We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent basis.
As a Store Manager you will manage the day to day running of our Middlesbrough Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: Berwick Hill, 5 Norfolk Place, Middlesbrough, TS3 7BP
Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.
Some but not all key responsibilities are:
Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
Implement promotions in the Store as directed by Head Office or your Area Business Manager.
Maintain a high standard of presentation, both in the windows and the interior of the Store.
Ensure there is adequate stock available on the shop floor, at all times, on all key lines
Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
Create an organised and pleasant working environment for staff and volunteers.
Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Idea Candidates Must Haves:
Ability to deliver excellent customer service.
Experience of managing people
Ability to liaise and respond to a variety of people from varying backgrounds.
Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
Ability to handle cash and reconcile accurately.
Proven experience of meeting targets and KPI's.
Basic IT skills.
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters,and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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