A Vacancy at University College London Hospitals NHS Foundation Trust.
An exciting opportunity has arisen within the Private Healthcare service to appoint an Assistant General Manager. This role will to provide operational support and responsibility to a variety of clinical services across UCLH.
UCLH has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This newly developed post is an exciting opportunity to join the Private Healthcare team, working alongside clinicians and patients to provide high quality care.
Reporting to the General Manager for Private Healthcare, the post holder will be responsible for ensuring that services are efficiently and effectively run within the department. This will be achieved through robust human resource, financial and performance management initiatives, in addition to leadership of change management programmes to achieve improvement in process and patient outcomes. He/ she will work closely with clinical staff and managers across the trust to ensure the effective delivery of private patient services, focusing on quality, ease of access, responsibility for administrative processes/ teams, capacity planning and delivering convenience to all customers, including private patients and referring consultants.
To be successful in this role you will be a highly self -motivated individual who is able to plan and organise their own workload without supervision and make decisions independently. The applicant must have significant experience in a healthcare environment, with the ability to lead and manage administrative teams, in addition to having excellent communication and leadership skills. You will also need to demonstrate experience in providing excellent customer service to patients within a professional, can-do attitude, alongside understanding the expectations and service standards of private care.
This is an exciting opportunity to join a growing team, and have direct impact on patient care. For the right person this is a role that is both demanding and challenging, but also highly rewarding, with the chance to enhance your skills and career in a developing area of a high profile and successful NHS trust.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This advert closes on Thursday 28 Dec 2023
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