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At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
Building Craftsperson/Carpenter
Norfolk & Norwich University Hospital, NR4 7UY
Full time – 37.5 hours per week
Salary
- £23,341.69
- £29,889.31 depending on experience plus Serco benefits.
Main Purpose:
To provide safe and efficient maintenance of the Building Fabric and equipment within the hospital as directed by Estates Supervisors and Management.
To ensure that the Hospital Building, Fabric, Plant, Services and Equipment are maintained to a high standard to ensure continued efficiency, safety and reliability and to safeguard the future long term serviceability of the Estate as contractually required by Serco, Octagon and the Norfolk & Norwich NHS Trust.
To be able to communicate effectively with Peers, Supervisors and Managers within Serco. To be able to communicate politely with Trust Staff, i.e. inform relevant people of work to be carried out, and informing of work status and potential unavailability of areas. To understand the contractual relationship between Serco, Octagon and the Trust.
Main Accountabilities:
- To carry out reactive repairs and maintenance to the Building Fabric and Structure within all areas of the Hospital as directed by Supervisors or Managers.
- To carry out Planned Preventive Maintenance.
- To work in accordance with all relevant Serco Policies & Procedures, Work Place Regulations and Best Practice Guidelines.
- To work in a safe and responsible manner with full regard for own and other’s safety at all times.
- To attend work in compliance with the Computerised Time & Attendance System.
- To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation.
- To use personal communication equipment as requested.
- To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers
- Communicate to Supervisors or Managers unrepaired faults or defects or requirements for spare parts and materials.
- To attend on-site and off-site training as required.
- To be aware of how the Building Craftsperson Role influences Serco’s Norfolk & Norwich Contract and the wider company objectives.
What you will need for the role:
- Completion of a recognised appropriate Building Trade Apprenticeship or other relevant structured Training Program.
- Appropriate City & Guilds and or BTEC certification.
- Proven experience of working in a similar environment.
- Knowledge and understanding of Building Services.
- Good communication and customer service skills.
What we offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
