Total 1 Manager level Others job vacancies in Delhi

Your Career

The Manager, Professional Services Project / Program Manager will lead PM’s, projects and programs as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Your Impact

• Team management 
• Onboarding activities
• Project assignment and quality control
• First-line support and escalation management for PS projects
• Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
• Determine project partners and team structure/organization partners will include technical and business resources
• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
• Develop project timeline and landmarks using appropriate tools and techniques
• Build and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identify resources needed and assign individual responsibilities and tasks
• Run day-to-day operational aspects of a project and scope
• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
• Review deliverables prepared by team before passing to client
• Effectively apply our methodology and implement project standards
• Minimize our exposure and risk on all projects
• Ensure project documents are complete, current, and stored appropriately
• Track and report team hours and expenses on a weekly basis