Total 3 customer service job vacancies in PR / Media / Communications category in London

Job Opportunity: Media Relations Lead at British Transport Police (BTP)
Are you an experienced media relations professional with a background in policing? Do you thrive in fast-paced environments, managing high-profile media relations and crisis communications? If so, we want to hear from you!
Position: Media Relations Lead
Location: British Transport Police Headquarters
Contract Type: Initial 12-week contract (with the possibility of extension)
Rate: £550-£600 per day
Vetting Level: Management Vetting (SC Clearance required)
About the Role:
As the Media Relations Lead, you will play a crucial role in supporting BTP's strategic objectives by leading and coordinating all aspects of media relations, both traditional and digital. You will manage the media relations team, oversee day-to-day operations of the media relations desk, and provide expert advice on managing high-profile cases and crisis communications.
Key Responsibilities:

• Set and execute strategic direction for media relations across BTP.
• Lead the social media policy and digital communications strategy.
• Provide expert advice to senior leaders, including the Chief Constable.
• Manage media relations campaigns aimed at changing public behavior and perceptions.
• Lead and coordinate the media response to critical incidents.
• Build and maintain positive relationships with key stakeholders.

Essential Experience:

• Extensive experience in a press office or newsroom environment.
• Proven track record in crisis communications and media handling during major incidents.
• Significant experience in leading and mentoring media relations teams.
• Strong understanding of media law and legal constraints.

Desirable:

• Professional qualifications in Public Relations, Media, or Communications.
• Experience with news desk management software.
• Established national and regional media contacts.

Application Process:
This recruitment process is being managed by Service Care Solutions on behalf of BTP. Interested candidates must have current Security Clearance (SC). If you meet the criteria, please email your CV and details of your security clearance to Lewis Ashcroft at Service Care Solutions.
Contact Information:

• Lewis Ashcroft
• Service Care Solutions
• Lewis.ashcroft@servicecare.org.uk
• 01772 208962

Please ensure that you complete and return the Right to Represent form alongside your application.
Join us in helping to shape the media strategy for one of the country's key policing organisations. We look forward to hearing from you!

Service Care Solutions are currently recruiting on behalf of a Will Writing Service who are seeking a Consultant to join their team. Please find below further details regarding this position.

ROLE: Will Writing Consultant
LOCATION: London / West Sussex
SALARY: £28,000 to £30,000 per annum

Please note that this role includes significant travelling across the London region.

The Role of The Will Writing Consultant

• To provide companies a tailored Will writing services to employees of large multinational companies
• The client base is across diverse sectors such as finance, pharmaceutical, engineering, and media throughout the London area
• Your normal week will consist of conducting face-to-face client meetings (either over MS Teams or in person), drafting Wills and administration
• Face-to-face meetings are conducted via Teams or on site at the clients' offices (mostly located in and around London) however on occasion some may be held at mutually convenient locations or at their home address (advanced Will service).

The Person

• Previous F2F experience in Financial Services (e.g., Mortgages, Life Insurance).
• Experience in the Will Writing industry (not essential).
• STEP or CILEX qualified (or currently studying).
• London-based or with excellent connections to London and West Sussex

If this Will Writing Consulant role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £500.

Your new company
An exciting position has come up for a permanent Customer Happiness and engagement manager to join a well-established company based in West London.
Your new role
This role is key to creating an exceptional customer experience and managing digital engagement platforms like closed VIP Facebook community and reel projects on the website.

• Responding to and resolving customer enquiries and complaints
• Implement creative strategies to surprise and delight customers, including exclusive offers and personalised communications
• Develop systems to collect and analyse customer feedback from various channels, using insights for continuous service improvements
• Engage members with regular updates, exclusive offers, and interactive content to build a loyal and active community
• Measure and report on the success of content initiatives, using data to drive future content strategies
• Prepare concise reports with actionable insights for senior management
• Prepare detailed reports on engagement activities, demonstrating their impact on customer satisfaction and overall business objectives

What you'll need to succeed
You will have previous social media experience and Customer Service. You will have excellent written and verbal communication skills. You will have exciting creativity and strategic thinking to develop engagement activities and content. You will work well within a team and independently. You will be proficient in digital marketing tools and platforms with a strong understanding of social media dynamics.

What you'll get in return
This is a permeant position, paying between £29,000 - £32,000 per annum, as well as a monthly profit share (at circa 10%). This company is based in Feltham and have many exciting benefits such as employee discounts, free breakfasts, a cycle to work scheme, medicash health plan and many many more.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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