Total 1 job vacancies by AXA UK

Join Our Team! - Special Investigations Unit (SIU – Fraud Team)

Position Summary: AXA Partners is looking for a dynamic and experienced professional to join our team as a Special Investigations Unit/Fraud Control Officer. This crucial role, positioned at a medium to senior level (depending on experience), will provide direct support to our Travel Claims and Medical Assistance claims teams, conducting forensic checks on new and ongoing claims to support or deny claims where fraud is suspected or proven.
Location: AXA Partners, Redhill Length of term/Tenure: 6 Months – Secondment Salary:
The successful candidate will be responsible for handling and working on Special Investigations Unit (SIU) claims case referrals, conducting in-depth reviews and investigations to identify potentially fraudulent claims and customers. This role involves using tried and tested techniques, such as forensic reviews of claims and conversation management with claimants, and requires learning end-to-end Travel FNOL, Travel Claims, and other AXA Travel customer-facing teams processes.
Key Responsibilities:
· Analysing and working on new Travel and Medical Assistance claims referred into the SIU workbook/Queue – Auto/manual
· Ensuring cases allocated into personal workbooks are correctly prioritised and managed through the full end-to-end SIU process in a timely manner
· Performing forensic reviews of Travel and Medical Assistance claims to minimize financial risk or loss to AXA Partners UKandI Ltd
· Use of Fraud prevention tooling – Resistant AI/ID Tool (training will be given)
· Maintaining a strong framework of internal controls both internally and via relationships with third-party clients and others
· Proposing and following up on process improvements to support operational teams, improve internal controls, and support future profitability by reducing exposure to fraud
· Liaising with in-house recoveries and associated litigation SMEs when fraud is suspected or indicated
· Supporting Leakage Auditors when fraud is suspected as a causal issue