We are looking for experienced individuals to join our Community Safety team as Control Centre Operators. These are full time, permanent positions within Swale Borough Council’s Community Safety Control Centre. These posts will require working a rotating shift pattern, working weekends and Bank Holidays.
Swale Borough Council’s Control Centre operates 24/7 365 days a year working 12-hour rotational shift patterns, monitoring our in-house Public Space CCTV, Partnership & Commercial Contracts.
To fill the requirements of the post, you must have previous experience of working in a Control Centre / Public Space CCTV Environment. You need good IT and Communication Skills with the ability to work under pressure and independently using your initiative to deal with straight forward problems.
Observe incidents and provide information and assistance to the Police and members of the Swale Safe Business Crime Reduction Partnership.
Maintain the security of the Control Centre, only permitting access to those authorised and maintaining access logs.
To be able to remain calm under pressure and dealing with potentially distressing incidents.
To monitor and deal with, in accordance with agreed procedures, out of hours calls for the Council.
A DBS Check and Kent Police Vetting is required for this post. You must also hold, or be prepared to achieve, a Security Industry Authority (SIA) Licence.
In addition to salary, we are offering an excellent benefits package including a generous annual leave allowance, paid bank holidays and career average pension scheme.
For an informal discussion please contact Caroline Shrubsall, Control Centre Shift Supervisor on 01795 417754 or carolineshrubsall@swale.gov.uk or Sean Smith, Control Centre Manager on 01795 417695.
Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.
The Council considers that the successful applicant will have access to young people and/or vulnerable adults and it is a requirement under The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 that you hold an enhanced disclosure and barring scheme check. Upon successful appointment, you will be required to provide evidence of an enhanced DBS check if you subscribe to the DBS Update Service or complete the process to obtain a DBS check.
Council Benefits: career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), employee benefits package and generous leave entitlement.
To apply for the position please visit www.swale.gov.uk/jobs and complete the online application form.
Job Description and Person Specification: https://docs.maidstone.gov.uk/jobs/Control-Centre-Operator-JD-Sept-2024.pdf
Closing Date: 4th October 2024
Interview Date: 16th & 17th October 2024
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