Total 42 customer service job vacancies in PR / Media / Communications category in Singapore

Service Care Solutions are looking for a PR and Campaigns Officer to work within the Merseyside Police on a 12-month contract.

Location: Liverpool (L3)

Job role/responsibilities:
To provide a comprehensive multi-disciplinary public relations and external campaigns service to Merseyside Police to ensure the force delivers its strategy, reduces the fear of crime, and increases public confidence in the Force.

• Collaborate with Senior Managers in the News and Communications team to develop and implement the annual communications plan aligned with Merseyside Police's strategy.
• Conduct research to identify opportunities for campaigns that promote the force and address key crime issues. Analyse data to provide insights, supporting the force in identifying areas needing PR and campaign assistance.
• Work with Chief Officers, strand and department leads, and other stakeholders to identify themes needing campaign support and recommend how communications can positively impact. Highlight issues or risks to the News and Campaigns Manager.
• Create plans to communicate campaigns effectively to the public through traditional, digital, and social media.
• Provide strategic advice to officers and staff on communications needs, acting as a liaison between the media, local policing areas, and departments. Manage reputational risks by approving media interactions.
• Develop campaigns using the force's OASIS framework for best practices.
• Coordinate with colleagues within the News and Communications team to integrate work and maximize communication channels.
• Participate in planning meetings and commit to the resulting plans and activities.
• Manage external suppliers and agencies as needed. Provide briefings for creative agencies to produce communication materials.

Knowledge/Experience required:

• Extensive experience in delivering PR and campaigns for large organizations.
• Must have multidisciplinary skills in media liaison, PR, campaigns, digital and social media, and design.
• Strong understanding and experience with traditional media, multi-channel campaigns, online and offline techniques, and customer behavior. Ability to conduct research, analyze data, and develop PR campaigns.
• Proficient in using digital and social media to boost Merseyside Police's online presence and communication.
• Strong creative skills and basic design sense for print and online communications, with solid branding knowledge.
• Knowledge of media law or willingness to undergo training.
• Excellent written, oral, interpersonal, and presentation skills to effectively represent the force and communicate strategy, reducing crime fear and increasing public confidence.
• Proficient in computer use with knowledge of various software packages.
• Ability to simplify complex information clearly for non-specialist audiences.
• Strong organizational skills, able to plan, prioritize, and meet deadlines with attention to detail.
• Experience working with cross-disciplinary teams, commissioning work, and collaborating to ensure integrated activity.
• Strong analytical skills and lateral thinking for problem-solving.
• Willingness to learn emerging marketing communication trends.
• A full driving license is desirable for travel within the Force area.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

We are looking for a Social Media Customer Service Advisor to join Team OB in our Support Office. This is a full time role working Sunday – Thursday.

As a Social Media Customer Service Advisor you will deliver a great customer experience and be the first on hand to answer and listen to any questions, queries, compliments or concerns.

Our customers are at the heart of Oliver Bonas so you will support and communicate effectively by following our customer service procedures and guidelines, providing exceptional service and owning any queries from beginning to end. Working towards targets and deadlines should come naturally whilst working across multiple customer channels. As part of this role, you will monitor our social media channels and engage with our customers on these platforms along with email, phones and live chat.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week and are open to having conversations about working flexibly.

More about the role …

An OB Social Media Customer Service Advisor will:

• Answer customer conversations (Omnichannel environment) in a timely manner and in line with our OB tone of voice.
• Be confident communicating on the phone and online through live chat and email.
• Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare.
• Provide exceptional customer service and admin support.
• Build strong working relationships with internal teams.
• Process customer returns, replacements and refunds through our in-house systems.
• Log and track all customer contact through our CRM system and update order statuses.
• Use internal systems to check product stock levels online and in store and where necessary.
• Collaborate within the Customer Service team to provide the best outcome for our customers.
• Handle customer data in accordance with GDPR requirements.
• Demonstrate OB Core values within our team and within your work.
• Support with monitoring our social media channels and reply to our customers via comments and direct messages and encourage private conversations as needed.
• Work closely with other departments across the business to create collaborative responses on any difficult or sensitive issues that may arise.
• Support our PR and Marketing teams with any ad-hoc customer engagement and competitions.
• Confidently escalate urgent and business critical comments or posts that you may see across our social media channels.
• Be organised and efficient with an eye for detail so no comment or message is missed.

Bonas Benefits:

• Generous employee discount up to 50% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Free access to our onsite gym
• Cycle to work scheme
• Enhanced maternity, paternity, adoption and shared parental leave

What we look for:

• Excellent knowledge and experience of using multiple online computer systems.
• Confident Social Media user with experience across all platforms including admin access.
• Experience within customer service and being able to trouble shoot and problem solve.
• Proven customer communication skills.
• A love for the OB brand and product.
• A passion for customer service.
• Ability to manage and prioritise a variety of queries.
• Strong written and verbal communication skills.
• Calm, patient, and helpful and positive nature.
• Organised with the ability to multi- task.

Proud member of the Disability Confident employer scheme

Job Opportunity: Media Relations Lead at British Transport Police (BTP)
Are you an experienced media relations professional with a background in policing? Do you thrive in fast-paced environments, managing high-profile media relations and crisis communications? If so, we want to hear from you!
Position: Media Relations Lead
Location: British Transport Police Headquarters
Contract Type: Initial 12-week contract (with the possibility of extension)
Rate: £550-£600 per day
Vetting Level: Management Vetting (SC Clearance required)
About the Role:
As the Media Relations Lead, you will play a crucial role in supporting BTP's strategic objectives by leading and coordinating all aspects of media relations, both traditional and digital. You will manage the media relations team, oversee day-to-day operations of the media relations desk, and provide expert advice on managing high-profile cases and crisis communications.
Key Responsibilities:

• Set and execute strategic direction for media relations across BTP.
• Lead the social media policy and digital communications strategy.
• Provide expert advice to senior leaders, including the Chief Constable.
• Manage media relations campaigns aimed at changing public behavior and perceptions.
• Lead and coordinate the media response to critical incidents.
• Build and maintain positive relationships with key stakeholders.

Essential Experience:

• Extensive experience in a press office or newsroom environment.
• Proven track record in crisis communications and media handling during major incidents.
• Significant experience in leading and mentoring media relations teams.
• Strong understanding of media law and legal constraints.

Desirable:

• Professional qualifications in Public Relations, Media, or Communications.
• Experience with news desk management software.
• Established national and regional media contacts.

Application Process:
This recruitment process is being managed by Service Care Solutions on behalf of BTP. Interested candidates must have current Security Clearance (SC). If you meet the criteria, please email your CV and details of your security clearance to Lewis Ashcroft at Service Care Solutions.
Contact Information:

• Lewis Ashcroft
• Service Care Solutions
• Lewis.ashcroft@servicecare.org.uk
• 01772 208962

Please ensure that you complete and return the Right to Represent form alongside your application.
Join us in helping to shape the media strategy for one of the country's key policing organisations. We look forward to hearing from you!

Closes: 26 August
Classification: Senior Officer Grade A Salary: $164,725 plus superannuation Position No: Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 19 August Contact Officer: Anuj Saraogi on or

Details: Join Our Team as the Senior Director of Communication and Customer Experience! Are you an experienced leader with a passion for communications and customer engagement? The Digital, Data and Technology Solutions (DDTS) is looking for a communications specialist to lead our Communications and Customer Experience team within the Customer Engagement Services branch.
The Communication and Customer Experience team creates clear and concise communication for a range of ACTPS audiences.
We build culture and support information sharing through communication and engagement activities.
We also support DDTS to meet business objectives through communication to staff and stakeholders across the ACTPS.
Why You Should Apply:

Innovative Environment: Be

... Click here to view more detail / apply for Senior Director Communication and Customer Experience | Full-time Temporary with a Possibility of Permanency

Why We’re Seeking a Remote Social Media Specialist with Customer Service experience:

As Whizz continues to grow, we are expanding our Remote Customer Support Team. As a key member of our team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers. If you are a proactive individual with a passion for social media and customer engagement, we'd love to hear from you.

Responsibilities:

• Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram.
• Actively engage with our audience by answering questions, providing information, and resolving issues.
• Collaborate with the sales and support teams to escalate and address more complex
• Maintain a consistent and positive brand voice in all interactions.
• Track and report on social media engagement and feedback to inform and improve our strategies.
• Identify and flag inappropriate or harmful content for review.
• Assist the customer support team in handling live chats as needed.

• Must have fluent knowledge of English at level C2, as you will be communicating with native speakers daily.
• Experience: 1+ years of experience in social media moderation or a related role.
• In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
• Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
• Strong interpersonal skills for engaging and building relationships with the online community.
• High-speed internet connection.Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time).
• Exceptional problem-solving skills and attention to detail.

If you are a self-starter with a passion for social media and customer support, we'd love to hear from you.

Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together! 

• Competitive salary.

• Opportunity to work in a dynamic and growing company.
• Remote work with a flexible schedule.

Are you a skilled community nurse looking for flexible ad hoc shifts? Join our NHS Community Mental Health Teams in Greater Manchester and Cheshire!

Position: Community General Health Nurse
Shift Type: Ad hoc, 9-5 day shifts
Location: Greater Manchester and Cheshire
Pay Rate: Up to £32 per hour (umbrella)
Sign-Up Bonus: £250 upon joining
Referral Bonus: £350 for referring a colleague or friend

Requirements:

• Previous experience in community nursing is essential.
• Up to date NMC pin
• UK drivers license

Responsibilities:

• Provide treatment and care to individuals in a home and clinical setting.
• Collaborate with our dedicated Community Mental Health Teams.

If you're passionate about making a difference and have the necessary experience, we'd love to hear from you!

To Apply or For More Information: Contact us at katie.porter@servicecare.org.uk

Service Care Solutions are currently recruiting on behalf of a Will Writing Service who are seeking a Consultant to join their team. Please find below further details regarding this position.

ROLE: Will Writing Consultant
LOCATION: London / West Sussex
SALARY: £28,000 to £30,000 per annum

Please note that this role includes significant travelling across the London region.

The Role of The Will Writing Consultant

• To provide companies a tailored Will writing services to employees of large multinational companies
• The client base is across diverse sectors such as finance, pharmaceutical, engineering, and media throughout the London area
• Your normal week will consist of conducting face-to-face client meetings (either over MS Teams or in person), drafting Wills and administration
• Face-to-face meetings are conducted via Teams or on site at the clients' offices (mostly located in and around London) however on occasion some may be held at mutually convenient locations or at their home address (advanced Will service).

The Person

• Previous F2F experience in Financial Services (e.g., Mortgages, Life Insurance).
• Experience in the Will Writing industry (not essential).
• STEP or CILEX qualified (or currently studying).
• London-based or with excellent connections to London and West Sussex

If this Will Writing Consulant role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £500.

Event Secret Service (ESS): Singapore's Premier Hospitality and Operations Company

Event Secret Service is more than a conventional recruitment or manpower agency; we are specialists in delivering Professional Event Staffing, Operations Execution, Hospitality Services and Management of these areas, for the Singapore Event Industry.
Our expertise lies in delivering invaluable assistance for on-ground events, roadshows, and activations. What sets us apart is our comprehensive approach, managing our talent pool and ensuring they receive training to provide exceptional value to our clients.

https://www.nae-eventsecretservice.com/

Event Secret Service (ESS) is seeking to hire an Event Operations Intern to serve in the Event Operations Department.

The intern will have the opportunity to work in one of the sub-departments: Administration.

General Role - Event Operations :

• Support event logistics by setting up equipment and providing on-site assistance during events.
• Manage operational aspects, including pre-event preparations, timelines, quotations, and logistical requirements.
• Assist in event hire recruitment processes and handle contract administration.
• Contribute to the development and implementation of event plans, timelines, and schedules.
• Coordinate event staffing, organize members' attendance details, and provide excellent customer service to event attendees.
• Maintain accurate employee data in the HR system , Foster employee engagement through site visits, organize events, and coordinate impactful training programs.

Support Role - Administration & Business Development :

• Conduct a wide range of advanced administrative tasks, such as calendar management and quotation management.
• Possess strong organizational skills to prioritize tasks strategically. Plan, manage, and execute various admin meeting tasks such as scheduling client meeting and meeting communications

The Event Operations Internship at ESS is designed to enhance interns' skills in communication, technology, quantitative reasoning, and teamwork. It affords opportunities to engage with professional mentors, expand networks within the event industry, and gain valuable exposure. The internship prioritises the support of interns' professional development, providing a solid foundation for their future careers in event operations.

• Working Location: Orchard | Novena
• Working Hours: 5.5 days | Mon - Fri 8:30am - 6:30pm | Sat: 8:30am - 1pm
• Salary (Commensurate with experience): Basic + Variable Bonus
• Duration: Perm
• Industry: Healthcare | Eye Clinic

Responsibilities:

• Attend to public enquiries of services available
• Liaise with relevant departments to address patients’ feedback and concerns in a timely and appropriate manner
• Evaluate feedback forms and work with various stakeholders to identify potential service gaps and feedback that require intervention
• Ensure Feedback forms’ data are entered promptly and accurately into the database, and coordinate family conference where necessary
• Provide administrative support to the department, including minutes writing, preparing presentation materials, and collating and analysing of data

Requirements:

• Atleast 2 years of relevant experience in healthcare and/or customer service environment will be an added advantage
• Possess good organizational skills, strong sense of responsibility and the ability to manage complaints, enquiries and feedback
• Knowledge in statistics and data management would be an advantage

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Your new company
An exciting position has come up for a permanent Customer Happiness and engagement manager to join a well-established company based in West London.
Your new role
This role is key to creating an exceptional customer experience and managing digital engagement platforms like closed VIP Facebook community and reel projects on the website.

• Responding to and resolving customer enquiries and complaints
• Implement creative strategies to surprise and delight customers, including exclusive offers and personalised communications
• Develop systems to collect and analyse customer feedback from various channels, using insights for continuous service improvements
• Engage members with regular updates, exclusive offers, and interactive content to build a loyal and active community
• Measure and report on the success of content initiatives, using data to drive future content strategies
• Prepare concise reports with actionable insights for senior management
• Prepare detailed reports on engagement activities, demonstrating their impact on customer satisfaction and overall business objectives

What you'll need to succeed
You will have previous social media experience and Customer Service. You will have excellent written and verbal communication skills. You will have exciting creativity and strategic thinking to develop engagement activities and content. You will work well within a team and independently. You will be proficient in digital marketing tools and platforms with a strong understanding of social media dynamics.

What you'll get in return
This is a permeant position, paying between £29,000 - £32,000 per annum, as well as a monthly profit share (at circa 10%). This company is based in Feltham and have many exciting benefits such as employee discounts, free breakfasts, a cycle to work scheme, medicash health plan and many many more.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Working Location: Orchard | Novena
• Working Hours: 5.5 days | Mon - Fri 8:30am - 6:30pm | Sat: 8:30am - 1pm
• Salary (Commensurate with experience): Basic + Variable Bonus
• Duration: Perm
• Industry: Healthcare | Eye Clinic

Responsibilities:

• Attend to public enquiries of services available
• Liaise with relevant departments to address patients’ feedback and concerns in a timely and appropriate manner
• Evaluate feedback forms and work with various stakeholders to identify potential service gaps and feedback that require intervention
• Ensure Feedback forms’ data are entered promptly and accurately into the database, and coordinate family conference where necessary
• Provide administrative support to the department, including minutes writing, preparing presentation materials, and collating and analysing of data

Requirements:

• Atleast 2 years of relevant experience in healthcare and/or customer service environment will be an added advantage
• Possess good organizational skills, strong sense of responsibility and the ability to manage complaints, enquiries and feedback
• Knowledge in statistics and data management would be an advantage

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Media Account Service Roles. Trading under Publicis Media Australia
Location: Sydney or Melbourne or Brisbane

Senior Account Executive (Also known as Senior Planning Executive, Senior Client Executive)
The purpose of the Senior Planning Executive role is to autonomously plan and implement client campaigns -they are ultimately responsible for the delivery of all client activity. They will help lead the delivery of communication plans and management of digital campaigns from buying and implementation through to reporting and the delivery of holistic campaign learnings. The Senior Planning Executive is to work in collaboration with the wider team to deliver integrated and creative plans that considers all vehicles (display, SEM, SEO, Social) and mainstream media at every possible opportunity. The Senior Planning Executive ensures attention to detail in all facets of their work and will take responsibility for any errors that occur. Experience required: Minimum 3-4 years’ experience understanding and working knowledge of Australian Media Landscape and digital marketing advertising. Preferably a University degree or higher education qualifications. Expert understanding and working knowledge of Australian medialandscape. Expert across the following Office platforms: Word, PowerPoint and Excel. Have an understanding and experience using the following tools: eTAM, BMD, Roy Morgan, EMMA, eRAM, Nielsen Digital / Answers, Sizmek and/or DCM, MOVE, AQX Fusion
Salary:$75 –90k package

Account Manager (Also known as Client Manager, Planning Manager, Associate Account Manager, Associate Client Manager, Associate Planning Manager)
The purpose of the Account Manager role is to create media strategy and implementation recommendations across all media for clients and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. The Account Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP’s, and financial process. Experience Required: 3-4 years’ industry experience. Expert across the following Office platforms: Word, PowerPoint and Excel. Possess sound financial management skills. Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools.
Salary: $80k-$100k package

Associate Account Director (Also known as Associate Client Director, Associate Planning Director, Senior Account Manager, Senior Planning Manager, Senior Client Manager)
This role is focused around communications planning, account service and leading a team of direct and indirect reports. For this role, we require someone who is comfortable in establishing and owning senior level client relationships and helping drive the client forward in regards to their media/marketing plans. This role also offers you the opportunity to test and learn new things allowing you to be at the forefront of new learning. The purpose of the Associate Account Director is to ensure that client service is of an exceptionally high standard. The Associate Account Director works closely with the Account Director and/or Business Director and/or Group Business Director to ensure that the product delivered to clients is best in class and in line with the agency’s values. Experience required: 4-5 years industry experience, people management skills, strong written and verbal communication skills , client Leadership ,excellent presentation skills, sound business acumen ,strong understanding of media channels, understanding of media systems.
Salary: $90k-$110k package

Account Director (Also known as Client Director, Planning Director)
The purpose of the Account Director is to lead the development of media strategy and communication plans across their client portfolio. They are ultimately responsible for their teams work & output. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. It is expected that they will participate in, embrace and lead training forums for their team and where applicable the common good of the agency. The Account Director is also responsible for developing long-term, mutually beneficial relationships with all clients - they should look to own the Marketing Manager level client relationship, and in some instances at the Marketing Director level. Account Directors will be called on to assist or lead New Business opportunities
Salary: $100k - $130k package

Business Director (Also known as Client Partner)
This role is focused on driving client business relationship and deliver best in class business and communications solutions for clients. The Business Director role includes: ultimate responsibility in overseeing and managing accounts, manage client expectations, anticipate client needs, resolve issues, identify client business requirements and work with team and cross functional teams to deliver the right solutions. Proactively source and present media / group solutions to help grow your client’s business
Experience Required: 8-10 years industry experience at the minimum, people management skills, strong written and verbal communication skills , client leadership ,excellent presentation skills, sound business acumen, strong understanding of media channels understanding of media systems.
Salary – over threshold so no need to advertise

Group Business Director (Also known as Client Partner)
Purpose of the role is to inspire and manage the client team and specialists to deliver world class work, service and partnerships. Deliver services and products that drives marketing led growth for our clients. Develop trusted and positive senior client relationships e.g. CMO, Marketing Director and ensure the agency team is acting as a true marketing partner. Develop internal and external client action plans that: Drives you and your team to deliver against client needs in a style which makes your client consider you their most valued business partner. Identify opportunities to deliver marketing led growth via our diversified service. Custodian of the whole client contract, scope of work and have a plan in place to safeguard any upcoming renewals/negotiations (with General Manager/Managing Director). Experience Required: 12-15 years industry experience, people management skills, strong written and verbal communication skills , client leadership, excellent presentation skills, sound business acumen, strong understanding of media channels, understanding of media systems.

All of the above roles require a relevant tertiary qualification or a minimum of 5 years of relevant experience in lieu of qualification.

Customer Service Officer – Social Media (1 year)

• Leading Utilities Group company
• Duration: 12 months extendable/convertible
• Working Location: Kallang Sector
• Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Responsibilities

• Attend to general utilities and account-related enquiries via customer channels in a professional and timely manner
• Monitor and respond to customers inquiries and comments on social media platforms (e.g. Facebook)
• Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction
• Maintain a positive and professional attitude in all customer interactions
• Any other ad-hoc duties as assigned

Job Responsibilities

• Proven experience in customer service, preferably in a social media or digital environment
• Excellent verbal and written communication skills
• Strong understanding of social media platforms and their respective audiences
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Knowledge of social media management tools is a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

- Be responsible for the systematic resource management of SMS business, promote the systematic landing of product capabilities, and be responsible for the daily management, coordination and optimal use of resources;

- Responsible for insight and analysis of enterprise communication related products and solutions, combined with the current product situation to provide customers with competitive solutions and assist in tracking customer business docking, online, after-sales;

- Have a clear understanding of the current situation of SMS business resources, having strong sensitivity, and optimize and reasonably allocate solutions for business output resources;

- Have in-depth thinking on competition, sales mode and price system sales, and formulate reasonable solutions for optimization according to the current form and stage of products.

Qualifications

Who You Are

- Bachelor degree or above, at least 1- 3 years of enterprise communication technology service experience;

- Understand the business form and product logic of the communications industry, and have been engaged in related technical services;

- Strong communication skills, with the ability to work systematically with surrounding teams and cross-departmental teams, and be able to break through innovation and seek collaborative resources;

- Ability to adapt to a high-intensity working environment and working through challenging tasks

- Proficient in English and Mandarin as this role will be working closely with external stakeholders

- Working experience in operators and related enterprise communication service providers is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

- Be responsible for the systematic resource management of SMS business, promote the systematic landing of product capabilities, and be responsible for the daily management, coordination and optimal use of resources;

- Responsible for insight and analysis of enterprise communication related products and solutions, combined with the current product situation to provide customers with competitive solutions and assist in tracking customer business docking, online, after-sales;

- Have a clear understanding of the current situation of SMS business resources, having strong sensitivity, and optimize and reasonably allocate solutions for business output resources;

- Have in-depth thinking on competition, sales mode and price system sales, and formulate reasonable solutions for optimization according to the current form and stage of products.

Qualifications

Who You Are

- Bachelor degree or above

- At least 5 years of enterprise communication technology service experience;

- Understand the business form and product logic of the communications industry, and have been engaged in related technical services;

- Strong communication skills, with the ability to work systematically with surrounding teams and cross-departmental teams, and be able to break through innovation and seek collaborative resources;

- Proficient in English and Mandarin as this role will be working closely with external stakeholders

- Ability to adapt to a high-intensity working environment and working through challenging tasks

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.