Total 1 job vacancies by Service Care Solutions

Service Care Solutions are looking for a Control Centre Officer to work within the Transport for Greater Manchester on an initial 8-week contract.

Location: Manchester

Job role/Responsibilities:
To deliver a 24/7 multi modal control room. Manage all operations of TfGM transport network and facilities. Contributing to the function lead on incidents/events whilst continuing to deliver the organisation expectations.

• Multi Modal monitoring, reporting and interventions.
• Active and dynamic management of TfGM modal transport network in GM always.
• Participate in incident response and special event plans, whilst monitoring the network.
• Act as a triage escalation point for member of the public via emergency call points and operators via the emergency incident line on Leigh Guided Busway.
• Manage and develop relationships effective relationships with both internal and external stakeholders.
• Provide excellent customer service to the travelling public, operators, stakeholders, and internal TfGM departments.
• Accurately monitor data and identify any inconsistencies, conflicting and reoccurring input.
• Monitor all TfGM premises and assets, providing Out of Hours service for Fire and Intruder alarms on bus interchanges.

Knowledge/Experience required:

• Prioritise complex and technical data to identify fluctuations to initiate interventions and act accordingly to support the operation of the network.
• Experience of collation of information and dissemination to both internal/external stakeholders to defined deadlines.
• Experience of working in a busy multi agency environment, providing ad hoc information to various audiences with the ability to identify any conflicts in operational activity.
• Experience of providing excellent customer service in various formats to stakeholders, operators, and customers in various formats.
• Ability to respond positively to varying workloads in a pressurised environment.
• Experience of working with various databases/information systems to ascertain performance levels whilst maintaining confidentiality agreements.

Education:

• Educated to A level or equivalent.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place up to £250.

Proud member of the Disability Confident employer scheme