linking in with the Clinical Complaints Lead as appropriate. Technical To assist the Managing Partner in the implementation of new systems and procedures Telephone: liaise with system provider regarding problems / queries in conjunction with the IT & Premises Manager Health, Safety and Security Act as the designated person responsible for health and safety, including investigating incidents when necessary and completing accident and incident reports. Ensure mandatory fire safety checks (e.g., weekly fire alarm tests) are carried out by the IT & Premises Manager or delegated staff, and oversee the process. Ensure all appointed Fire Marshals receive adequate training. Coordinate health and safety and fire training for all staff, both new and existing. Manage and resolve health and safety issues as they arise. Additionally, the post-holder will help promote and maintain their own and others' health, safety, and security as outlined in the practice's Health & Safety Policy, Manual, and Infection Control Policy. This includes: Using personal security systems according to practice guidelines. Identifying and managing risks associated with work activities. Keeping knowledge and skills up-to-date through training. Following infection control procedures and maintaining clean, hazard-free work areas. Promptly reporting health and safety or infection hazards when identified. Assisting in maintaining cleanliness in work and patient areas. Undertaking infection control training at least annually. Reporting any identified potential risks. Upholding safeguarding responsibilities and promoting the welfare of children. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload, and resources Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Other delegated duties This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Please review the attached Job Description and Person Specification for further details regarding this role.

The post holder will be responsible for managing compliance with the Information Governance and Data Protection agenda across the North London Mental Health Partnership and will take the lead in the development and management of compliance with the Information Governance Framework. The post holder will be responsible for developing, implementing, monitoring and auditing Information Governance compliance incorporating Data Protection, Confidentiality and, where appropriate, Information and Cyber Security. The post-holder is responsible for the effective management and coordination of medical records and information requests and will provide leadership in the appropriate management of Subject Access Requests and Freedom of Information request to meet legislative timeframes.



Vacancy sites: St Ann's Hospital / St Pancras Hospital

Please review the attached Job Description and Person Specification for the main duties of this role.

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts’ values and cultural pillars:
• We are kind
• We are respectful
• We work together
• We keep things simple
• We empower
• We are proudly diverse

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Please review the attached Job Description and Person Specification for further details regarding this role.


This advert closes on Wednesday 18 Sep 2024

The ideal candidate will be an excellent communicator, team player and flexible in order to support the diverse workload of the team. Furthermore, they will be required to work with a wide range of governance, project and technical colleagues within DHCW, and have good organisational awareness. Candidates need a high-level understanding of data protection and experience of operating at a senior level. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Quality Manager role requires extensive experience with ISO9001, API Q1, ISO14001, and ISO45001 standards, and a strong background in quality assurance within the oil and gas sector. This role will involve developing, implementing, and maintaining quality management systems to ensure compliance with industry standards and regulatory requirements. It also requires sound knowledge of PCBA, wire harness quality control, and metrology.

Role and Responsibilities:

Quality Management System (QMS):

• Develop, implement, and maintain quality management systems in compliance with ISO9001 and API Q1 standards.
• Ensure all processes and procedures meet the required quality standards.
• Conduct regular audits and inspections to ensure adherence to quality management systems.
• Develop and maintain quality documentation, including quality manuals, procedures, and work instructions.

Compliance and Risk Management:

• Ensure compliance with ISO14001 and ISO45001 environmental and safety management systems.
• Identify and mitigate safety and quality risks through effective risk management strategies.
• Conduct root cause analysis and implement corrective actions for quality issues.
• Manage customer complaints and ensure timely resolution.

Continuous Improvement:

• Lead continuous improvement initiatives to enhance product quality and manufacturing processes.
• Implement lean manufacturing principles and Six Sigma methodologies.
• Monitor key performance indicators (KPIs) and use data to drive improvements.

Team Management:

• Supervise and lead the quality assurance team, including training, development, and performance management.
• Foster a positive and productive work environment, encouraging teamwork and collaboration.
• Set performance goals and conduct regular performance reviews for quality staff.

Supplier Quality Management:

• Manage supplier quality assurance programs to ensure the quality of materials and components.
• Conduct supplier audits and assessments to evaluate and improve supplier performance.
• Collaborate with suppliers to resolve quality issues and improve supply chain quality.

Customer Interaction:

• Liaise with customers to understand their quality requirements and ensure these are met.
• Provide quality-related support to customers, including handling inquiries and resolving quality issues.
• Maintain strong relationships with key customers to ensure high levels of customer satisfaction.

Skills and Experiences:

• Strong knowledge of quality management principles and practices.
• Extensive auditing experience with ISO9001, API Q1, ISO14001, and ISO45001 standards.
• Good knowledge of IPC610 and 620, and able to perform internal training
• Experiences in managing metrology lab and the calibration
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in quality management software and ERP quality modules.

General:

• Committed to a high standard of safety and willing to comply with all safety laws and all the company’s safety policies and rules. Must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Bachelor’s degree in Quality Management, Engineering, or a related field.
• Minimum of 10 years of experience in quality management, preferably in the oil and gas sector.
• Certified internal auditor or lead auditor is required
• Certified Quality Engineer (CQE), Certified Quality Manager (CQM) or equivalent certification is preferred.

Key Competencies:

• Leadership
• Quality Management
• Risk Management
• Team Collaboration
• Problem Solving
• Communication
• Continuous Improvement

RAM is the world’s leading independent, dedicated specialist spreader manufacturer. The group has manufacturing facilities in China; service and repair centres in Singapore, China and United Kingdom; and sales and after-sales service support throughout Asia, Americas, Europe, Middle East and Africa.

We develop and grow our product range in response to customers’ operational needs and future expectations. RAM offers customised equipment and options built on our wide range of spreader models to deliver the most effective and practical container handling solutions.

The Quality & Welding Technology Manager develops, implements and manages quality control systems designed to ensure continuous production of advanced composite materials and applications, consistent with established standards, customer specifications and production goals.

Reporting to Chief Operating Officer and supervise a team of 15 staff in Quality Control & Welding Improvement Department in Changshu, China.

Job Duties & Responsibilities

· Responsible for ensuring that the quality management system (QMS) is fully implemented in an organized

and efficient manner.

· Review the factory procedures for material control, fabrication, welding and painting to ensure compliance

with international standards.

· Ensure fabrication and welding sequence and methods are in accordance to drawing requirements and

good manufacturing practice.

· Qualify and maintain welding and NDE procedures, welder and NDE personnel qualifications.

· Manage, train and mentor QA/QC teams for inspection of fabricated steel structures and sub-assemblies

including material identification and traceability, fit up and welding inspection and NDT, dimensional checks

and structural blasting and painting work.

· Ensure prompt and satisfactory resolution of any product non-conformances.

· Spearhead and monitor quality improvement projects for enhancing fabrication, welding and painting

quality, reliability and productivity.

· Identify and develop solutions to correct inspection function deficiencies.

Company Certification

· Quality Management System (QMS) – ISO9001:2008

· Occupational Health & Safety Management System (OHSMS) – ISO14001:2004

· Environment Management System – OHSAS ISO45001

· Welding System – ISO3834-2:2005/EN1090-2:2008

Qualifications

· A recognized Engineering Degree

· EN1090-2 certified.

· Welding and NDE certification are required (IWE)

Working Experience

· 10 to 15 years’ experience in steel structural works.

Professional Skills & Knowledge

- Possess high level of integrity and business ethics.

- Excellent command of both English and Mandarin.

Remuneration Package

- Salary between $5K and $7K

- Variable bonus

- Tax equalization

- Annual leave : 18 days

IT Delivery Team Member

Onsite in Gloucestershire Contract £330-£400 per day inside IR35

We're currently seeking an accomplished and highly ambitious IT Delivery Team Member to work with our exceptional client, a world class brand in a secure environment. The IT Delivery Team Member role is conducted in an environment that is far from ordinary, therefore, we're not looking for ordinary. The contract role requires an active DV clearance and is based on site.

To support our mission, we are looking to recruit an enthusiastic member to join our IT Delivery team. This role specialises in 2nd Line IT Support and the preparation and delivery of device hardware used by site staff. You will work closely with other members of the support team and the developer community which are based across various sites in UK. You will be using best practices to ensure you provide a quality support and service for the systems and hardware that we supply to our users.

Role Responsibilities:

* Provide second line IT support to the ser community, for example investigating IT faults as they arise, arranging in-person appointments for fault resolution or device replacement, and rolling out new technologies.

* Set up devices, arranging delivery/collection of devices within the user community.

* Help maintain software/system assets, ensuring information is kept up to date for auditing purposes.

* Procurement of IT assets, including raising requisitions and liaising with core suppliers and Commercial colleagues.

* Maintain positive working relationships with various related teams.

Skills/Experience:

Essential:

* Strong customer service background

*IT technical knowledge or previous IT Support experience

* Have a strong interest in new and existing technologies such as the cloud and O365

Desirable:

* IT knowledge (e.g. Microsoft 365, Azure AD, and Intune)

In return:

You'll be joining an ambitious, high-level team of like-minded and highly skilled individuals, all focused on delivering the best possible outcome. We are focused on bringing and nurturing the

best talent into our team, recruiting widely to ensure we are inclusive and providing a supportive and safe environment where people can bring their authentic selves to work to be able to deliver at their best. This is literally a once in a lifetime opportunity to step away from the mundane and forge your own path in a totally new direction working on life and culture changing projects.

If you're ready for a challenge like no other, apply today.

The ideal candidate will be an excellent communicator, team player and flexible in order to support the diverse workload of the team. Furthermore, they will be required to work with a wide range of governance, project and technical colleagues within DHCW, and have good organisational awareness. Candidates need a high-level understanding of data protection and experience of operating at a senior level. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job Description

What you will do:

• Under the guidance of Head of Internal Control, the IT Internal Control Manager will play critical role in company’s continuous enhancement of internal controls across IT systems, platforms, and processes. Collaborating with diverse departments, this role ensures that controls such as ITGC, ITAC, and ITELC not only align with business objectives but also fortify data integrity and cybersecurity, while upholding SOX IT-related compliance. Positioned as a trusted advisor to the business, the person will offer insights and best practice recommendations on optimizing IT controls, emphasizing automation and standardization.

Key responsibilities include:

• Lead the assessment of IT Control Environment and framework that suits Traveloka’s needs
• Evaluate and update IT controls, cybersecurity protocols, and compliance processes in line with Traveloka’s Group SOX ICOFR guidelines.
• Analyse IT processes & controls to identify key IT risks, lapses, or potential enhancements across business operations.
• Advocate and drive the transition towards automated controls to boost efficiency.
• Lead coordination in remediating IT audit issues in collaboration with operations and technology divisions.
• Analyze and design IT SOX controls supporting business processes and other compliance topics to identify risk and control weaknesses.
• Manage SOX-specific IT activities, ensuring up-to-date documentation like system flowcharts and risk control matrices.
• Develop and provide IT control training to bridge organizational knowledge gaps, keeping teams abreast of compliance benchmarks.
• Work to mitigate and remediate identified deficiencies with the business in a timely manner.
• Promote the use of SOX control & risk management tool to PICs and assist PICs in managing control development effectively on the tool.

Requirements:

• Bachelor's degree in computing related majors with IT audit qualifications preferred.
• A minimum of 8 years in IT audit and control roles, encompassing IT control management, cybersecurity, IT audit, and operational management.
• Prior experience in Big 4 IT auditing is required.
• Over 6 years of expertise in SOX-oriented IT audit & controls.
• Certified Internal Audit (CIA), Certified Information System Auditor (CISA), or similar certifications highly desirable. Thorough understanding of internal control concepts, especially SOX and COSO frameworks.
• Comprehensive understanding of ITGC & ITELC best practices, cybersecurity protocols, and associated regulations.
• Capable of managing and prioritizing multiple IT projects.
• Excellent communication abilities for effective interactions with internal and external parties.