Key Responsibilities:
-Customer Audit Management:
Coordinate and facilitate customer audits according to scheduled timelines.
Prepare necessary documentation and reports for audit purposes.
Liaise with internal departments to ensure readiness for audits and compliance with customer requirements.
-Quality Management System (QMS) Compliance:
Implement and maintain QMS procedures to ensure compliance with customer specifications, industry regulations, and quality standards.
Identify areas for improvement within the QMS and drive initiatives for continuous enhancement.
-Root Cause Analysis and Corrective Actions:
Lead investigations into quality issues raised during customer audits, employing root cause analysis techniques.
Develop and implement corrective and preventive actions to address identified issues and prevent recurrence.
-Quality Metrics and Reporting:
Establish key quality metrics to monitor performance and track trends over time.
Prepare regular reports on quality performance for management review and decision-making.
Qualifications:
-Bachelor's degree in a related field.
-Experienced in a quality engineering role, preferably in a manufacturing or service industry with exposure to customer audits.
-Excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external customers.
