Total 189 Manager level Others job vacancies in London, England

Company Description

Title: General Manager

Location: High Wycombe

Salary: Up to £45,000

Benefits:

• 28 Days holiday including bank holidays
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

We currently have an exciting opportunity for a General Manager with a background in exceptional food catering services to join us working at one of our highly prestigious education settings.

If you are passionate about creating delicious dining experiences that fuel young minds and ignite taste buds, then this is the perfect opportunity to bring your expertise to our table.

Nestled in the heart of High Wycombe.

This is a fantastic opportunity for a skilled General Manager to make a name for themselves within the food service industry and be a part of setting the new standard for education catering.

Job Description

As a General Manager your focus is to work closely with your teams to develop a great work relationship and together to provide the best customer service.

As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm.

• Collaborate with the back of house team to help develop well-balanced and nutritious menus that cater to diverse dietary requirements and preferences.
• Prepare and manage the catering budget, ensuring cost-effective operations while maintaining quality standards.
• Establish strong relationships with school Bursars, Head Teachers and faculty.
• Recruit, train, supervise and motivate catering staff.
• Ensure compliance with food safety regulations, hygiene standards, and quality control protocols.
• Identify opportunities for growth, innovation and improvement in menu offerings, service delivery and operational efficiency.
• Maintain strict adherence to health and safety regulations, ensuring a clean and organised kitchen environment.

Qualifications

• Proven experience as a General Manager or Deputy General Manager in a high-volume, quality-focused environment.
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent coaching, delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure.
• Ability to multitask, prioritise responsibilities, and adapt to changing circumstances in a fast-paced environment.
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills

Additional Information

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

We pride ourselves on:

Sustainability

Sustainability is at the heart of our thinking; always mindful of the ethics of our sourcing and how we prepare our meals.

Nutrition

We take nutrition seriously and understand the impact a healthy diet has on the fundamental years of development. Meals are always freshly prepared from scratch and packed with nutritious ingredients.

Food Innovation

We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team.

From tasting tables, theme days and food theatre, to chef demonstrations and supplier showcases, we create engaging and fun dining experiences for our students. We work together to make mealtimes exploratory, quirky, and fun for our pupils, helping them build strong and healthy relationships with food.

“Holroyd Howe is an equal opportunity employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity, it is an offence to apply for a role in regulated activity if you are barred from working with children, therefore we will require an Enhanced DBS which includes a Barred List check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding any criminal offences and shortlisted applicants will be subject to an online search of public available information on suitability to work with children.“

This appointment is offered on the return of satisfactory professional references.

IND2

Are you a strong leader who knows how to lead, empower, and inspire your team?

The important stuff:

£5,000 car allowance
Private medical insurance
Group income protection
Pension
Performance related bonus
33 days annual leave
Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection

What will I do?

You will be a strong leader who has the ability to articulate a vision for the hotel, embed our new values, being able to narrate how we are doing and where we are heading, influence and move the whole team in one direction, together. You’ll have responsibility for all aspects of the operation including guest and employee satisfaction, people management, financial performance, sales & revenue generation and delivering a return on investment.

Is this the role for me?

Passionate about continually driving top line performance
Previous experience operating a large M&E, Leisure & Spa, or multifaceted hotel
Proven track record in developing, rolling out and operating successful concepts
Strong leadership, communication and influencing skills
Create a culture focused on delivering the highest levels of customer scores and online reputation
Have visibility within the property
An ability to think for oneself whilst understanding the difference between autonomy and accountability
Strong business acumen coupled with knowledge & understanding of all commercial and financial aspects of hotel operations
Identify potential opportunities and challenges and devise strategies to deal effectively with both
Highly passionate & driven about hospitality

Curious to find out more?

Oxford Belfry Hotel & Spa is located just outside Oxford in Thame and is a 4*, 154-bedroom property. Our hotel has several dining options include the Spires restaurant, bar & lounge area and the Courtyard. We offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, fitness classes and a relaxing Elemis spa. This is an exciting time for the hotel as we are imminently de-branding to become a fully-fledged QHotels property.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.  We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.  

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award. 

The Rock Point is a wonderfully scenic inn that lies on Lyme Regis harbour, overlooking the surrounding bay and Jurassic coastline.

You’ll be working in an 18th-century tavern that has been thoughtfully updated by St Austell Family Group to showcase character features that are stylishly adorned with mod cons. The Rock Point occupies a tranquil location at the heart of what many consider to be ‘The Pearl of Dorset’.

We’re looking for a Head Housekeeper to join our hard working but close-knit team. You’ll head up the housekeeping team, ensuring a fantastic home away from home experience for all our guests. You will be a hands-on, can do, leader, combining your natural ability to communicate with your outstanding organisational skills.

What we offer …

• 30% off food and drink and 50% off overnight stays in our pubs
  
• £150 towards a stay in one of our pubs
  
• Discount scheme across hundreds of retailers
  
• Great training and opportunities to progress
  
• Meal provided for shifts over 6 hours (up to the value of £10)
  
• Family-friendly, flexible working
  
• Paid time off to volunteer
  

Our Team …

• Are passionate about creating a warm welcome for everyone
• Have the highest standards, ensuring no pillow is left unturned
• Are well organised, experienced, with a great eye for detail
• Can motivate and support colleagues to achieve their best

We’d love you to join our family!

Additional info:

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.

Proud member of the Disability Confident employer scheme

Company Description

Title: General Manager

Location: Leeds

Salary: Up to £42,000

Working pattern: Monday to Friday!

We are at the heart of all things food & hospitality at one of our High end law firm locations in Leeds City Centre
Modern employee dining and corporate hospitality is on offer and the General Manager will be hands on and oversee a dynamic team of 8 BaxterStorey employees.

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Previous experience that would suit a high end location similar to this operation
• 5 star standard hotel or leading coporate hospitality catering background desired
• Commercially aware
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

INDVIP

Proud member of the Disability Confident employer scheme

If you are successful at the shortlisting stage, interviews will be held on the 18th of December 2024. For more information, please contact Tony Athersmith (Associate Director of Transport) on 0792 7683 141. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are looking for motivated and experienced General Manager to join the Non-Emergency Patient Transport Service (NEPTS) at Barts Health.

Our NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to North East London NHS Trust locations. Transport is also provided for patients going home from a North East London NHS Trust locations to a booked address stated by the ward or clinic anywhere in the mainland UK.



The postholder will be accountable for the operational delivery of NHS transport services across Bart’s Health, ensuring high quality, flexible and responsive service delivery and to plan, develop, coordinate and evaluate the services provided.They will provide leadership, professionally and managerially, for staff employed within the NHS Patient Transport Service and have a responsibility for aspects of clinical governance compliance and assurance related to NHS Patient Transport Services; ensuring safe, efficient and cost effective use of all resources and ensuring the safety of our staff and patients.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

If you are successful at the shortlisting stage, interviews will be held on the 18th of December 2024.

For more information, please contact Tony Athersmith (Associate Director of Transport) on 0792 7683 141.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Thursday 5 Dec 2024

Our client is one of the UK's largest and most progressive Football Centre operators. They are currently looking to recruit a Deputy General Manager for their leading site based in Wembley, London.

Responsible for:

Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times.

Purpose of Job:

To provide a quality, effective and efficient service to users of our clients facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities.

Overview of main duties and responsibilities:

• To supervise all employees including reception, bar, security staff and referees employed by the company, ensuring the highest standard of service is provided to all customers and guests at the facility.

• To contribute to the development of 3 - 6 monthly sales and marketing activities to develop all aspects of the business with specific focus on weekend and off-peak periods.

• Assist the General Manager with the recruitment and selection of all non-managerial staff.

• To ensure sound administration procedures are followed in line with the Company Operations Manual and ensure that Company reporting procedures are followed at all times.

• To ensure the Company Health & Safety policy is fully implemented and that all key staff are trained in first -aid and emergency evacuation procedures.

• Attend weekly management meetings to ensure strong communications and chair occasional meetings with other designations of staff.

• Ensure all cash and stock reconciliation procedures within the facility are followed as dictated by Company policy.

• To ensure that all facilities, fixtures and fittings within the Club are maintained to a high standard internally and externally.

• To co-ordinate the ordering of stock/goods and services as required to ensure the club operates smoothly and effectively.

Benefits:

Birthday Holiday
Paid breaks
Pension scheme
Access to employee assistance careline for you and your family
Bonus scheme based on KP’s
Team incentives
50 % Discount on related products (parties function hire, food)
Free individual pitch hire
Annual events – Christmas night out
Uniform provided
Fantasy football team league with prizes

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.

The Associate Deputy DDO is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:

• To co-ordinate the operational delivery of services within the portfolio of responsibility to ensure the safe and effective use of all resources. Specifically, to take a lead in achieving key performance targets in line with local and national agreements.

• In partnership with the Clinical Directors, Service Group leads, and Deputy DDO take operational management responsibility - with the specialty Lead Clinicians, Nurses, Operational Managers within the Peri op and Critical Care Directorate for the delivery of the Division’s financial and operational priorities.

• Provide timely, efficient and effective operational service management support for the specialties of Theatres, Scheduling, 3D and Day Surgery.

• Operationally lead the Scheduling team supporting the Associate Service Manager with key relationships across all divisions that have elective patients.

• Deputise for the Deputy DDO, acting with delegated authority as granted to lead on tasks and in key meetings. Support the wider directorate under the direction of the Deputy DDO.

• Support the Clinical Director, Lead Clinicians, Divisional Director of Operations and Deputy DDO’s to ensure that the services are responsive, innovative and provide the highest possible clinical and performance standards.





Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 3 Dec 2024

Company Description

Title: General Manager

Location: Leeds

Salary: Up to £42,000

Working pattern: Monday to Friday!

We are at the heart of all things food & hospitality at one of our High end law firm locations in Leeds City Centre
Modern employee dining and corporate hospitality is on offer and the General Manager will be hands on and oversee a dynamic team of 8 BaxterStorey employees.

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Previous experience that would suit a high end location similar to this operation
• 5 star standard hotel or leading coporate hospitality catering background desired
• Commercially aware
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

INDVIP

Proud member of the Disability Confident employer scheme

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.


Are you ready to take on a high-impact leadership role in a fast-paced healthcare environment?Chelsea and Westminster Hospital Foundation Trustis seeking an energetic and forward-thinkingDeputy General Managerto join our Acute & Emergency Medicine team. You'll play a pivotal role in ensuring the smooth delivery of services across two busy sites, supporting the General Manager while being backed by a talented team of dedicated service managers.

Job Overview:As Deputy General Manager, you will be a key driver of operational excellence. Working closely with the General Manager, you’ll help lead the delivery of high-quality, patient centred care, improve service performance, and manage day-to-day operations across our Acute and Emergency services. Supported by a strong and capable team, you’ll oversee patient flow, resource management, and lead improvement programmes across our busy front line services.
• Lead a dynamic team in a vital healthcare setting.
• Make a direct impact on patient care and service delivery.
• Work across two diverse sites, ensuring operational efficiency.
• Be part of a supportive leadership structure, driving innovation and improvement.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Accountable to the General Manager, and working in partnership with Service Directors and Matrons, the Deputy General Manager (DGM) will support in the operational delivery of Emergency and Acute services, focussing on delivery of the A&E waiting time standards, financial performance, governance, change and business development across the directorate. The successful candidate will be responsible for ensuring good governance and processes for monitoring delivery against all KPIs are in place.



The Deputy General Manager will play an important role overseeing development of the Same Day Emergency Care (SDEC) pathway, ensuring the smooth transition of patients between primary care, ED and Ambulatory Emergency Care (AEC). The DGM will ensure this is a seamless pathway at the CWH site and will line manage the Service Managers based within A&E and Acute Medicine to ensure continuity across the entire service within the Trust.



Ensuring the smooth flow of patients through A&E, for any acutely unwell patients requiring admission to an acute assessment unit, the DGM will be responsible for ensuring adequate levels of medical staffing with the support of a team of medical rota coordinators. Furthermore, the DGM will support in the development of strategic discharge pathways in collaboration with the site team.



The Deputy General Manager will work alongside the General Manager in the delivery of the

Directorate financial, quality, performance, productivity and workforce targets, agreed as part of the Divisions business planning, appraisal and personal development process. There will be an important component of the role which requires the successful candidate to have a transformational mind-set, approaching challenges with an inquisitive and constructively critical perspective where innovative solutions are found to complex problems.



The Deputy General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trust’s Human Resource policies and procedures predominantly at the Chelsea and Westminster site, but ensuring continuity at the West Middlesex University Hospital site.



The Deputy General Manager will be expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to ensure delivery of the division’s business plan and strategic vision.



The Deputy General Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has a development and training plan consistent with Divisional and Trust objectives. The candidate will be required to line manage the Service Managers to deliver an effective and aligned service across the organisation and support all the staff whom the Service Managers are responsible for the line management of.



The Deputy General Manager will be expected to work between the two main hospital sites, delivering a consistent level of cover and leadership between the sites.


This advert closes on Thursday 28 Nov 2024

Accountable to the General Manager, and working in partnership with Service Directors and Matrons, the Deputy General Manager (DGM) will support in the operational delivery of Emergency and Acute services, focussing on delivery of the A&E waiting time standards, financial performance, governance, change and business development across the directorate. The successful candidate will be responsible for ensuring good governance and processes for monitoring delivery against all KPIs are in place. The Deputy General Manager will play an important role overseeing development of the Same Day Emergency Care (SDEC) pathway, ensuring the smooth transition of patients between primary care, ED and Ambulatory Emergency Care (AEC). The DGM will ensure this is a seamless pathway at the CWH site and will line manage the Service Managers based within A&E and Acute Medicine to ensure continuity across the entire service within the Trust. Ensuring the smooth flow of patients through A&E, for any acutely unwell patients requiring admission to an acute assessment unit, the DGM will be responsible for ensuring adequate levels of medical staffing with the support of a team of medical rota coordinators. Furthermore, the DGM will support in the development of strategic discharge pathways in collaboration with the site team. The Deputy General Manager will work alongside the General Manager in the delivery of the Directorate financial, quality, performance, productivity and workforce targets, agreed as part of the Divisions business planning, appraisal and personal development process. There will be an important component of the role which requires the successful candidate to have a transformational mind-set, approaching challenges with an inquisitive and constructively critical perspective where innovative solutions are found to complex problems. The Deputy General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trusts Human Resource policies and procedures predominantly at the Chelsea and Westminster site, but ensuring continuity at the West Middlesex University Hospital site. The Deputy General Manager will be expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to ensure delivery of the divisions business plan and strategic vision. The Deputy General Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has a development and training plan consistent with Divisional and Trust objectives. The candidate will be required to line manage the Service Managers to deliver an effective and aligned service across the organisation and support all the staff whom the Service Managers are responsible for the line management of. The Deputy General Manager will be expected to work between the two main hospital sites, delivering a consistent level of cover and leadership between the sites.

This post is a key position in the general management structure in the division providing support to the Divisional Director and Divisional Director of Operations for Surgery, Anaesthetics, Critical Care and Associate Services (SACCAS).

Reporting to the Divisional Director of Operations, the General Manager will be responsible for the operational leadership, delivery and performance of services in line with expected objectives, Policies and governance processes for service and clinical quality, business planning, financial (Income & Expenditure) plans and budget management. The GM will have identified delegated responsibility for operational management of services, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division.

The General Manager will work with other Divisional leaders to provide leadership and direction for the division ensuring that this supports the Trust’s strategic vision for high quality patient-centred care, and excellence in education and research. The candidate will ensure that effective management and delivery underpins the leadership of the division and that the Divisional Director is supported to ensure that leadership decisions are translated into transforming and delivery of services.

OPERATIONAL PLANNING AND DELIVERY
• • To be responsible for the operational management of all services within the division, through the divisional director, on behalf of the trust.
• Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented.
• Initiate regular review of services within the division and work with the divisional director to ensure new developments are appropriately resourced through the business planning process.
• Monitor activity in relation to agreed Service Level Agreement (SLA) as and national access targets and implement immediate corrective action in relation to any significant under/ over-performance.
• Respond in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations.
• To participate in the senior manager on-call rota
• Provide leadership of emergency and business continuity planning across the division.
• Lead the development of the performance management framework and ensuring its implementation to deliver national and local performance targets within the Division.
• • Developing and supporting service redesign and quality initiatives.
• Produce reports as required internally and externally on a routine and ad hoc basis

North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.

Over the last decade we have rebuilt almost all of the hospital and now have facilities that we are proud to work in. We employ just over 3,000 staff, more than half of whom live locally. We encourage apprenticeships from the local community and work closely with our local Health Watch.

In our most recent CQC report (2019) we are still found to ‘require improvement’, but the report noted the achievements since the previous report, with a positive shift in culture and quality. Our Trust vision and objectives show our aspirations to develop towards ‘Good’ and ‘Outstanding’.

DELIVERY OF SAFE, HIGH QUALITY PATIENT CARE
1. 1. Create an environment within the Division that makes care, safety and patient satisfaction everyone’s first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk.
2. Ensure that high quality clinical services are delivered in line with the Trust’s Quality Strategy and available financial resources.
3. Be proactive and innovative in leading the development and implementation of the Division Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate.
4. Work closely with and empower clinicians to achieve optimal decisions for overall patient care.
5. Support clinicians to build pathways that are patient-centred and working with patients as partners in the delivery of excellent healthcare.
6. Promote and supporting the delivery of national and local healthcare standards as one of the ways of raising healthcare standards for all.
7. Utilise benchmarked data to compare performance with similar organisations to ensure continuous improvement and service development.
8. Be responsible for ensuring that the Division’s complaints process complies with national standards. Communicate sensitive and often contentious information to patients, families and staff, including chairing local resolution meetings as required.


This advert closes on Friday 29 Nov 2024

DELIVERY OF SAFE, HIGH QUALITY PATIENT CARE Create an environment within the Division that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. Be proactive and innovative in leading the development and implementation of the Division Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. Work closely with and empower clinicians to achieve optimal decisions for overall patient care. Support clinicians to build pathways that are patient-centred and working with patients as partners in the delivery of excellent healthcare. Promote and supporting the delivery of national and local healthcare standards as one of the ways of raising healthcare standards for all. Utilise benchmarked data to compare performance with similar organisations to ensure continuous improvement and service development. Be responsible for ensuring that the Divisions complaints process complies with national standards. Communicate sensitive and often contentious information to patients, families and staff, including chairing local resolution meetings as required.

Service and Project Management Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes. To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust. To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements. To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike. To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs. To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics. To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager. To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy. To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed. Resource Management Responsible for the management of the service delivery team, including responsibility for training and development and performance management. Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development. Communications & Relationship Management To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed. To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive. To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues. To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements. To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements. Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant. Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services. Information & Systems Management Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust. Other Responsibilities To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation

The Professional Support Services team within the Office of the Chief Medical Officer at Guy's and St Thomas' NHS foundation trust wishes to appoint a Deputy Manager for the Professional Support Services team, which support and deliver the Revalidation, Job planning and appraisal function of the CMO office. The post holder will work as part of a dynamic team in delivering an effective service.

The Deputy Manager - Professional Support Services is responsible for managing robust and effective systems and processes to support the deliveryof the suite of professional support and development services delivered by the CMO Office, including medical appraisal, job planning, performance based awards schemes and other workforce related programmes of work.

As a key member of the service delivery team within the office, the post holder will manage a comprehensive and high quality project and service function in line with national policy requirements while continuing to meet the changing needs of the Trust’s medical and dental professionals. Importantly, they will provide critical management support to senior leadership in delivering against external reporting requirements and emerging programmes of work at national and local levels through the interpretation of guidance and the development of aligned processes.



This post holder will work within a multidisciplinary team and will require well developed organisational skills and the ability to handle queries in a sensitive manner. The role requires the exercise of initiative, and will include the deployment of sound judgement, problem solving and process focused skills in order to coordinate and report on a variety of time limited projects linked to the development of new processes.

Guy’s and St Thomas’ NHSFT comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with KCL in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Service and Project Management

· Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Director’s Office, including medical appraisal and revalidation, job planning, and performance based reward schemes.

· To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust.

· To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements.

· To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike.

· To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs.

· To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics.

· To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager.

· To monitorany internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy.

· To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed.

Resource Management

· Responsible for the management of the service delivery team, including responsibility for training and development and performance management.

· Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development.

Communications & Relationship Management

· To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed.

· To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive.

· To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues.

· To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements.

· To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements.

· Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant.

· Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service

· Contribute to an aligned approach with colleagues across partner organisations within King’s Health Partners in the development of quality standards and the delivery of core services.

Information & Systems Management

· Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trust’s participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations

· To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust.

Other Responsibilities

· To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters

· Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services

· Any other duties commensurate with the grade to ensure the smooth running of the Medical Director’s Office

· To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation


This advert closes on Sunday 17 Nov 2024