Total 141 Manager level Others job vacancies in London, E1 1FR

Multi-Site General Manager -

Merton Abbey & Norbury Fitness and Wellbeing Clubs | Permanent | Full time
Up to £55,000 per annum depending on experience
40 hours a week

We're here to help people enjoy a healthier future. We keep our business in peak condition, too. That's why we're looking for a leader who can make sure our finances, policies and procedures stay in great shape. If you're passionate about exceptional customer service and you know how to drive commercial success, it starts with you.

As a Multi-Site General Manager at our Merton Abbey & Norbury clubs, you'll brings a good understanding of brands and you'll relish the opportunity to develop ours in the local market. With high levels of drive and integrity, you believe in the value of clarity, transparency and fairness. You have experience in management, motivating others and generating sales.

As a Multi-Site General Manager, you will:

• Ensure the effective day-to-day management of the clubs and take full profit and loss responsibility

• Live our brand values of independence, enterprise, passion and caring

• Believe in the value of fitness and healthy lifestyles, understanding how they impact wellbeing

• Inspire and motivate our teams to keep on making sales and improving customer satisfaction

• Solve financial, client sales and people management challenges

• Introduce new operational and sales strategies and positively impact results

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From our cycle to work scheme to online GP appointments, financial wellbeing support and free gym membership. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Sodexo believes Government agencies should be places that create an environment of respect. They should be well run and efficient, encouraging productivity. They should support employee wellness and help build communities.

Due to continued growth within this unique and exciting segment we are now seeking a Facilities Manager / General Manager to oversee the delivery of all Soft Services (cleaning, catering, mail room & reception) of one of our prestigious clients.

This is a fixed income contract and as such you will work to the parameters and metrics set out within the contract and client expectations.

Directly managing departmental heads, but responsibility for supervisors and frontline colleagues we are looking for someone that can positively engage, empower, influence and lead by example with credibility and passion.

You will have accountability for the following;

• Stakeholder management (including excellent client and customer collaboration)
• Leadership
• Financial performance of the site (SAP or similar financial software experience is a must)

For full details please see the job description

All offers are subject to full security clearance checks

Package description

Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training provided
• Health and wellbeing incentives
• Reward and Recognition schemes
• Volunteering days
• Cycle to work scheme
• Life assurance

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater? Apply today!

See attached Job Description and Person Specification for full details of job description and person specification details

Join our team!

Are you a passionate General Manager? If so, we'd love you to join our catering team at Nightingale House!

A beautiful home for the Jewish community to enjoy in their older years.

This role sits within our award-winning brand, Caterplus, one of the UK's leading catering services specialising in the care sector. Making a difference to local people, we pride ourselves on crafting superb environments for the over 55 community. By contributing to our customer's social life & fostering friendships, our quality & locally sourced food is matched only by the warmth of our customer service.

What you'll be doing...

As a General Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence and innovative menu planning
• Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues

Working Pattern: 5 days out of 7

What can you bring?

In this role:

• Proven experience of successfully managing a team
• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Self-motivated and innovative
• Previous experience within management, contract catering desirable

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Cleaning business division that provides cleaning and hygiene services to a wide range of prestigious clients, within the Retail & Leisure market.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:
We're recruiting for a Cleaning Manager to join our passionate and driven Cleaning team.

You'll oversee all cleaning and associated duties carried out by all those that you are responsible supervising.

Cleaning Manager role, responsible for delivery of soft services to two buildings close to each other, service lines are cleaning, custody clean, pest control, washroom. up to 15 employees including 2 cleaning supervisors. Availability to work weekends is a advantage, periodic/specialist cleaning is delivered sometimes during weekends.

Your key responsibilities will include, but are not limited to:

• Overseeing and assisting with the cleaning of the floors, communal areas, stairwells, and washrooms (plus other ad hoc areas).
• Managing staff rotas, holiday requests, site audits and recruiting new employees where required.
• Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site.
• Involvement with investigation matters such as personal accidents or potential disciplinary investigations.
• Involvement with investigation matters such as personal accidents or potential disciplinary investigations.
• Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders as required in line with agreed site budgets.

The ideal candidate should meet the following criteria:

• You must have right to work in the UK.
• Previous experience as a Manager or Supervisor in cleaning or a similar field is desirable
• Experience in staffing, rotas, training, and basic HR compliance.
• Excellent customer service skills.
• Able to work to deadlines and prioritise as well as being flexible with working hours and days.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Multi-Site General Manager -

Merton Abbey & Norbury Fitness and Wellbeing Clubs | Permanent | Full time
Up to £55,000 per annum depending on experience
40 hours a week

We're here to help people enjoy a healthier future. We keep our business in peak condition, too. That's why we're looking for a leader who can make sure our finances, policies and procedures stay in great shape. If you're passionate about exceptional customer service and you know how to drive commercial success, it starts with you.

As a Multi-Site General Manager at our Merton Abbey & Norbury clubs, you'll brings a good understanding of brands and you'll relish the opportunity to develop ours in the local market. With high levels of drive and integrity, you believe in the value of clarity, transparency and fairness. You have experience in management, motivating others and generating sales.

As a Multi-Site General Manager, you will:

• Ensure the effective day-to-day management of the clubs and take full profit and loss responsibility

• Live our brand values of independence, enterprise, passion and caring

• Believe in the value of fitness and healthy lifestyles, understanding how they impact wellbeing

• Inspire and motivate our teams to keep on making sales and improving customer satisfaction

• Solve financial, client sales and people management challenges

• Introduce new operational and sales strategies and positively impact results

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From our cycle to work scheme to online GP appointments, financial wellbeing support and free gym membership. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Morgan Hunt are currently working with a National Regulatory body in their search for a permanent Head of Professional Standards. This role will lead the new professional standards team.

The role will provide strategic leadership of the regulatory policy framework underpinning the standards for education, training and ongoing competence of barristers. As well as developing this new team to deliver an effective education and training policy function for the Standards department and the organisation.

The perfect candidate will have demonstrable experience of managing multiple complex policy projects, leading on them, engaging internal and external stakeholders and managing risk. As well as Considerable experience of working within a similar educational, training or regulatory field.

You should be a well-developed strategic thinker with analytical skills including the ability to source and interpret complex data and significant experience in leadership and people and performance management.

The benefits offered by the organisation are up to 31 days annual leave, up to 12% employer's pension contribution, parental leave and flexible working policies. As well as a range of additional benefits.

Job Title: Head of Professional Standards

Location: London - Hybrid ( 4 days a month in the office )

Annual Salary: £75,000-£85,000

Job Type: Permanent

Hours: Full-time hours - 37.5 hour week

Key Responsibilities

• Strategic leadership and ownership of all aspects of the regulatory policy framework

• Leadership and management of the professional standards team; allocating workload, providing regular support and development as needed, agreeing clear objectives, and overseeing performance management of direct report/s and team overall

• Plan and manage appropriate internal and expert stakeholder input into policy programmes, commissioning research where necessary

• Fostering constructive relationships with Authorised Education Training Organisations

• Undertaking speaking and other external engagements whilst representing the organisation

• Demonstrate personal accountability by taking proactive responsibility, showing professionalism, high integrity, expertise and a results-driven approach to project management and to successful delivery of all the work of the new team

• Active management in, and proactive support to, the Director in successful running of the regulatory standards department

Person Specification

• Experience of managing multiple complex policy projects, leading on them, engaging stakeholders and managing risk

• Experience of working within a similar educational, training or regulatory field

• Well-developed strategic thinking and analytical skills including the ability to source and interpret complex data

• Significant experience in leadership and people and performance management.

• Demonstrable experience of putting in place new processes and systems for efficient delivery

• Ability to build strong relationships and inspire confidence at all levels, internally and with external stakeholders.

Please contact to find out more information regarding this fantastic opportunity for a Head of Professional Standards

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

We are looking for a dynamic and motivated General Manager to join the Emergency Department at UCLH. The post holder will be predominantly responsible for the smooth delivery of operational and performance targets within the Emergency Department as well as the continuous improvement within the Department.

The successful candidate will have strong operational management experience and will be expected to learn and develop within the role as well as provide operational leadership for the Emergency Services Department. The post holder will be responsible for the day to day running of the service, effective management of budgets, workforce, performance and service improvements.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425




Candidates should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem-solving abilities and strong values based in line with the UCLH Trust values.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across 8 sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street





We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.





For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and be a part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme

General Manager

Calling all experience embracers and foodie connoisseurs – there’s a new job in town. It takes a special kind of person to join us here at Côte as a General Manager. Do you think you’ve got what it takes to share joy and make it special for your team and guests? Are you the kind of person who always thinks about the big picture? Are you not afraid to roll your sleeves up and get stuck in?

Our General Managers create unforgettable experiences for all our guests, so they walk away with a memory, not just a meal. From the smile that greets them, to the perfect setting, that first crisp drink, to a menu that delights. That effortless, seamless service is our General Managers mission.

The good stuff.

• Every shift you work, we’ve got you covered with meals from our employee menu (thanks Chef)!
• Annual salary plus a discretionary bonus paid quarterly
• We pay all our teams fortnightly because who doesn’t love a payday?
• Permanent contract, working 48 hours per week
• Treat yourself, family and friends to 100% on food and drink at any Côte
• After 1 years’ service with us, you will be able to join the Bupa health cash plan scheme
• We love meeting new people who share our passion of making it special, which means you can earn a bonus for every time you successfully refer people to join Côte (T&C apply)
• We’re here for the curious, so it’s no surprise there are loads of opportunities when it comes to internal development programmes, we have some big plans coming this year!
• Company pension scheme & life assurance scheme
• Employee assistance program – 24/7 support and advice for health, wellbeing, and financial issues
• Access your next pay early through our Wagestream partnership

And we are nowhere near done yet. We are currently working some big things here, giving you what really matters. Watch this space.

Bonjour, we’re Côte.

We believe life should be full of flavour. Yes, we’re foodies – but we’re actually in the business of making memories. Founded in Wimbledon in 2007 with a mission to deliver quality, French-inspired food, extraordinary service, and a whole-hearted enjoyment of life, we now have a 3,000-strong team and 85 restaurants (and counting) across the UK.

There are so many reasons to join Côte.

We’re on an exciting new journey – and our team will play a huge part in making it happen. That means when you’re with us, every day is an opportunity to aim higher. Because we’re invested in your development, so you’ll get out as much as you put in. And we encourage you to bring your unique flavour to work, because we value the diversity of our teams. Best of all, the work you do brings joy to others. Sound good? Maybe you belong with us.

This role will be to support regional business units, senior management and global intelligence function by research, analyses, reporting on economic and political issues that could impact business activities within Europe region, in terms of both risks and opportunities, providing relevant reports, briefings and more.

This position requires fluent Japanese - ESSENTIAL for this role and team.

• Monitor, research and analyse economic and political events and trends, including foreign affairs, within the EU and wider Europe region
• Share intelligence regarding economic and political events and trends, as well as country risk issues with relevant stakeholders (regional business units, senior management and the global intelligence function.) to facilitate business in the Europe region
• In relation to the above, collaborate with relevant departments of Tokyo HQ and other 'global intelligence' teams around the world, including the Middle East and Washington
• Develop and coordinate an information network with external entities such as think-tanks, universities, governmental institutions and embassies within the Europe region to facilitate business activities
• Attend external seminars or symposiums across the region to collect information and develop an information network
• Visit countries throughout the Europe region and beyond to collect information and extend the company's information gathering network
• Manage and help to develop the potential of the department in Brussels and London
• Excellent communication, collaborations and networking skills at all levels.
• Good Economic, Political, International relations and business analytical skills
• Strong logical and critical thinking skills
• Written and oral presentation skills.
• Attend external seminars or symposiums across the region, collect information and develop an information network.
• Overseas travel
• Advisory international relations as well as research analysis and European regulations - Green deal, Battery, Energy, Hydrogen
• Japanese skills language along with English essential for this role and team.

Essential for this role:

• Significant experience working at a senior level in a think-tank or research department, such as in a global industrial or financial institution
• Fluent in English and Japanese - Will collaborate closely with Tokyo - as reporting will also need to be produced in Japanese.
• Writing analytical research reports
• Experience in managing a team at various levels.
• A Master's Degree or above in an Economics or International Relations related field
• Excellent communication, collaboration and networking skills at all levels
• Good level of economic, political, international relations and business analytical skills
• Excellent presentation skills (Microsoft Office skills to prepare political and economic reports, including creating graphs and other graphics and also have data manipulation skills, such as when producing a graph including economic data. Present regularly to senior management c. once each month)
• Logical and critical thinking
• Budgeting and/or cost control experience
• Able to travel regularly within the Europe region or other regions and engage with a wide range of business stakeholders
• Comfortable and competent in dealing with senior management and with public speaking

Responsible for leading development and maintenance of the Professional Services Category Strategy to deliver NWL PS strategy and corporate objectives and to enable maximum aggregation of low value spend, reduction in sourcing activity and reducing supplier base to enable value to be added by Management activities. Develop and maintain Category plans for key spend areas and transformation programmes. Responsible for defining the Commercial Strategy for each sourcing project, including but not limited to, clear sourcing outcomes and definition of contracts to be included. Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.

North West London Procurement Services aim is to deliver best value procurement outcomes for the NHS through collaborative working Partner organisations across North West Londoncollectively spend £1.7 billion on goods, works, and services each year. With such significant spending power, there's a huge opportunity to take procurement to the next level — driving a smart, sector-wide approach that boosts transparency, delivers value for money, and helps cut costs.

That’s where the “Stronger Together” Procurement Strategy comes in. This action plan is key to making sure our spending aligns perfectly with sector objectives, helping us deliver our priorities and make a difference.

Leading this effort is North West London Procurement Shared Services. We are here to unlock greater value from procurement and opening doors to exciting new commercial opportunities for the entire sector.

A vacancy has arisen for a Head of Category Professional Services, to support the Category Director in the development and delivery of the category strategy across the shared service for the partner Trusts to deliver value-for-money and improved services for our patients.

Thrilled by an opportunity to deliver a highly professional and responsive client service approach, making a difference to everyone touched by the healthcare system? you will be instrumental in driving transformational change and achieving our ambitious targets!

NWL Procurement Services (“NWL PS”) is part of Central London Community Healthcare NHS Trust and provides procurement and supply chain management services across all members (“NWL Members”). The Head of Category is accountable for the effective management of and the value delivery for the procurement of goods and services across the Utilities and Transportation Category. They will be responsible for line managing a Category Manager, and ensuring effective development and maintenance of Category Strategy, Category Plan and Commercial Strategy.

The Head of Category shall be responsible for inputting to the development of the Category Strategy, working closely with the Category Director to effectively engage with senior stakeholders in relevant NHS & government bodies to understand requirements and work closely with Deliver and Enable colleagues to continually review and input to the Category Strategy to ensure that deliver the NWL PS strategy and corporate objectives.

The post holder will contribute to elements of the overall commercial lifecycle, including Category Strategy and Category policy development and understanding NWL Member requirements. This will be done through the development of Category Management strategies, understanding of the supplier/market landscape, and delivering timely and effective support, guidance, and expertise to the businesses

Just as we care about our patients’ well-being, we care about yours!

We can offer you:
• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme(only available for Band 5 and up)
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits



Responsible for leading development and maintenance of the Professional Services Category Strategy to deliver NWL PS strategy and corporate objectives and to enable maximum aggregation of low value spend, reduction in sourcing activity and reducing supplier base to enable value to be added by Management activities.

Develop and maintain Category plans for key spend areas and transformation programmes.

Responsible for defining the Commercial Strategy for each sourcing project, including but not limited to, clear sourcing outcomes and definition of contracts to be included.



Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.




This advert closes on Wednesday 30 Oct 2024

1. Delivery of safe, high quality patient care In partnership with the clinical team, the General Manager will: Create an environment within the directorate that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from incidents, patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. Be proactive and innovative in leading the development and implementation of the Patient Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. Ensure patient environments are supportive of providing high quality patient care and lead in reducing anxiety. 2. Governance In partnership with the clinical team, the General Manager will: Actively involve and lead directorate staff in the delivery of Clinical Governance, in accordance with Trust systems, processes and priorities. General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed. The General Manager, Divisional Nurse/Midwife and Clinical Directors will work together to organise Directorate clinical governance half days and governance policy boards to ensure the monitoring of trends, dissemination of best practice and learning throughout the Directorate. Establish, maintain and oversee a system of internal control within the directorate that supports an integrated approach to governance. This will include responsibility for mitigating risks identified in the Assurance Framework, the Risk Register, the Incident Review Register, the annual directorate comprehensive risk assessment and any ad-hoc risk assessments. It will also include ensuring a comprehensive and robust mechanism across the Directorate for reporting on and learning from incidents and complaints that promotes a culture of openness and honesty. Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commissions Standards are fulfilled. The General Manager will support, in partnership with Divisional Nurse/Midwife, Clinical Directors to provide strong clinical leadership to facilitate a robust clinical and research governance culture within the directorate and at a corporate level. This will include the implementation and monitoring of national initiatives, such as NICE guidance and the implementation of the Trusts framework for clinical and non-clinical risk management, untoward incident management and Serious Alert Broadcasts. Together with the Divisional Nurse/Midwife and Clinical Directors, lead the management of complaints and learning from complaints and incidents. The post-holder will ensure that appropriate action is taken to address issues of concern and prevent recurrence of similar events. The post- holder will be required to communicate sensitive and often contentious information to patients, families and staff, including chairing Local Resolution Meetings. Ensure that all incident reviews led by the directorate are undertaken in a timely manner, resultant action plans completed to an agreed timetable with feedback regarding the progress made to the Clinical Governance Trust Executive and staff directly involved. 3. Operational planning and delivery The General Manager will: Be responsible for the operational delivery of all services within their portfolio. These services may be across multiple sites within the Trust, and may also be across sites that are external to the Trust. Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented. Assist the Clinical Directors in chairing Directorate meetings and chair other relevant meetings. Initiate and oversee regular reviews of services, and ensure new developments are appropriately resourced through the business planning process. Monitor activity in relation to agreed activity plans and national access targets, and implement immediate corrective action in relation to any significant underperformance/ over performance. Respond at a senior level and in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations. 4. Performance management The General Manager will: Oversee clinical services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money and ensuring continued service development in relation to efficiency and quality. This will include implementation and monitoring of demand management initiatives agreed with commissioners. Be responsible for leading the development of the performance management framework and ensuring its implementation in order to deliver national and local performance targets within the directorate Developing and supporting service redesign and quality initiatives. Supporting corporate performance in relation to national and local targets in collaboration with colleagues across the Trust, advising and supporting the implementation of national standards for which responsibility does not lie solely within the Directorate. Taking appropriate action where the Directorate is not achieving its targets Take the lead with nominated clinicians for specific targets as appropriate and agreed with the Divisional Director, and being ultimately responsible for the delivery of Directorate-specific targets. Ensuring GIRFT standards of performance are delivered or improved. Be responsible for coordinating all service reviews and peer reviews relevant to services within the portfolio, both internal and external to the Trust, and be responsible for preparing and collating information and ensuring any identified actions are fully implemented. Take the lead in implementing service reviews where there are performance concerns or operational delivery challenges. Oversee that the Trust processes in relation contractual requirements e.g. demand management are fully adhered to. Oversee the monitoring of benchmarked performance against internal and external indicators including, but not exclusive to: Corporate plan targets Audit Commission/national performance review data o Benchmarked data sets GIRFT etc External and internal service reviews Advise the Trust on the appropriate clinical and activity information required effectively to manage performance within the Directorate

Come Home.

Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that`s in an enviable position in a structurally growing sector? Then we have room for you!

We are Unite Students, a progressive FTSE 100company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented leaders with great potential and a desire to progress their careers, to join our Customer Operations team as General Managers. Help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.

You will report to the Regional General Manager and be accountable for the execution of national and regional strategies for a cluster of properties. You will deliver improved operational, safety, sales, and revenue performance, increase overall profitability, and drive improvements across the end-to-end customer and employee experience.



You will be able to

identify, understand, and balance short term and operational demands with the delivery of longer term and strategic priorities for your cluster of properties identify, understand, and develop novel strategies to deliver against local and organisational priorities build and lead high performing, engaged and motivated teams with a sense of belonging and community build a customer focussed, safe, secure, and inclusive culture for all advocate, communicate and deliver changes in working practices that support local and organisational success understand, and absorb information from a range of different sources, and use it to make effective business decisions understand root causes, analyse, and solve complex business issues adapt your style to inspire, engage, and motivate others in varying situations build effective and collaborative relationships at all organisational levels
We will provide you with:

A market competitive salary and benefits package A personalised leadership development programme An opportunity to grow your skills in a supportive and collaborative environment.
Working 37.5 hours per week, the General Manager will be on property and available as business needs dictate, in line with our promise to our students of `being there when you need us` - this will include being part of an appropriate on-call rota alongside your team leaders and managers



What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!