Objective:
To maximise profitability of the site, through achievement of PR targets, wages, cleanliness standards, overheads and all other business and financial targets.To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills and adherence to all policies and procedures.
Reports directly to Multi-site HHK/District manager.
Join us and you will receive:
- A personal development plan to support your induction and a learning & development framework towards your career with the company.
- Career progression.
- Automatic Enrolment into a workplace pension scheme.
- Recognition, Incentives and Awards.
- Up to 28 days paid holidays.
- Access to HotelCares Employee Benefit platform which offers 24/7 medical GP, 24/7 Employee financial support, retail/restaurant discounts and our employee health and wellbeing platform.
Commercial responsibilities:
- Manage wages in line with productivity targets. Ensure projection is reviewed regularly, to allow accurate scheduling of hours. Ensure all workload and staff are effectively organised.
- Manage PR performance and take any necessary action to help improve.
- Ensure management hours are managed in line with budget.
- All overheads controlled by reviewing orders against budget, where applicable.
- Manage cleanliness standards in line with client expectations and customer feedback. Ensure that standards are achieved daily to ensure satisfaction from client.
Business responsibilities:
- All company systems actioned on time and adhered to.
- Quality staff recruited through use of company system and professional interviewing techniques and selection standards, to ensure head count maintained at all times.
- All staff professionally trained to meet the requirements of their job.
- Staff are briefed regularly on all key areas of performance.
- Communicate regularly with our clients and review feedback daily.
- Ensure all SLA’s are being delivered.
- Demonstrate initiative by using a problem solving approach to issues under your control.
- Adapt a hands on approach, where necessary, to deliver required results.
- Ensure a good professional relationship is maintained with our client, at all times.
Key responsibilities:
- Ensure that all legal aspects are delivered to standard.
- Ensure all Health and Safety requirements are met, to the company standard and, as defined by HASAWA to ensure the safety of all staff.
- Ensure that security of staff and property is guaranteed through the adherence to company policies and procedures.
- Ensure that you and your staff project a professional image and attitude and follow the company uniform policy and agreed standards at all times.
- Ensure that all staff meet the required standards of performance of their job at all times.
- Adopt a zero tolerance approach to all areas of both you and your staff’s performance.
- Adhere to all personnel policies and procedures as laid down by the company.
- Carry out any other duties as directed by the company.
