Are you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellen.....
Are you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellence? Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership? If so, we would love to hear from you.
We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Bestway stores.
You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.
Your main responsibilities:
Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
Present the store in-line with the company brand standards guidelines
Promptly resolve or report all issues affecting the customer experience
Communicate positively with all colleagues, offering advice and assistance when needed
Build relationships with the local community to develop a positive representation of the brand
Develop understanding of support departments and use knowledge to optimise the customer experience
Identify opportunities to improve store performance and support activities to generate additional business
Agree and deliver action plans to develop and improve store performance
Analyse any available management information to maximise store turnover and profitability
Ensure store control guidelines are followed by all team members
Manage all controllable costs, with a particular focus on people costs
Encourage, plan and lead team participation in all promotional activity
Lead your store team to achieve all team and individual targets
Keep up to date with key business information to continually develop knowledge and expertise
About You
Excellent communication skills
High personal and professional standards
Strong decision-making skills, and a sense of responsibility
Experience of delivering a compliant environment through adherence to processes and procedures
Experience in effectively managing and motivating a team
The ability to effectively delegate tasks and activities
The ability to work under pressure and deal with challenging situations professionally
The ability to manage a diverse range of activities – to prioritise and multitask
Sound business awareness, with the ability to comprehend and respond to business reports
