Total 5 information technology job vacancies in Others category in leicester leicestershire le2 6aa

Service Care Solutions is working alongside a bustling local authority, based in Leicestershire, which needs an Information Governance Assistant to join their team. In this role, you will play a key part in safeguarding the community's data and ensuring compliance is in line with legislation and best practices. This is a hybrid role.

The role pays an hourly rate of £16-£17ph umbrella and is a three-month rolling contract. The rate is dependant upon experience.

Key Responsibilities Of The Information Governance Assistant Position:

• Ensure compliance with GDPR, Data Protection Act, and other relevant legislation.
• Support and coordinate responses to FOI, SARs, and data breach incidents.
• Conduct data protection impact assessments and advise departments on information management.

The Person:

• Knowledge of GDPR, FOI, and related legislation.
• Strong organizational, communication, and analytical skills.
• A proactive, solution-oriented approach to information governance challenges.

Benefits Included With The Information Governance Assistant Role:

• Hybrid working (office attendance once a week)
• Weekly pay
• Flexible hours

If this Information Governance Assistant role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

A Vacancy at NHS Leicester, Leicestershire and Rutland Integrated Care Board.


An exciting opportunity has arisen within the Corporate Governance Team, we are looking to recruit an Information Governance Senior Assistant to administer and maintain effective systems to support the information governance function.

The postholder will ensure Data Protection and the UK General Data Protection Regulations are adhered to. The postholder will be responsible for ensuring effective handling of general data privacy enquiries including supporting data privacy impact assessments, Subject Access Requests and Freedom of Information requests.

You will have a proven track record and experience of information governance, including the development and implementation of systems and policies. You will have excellent communication skills and the ability to communicate at all levels across the organisation and across external stakeholders and with members of the public.

If you would like more information about the role please contact Smita Tailor (Corporate Governance Manager)smita.tailor2@nhs.net or Daljit Bains (Head of Corporate Governance)Daljitkaur.bains@nhs.net.

Interview Date: Week Commencing 15th July.

Previous applicants need not apply

The Information Governance Senior Assistant will:

i. Provide an integrated information governance service function across the organisation. The postholder will act as the first point of contact for staff and will deliver professional and timely support for information governance and data privacy enquiries, issues and risks, including compliance with data protection regulations.

ii. Be responsible for the daily review of information governance enquiries received, including Subject Access requests received from the public, managing these appropriately in line with policies and procedures.

iii. Support Freedom of Information requests as required.

iv. Support the central process for maintaining relevant registers including, but not limited to, Data Privacy Impact Assessments, Information Sharing Agreements, Subject Access Requests.

We are looking to recruit an Information Governance Senior Assistant to support the information governance function within the Corporate Governance Team. The Corporate Governance Team plays a critical role in the development, review and embedding of corporate governance systems and processes across the organisation, ensuring appropriate alignment across the integrated care system.

Key responsibilities will include:
• Administer and maintain an effective system which enables a response to internal and external enquiries and requests relating to general data privacy including privacy impact assessments, Subject Access Requests, enquiries from the information Commissioner’s Office, data breach / information governance incidents monitoring and reporting etc.

• To review, maintain and oversee legal compliance with Freedom of Information (FOI) requests as required and the Data Security and Protection Toolkit requirements using project methodology.

• Coordinate and liaise with Executive Directors, Heads of Department and lead officers across the organisation regarding data privacy / Subject Access Requests enquiries/responses and act as the point of contact for such requests/responses for external enquiries.

• To direct, support and assist patients / public in person, by telephone, email and in writing using a variety of communication skills, taking direct ownership and responsibility of resolving enquiries at the first point of contact where possible.

• Provide advice to staff across the organisation and to patients / relatives / carers on the relevant information governance procedure.

• Monitor service performance and improvements producing reports for onward reporting in conjunction with the Senior Information Governance Officer and Corporate Governance Manager.

• The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information and knowledge to improve, inform and support a portfolio of projects, services, and initiatives.

• Accurately capture details of all customer / staff contacts and keep records up to date, accurate and accessible. This will include using specific software on a daily basis, scanning records and managing confidential data

• Operationally support data privacy impact assessments, including support with implementing actions to mitigate risks identified.

• Provide administrative support including taking minutes, committee forward planners, preparing meeting agendas, production, co-ordination, preparation and dissemination of reports, minutes and other documents in respect of the Board and the committees of the organisation and other sub-groups.

• Implement policies for own area of work and participate in proposing changes to policies and procedures (e.g. Freedom of Information, Information Governance and Information Security policies, risk management, Freedom of Information Act Policy etc.) ensuring quality improvement and monitoring is integral to all aspects of the organisation.

• The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

Planning & Organising
• Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate.
• Ensure the Head of Corporate Governance and other senior managers have been briefed and have the required documentation for all meetings/events.
• Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes.
• Provide effective diary management for the senior managers, and/or team as appropriate, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high-level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or project plans.
• Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively.
• Support the management of projects, gathering information, updating project documentation and undertaking enquiries as necessary for the project lead.
• Understand, highlight and document project risks, issues and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly.
Service Improvement
• Assist with the setting up and management of effective business and administration processes to facilitate the smooth running of the team.
• Develop and implement robust work processes and systems to ensure timely delivery against deadlines.
• Work closely with other team members to improve current practices and processes to achieve best possible outcomes.
• Support the team on the timely capture of lessons learnt.
• Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team.
• Work with all team members in the collection of information for performance reporting on relevant team projects.
• Develop and maintain databases as required by the role.
• Contribute to effective information management within the team.
Analysis & Judgment
• Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Handle significant quantities of confidential and sensitive information on behalf of the Head of Corporate Governance and other senior managers, always ensuring the appropriate degree of confidentially and discretion is adopted at all times.
• Work with all team members in the collection and analysis of information for performance reporting on relevant team projects.
• Undertake reporting and analysis of information to support delivery, including running and collating reports to the board and senior management as required.
• Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities.
Communication
• Ensure appropriate and timely responses to all relevant correspondence.
• Draft routine responses and ensure that all correspondence is accurate and delivered in a timely manner.
• Act as a key member of the team to support effective communication and stakeholder management both internally and externally.
• Operate in a highly political and sensitive environment.
• Communicate information and issues, including briefings and reports to managers and project leads as appropriate.
• Act as administration lead for all incoming issues to the senior managers and/or team, dealing with these appropriately and in a timely manner.
• Act as a filter for incoming calls to the team, relaying messages accurately and promptly and if possible solve simple queries. Where appropriate redirect to other senior staff, proactively seeking information and passing it on as necessary.

Financial Management
• Support budgeting, forecasting and tracking spend for projects; ensuring that appropriate justification exists, and that authorisation has been granted for all expenditure. Supporting the development of business cases for resourcing and project expenditure.
• Continually strive to deliver business and function outcomes, ensuring value for money and greater efficiency.
• Contribute to the financial delivery of the service, ensuring it is cost effective and delivered on time.
• Supply relevant information required for effective financial management.
• Support the team by raising purchase orders and checking invoices for payment.
People Management
• Provide specialist training, advice and support on own area of responsibility where necessary.
• Support training and induction of new and existing staff.
• Supervise the team on their day to day activities.
• Participate in the recruitment processes of support staff.
Research & Development
• Undertake surveys or audits as required.
• Carry out web based and publications research as appropriate.
• Actively support and contribute to the development of key performance indicators for the successful assessment of performance.
• Enable processes for sharing learning and outcomes.
Policy & Service Development
• Propose changes to own area of work, informing policy and making recommendations for more effective delivery.
• Contribute to the review and development of existing project information management systems




This advert closes on Monday 1 Jul 2024

Key responsibilities will include: Administer and maintain an effective system which enables a response to internal and external enquiries and requests relating to general data privacy including privacy impact assessments, Subject Access Requests, enquiries from the information Commissioners Office, data breach / information governance incidents monitoring and reporting etc. To review, maintain and oversee legal compliance with Freedom of Information (FOI) requests as required and the Data Security and Protection Toolkit requirements using project methodology. Coordinate and liaise with Executive Directors, Heads of Department and lead officers across the organisation regarding data privacy / Subject Access Requests enquiries/responses and act as the point of contact for such requests/responses for external enquiries. To direct, support and assist patients / public in person, by telephone, email and in writing using a variety of communication skills, taking direct ownership and responsibility of resolving enquiries at the first point of contact where possible. Provide advice to staff across the organisation and to patients / relatives / carers on the relevant information governance procedure. Monitor service performance and improvements producing reports for onward reporting in conjunction with the Senior Information Governance Officer and Corporate Governance Manager. The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information and knowledge to improve, inform and support a portfolio of projects, services, and initiatives. Accurately capture details of all customer / staff contacts and keep records up to date, accurate and accessible. This will include using specific software on a daily basis, scanning records and managing confidential data Operationally support data privacy impact assessments, including support with implementing actions to mitigate risks identified. Provide administrative support including taking minutes, committee forward planners, preparing meeting agendas, production, co-ordination, preparation and dissemination of reports, minutes and other documents in respect of the Board and the committees of the organisation and other sub-groups. Implement policies for own area of work and participate in proposing changes to policies and procedures (e.g. Freedom of Information, Information Governance and Information Security policies, risk management, Freedom of Information Act Policy etc.) ensuring quality improvement and monitoring is integral to all aspects of the organisation. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. Planning & Organising Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate. Ensure the Head of Corporate Governance and other senior managers have been briefed and have the required documentation for all meetings/events. Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes. Provide effective diary management for the senior managers, and/or team as appropriate, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high-level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or project plans. Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively. Support the management of projects, gathering information, updating project documentation and undertaking enquiries as necessary for the project lead. Understand, highlight and document project risks, issues and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly. Service Improvement Assist with the setting up and management of effective business and administration processes to facilitate the smooth running of the team. Develop and implement robust work processes and systems to ensure timely delivery against deadlines. Work closely with other team members to improve current practices and processes to achieve best possible outcomes. Support the team on the timely capture of lessons learnt. Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team. Work with all team members in the collection of information for performance reporting on relevant team projects. Develop and maintain databases as required by the role. Contribute to effective information management within the team. Analysis & Judgment Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously. Handle significant quantities of confidential and sensitive information on behalf of the Head of Corporate Governance and other senior managers, always ensuring the appropriate degree of confidentially and discretion is adopted at all times. Work with all team members in the collection and analysis of information for performance reporting on relevant team projects. Undertake reporting and analysis of information to support delivery, including running and collating reports to the board and senior management as required. Use initiative to a significant level and demonstrate attention to detail in all aspects of work, managing competing demands and priorities.Communication Ensure appropriate and timely responses to all relevant correspondence. Draft routine responses and ensure that all correspondence is accurate and delivered in a timely manner. Act as a key member of the team to support effective communication and stakeholder management both internally and externally. Operate in a highly political and sensitive environment. Communicate information and issues, including briefings and reports to managers and project leads as appropriate. Act as administration lead for all incoming issues to the senior managers and/or team, dealing with these appropriately and in a timely manner. Act as a filter for incoming calls to the team, relaying messages accurately and promptly and if possible solve simple queries. Where appropriate redirect to other senior staff, proactively seeking information and passing it on as necessary. Financial Management Support budgeting, forecasting and tracking spend for projects; ensuring that appropriate justification exists, and that authorisation has been granted for all expenditure. Supporting the development of business cases for resourcing and project expenditure. Continually strive to deliver business and function outcomes, ensuring value for money and greater efficiency. Contribute to the financial delivery of the service, ensuring it is cost effective and delivered on time. Supply relevant information required for effective financial management. Support the team by raising purchase orders and checking invoices for payment. People Management Provide specialist training, advice and support on own area of responsibility where necessary. Support training and induction of new and existing staff. Supervise the team on their day to day activities. Participate in the recruitment processes of support staff. Research & Development Undertake surveys or audits as required. Carry out web based and publications research as appropriate. Actively support and contribute to the development of key performance indicators for the successful assessment of performance. Enable processes for sharing learning and outcomes. Policy & Service Development Propose changes to own area of work, informing policy and making recommendations for more effective delivery. Contribute to the review and development of existing project information management systems

You will be educated to degree level or have equivalent experience. You will have worked in previous analytics roles, collaborating on data extraction, analysis and information reporting. You are familiar with using SQL/T-SQL, or have equivalent coding skills. Possibly you will also have knowledge of R or Power BI. These technical abilities will be combined with an attention to detail and a confidence to prioritise your own workload whilst remaining calm under pressure.

Workforce Information and Reporting To set up, maintain and develop regular and ad hoc reports using a broad range of tools and techniques, and to provide detailed advice, support and guidance to clients using specialist knowledge. To understand and interpret complex information requirements, assess the purpose for which the information is required and develop and deliver appropriate solutions using various information tools and techniques. To analyse complex data for a wide range of stakeholders, determining the best form for communicating/presenting the information, from simple to highly complex and ensuring that the presentation is relevant, comprehensible and conforms to agreed timescales with the relevant stakeholders. To plan and organise personal workloads to ensure deadlines are met for statutory, regular and ad-hoc requests. To proactively improve methods of data extraction, manipulation, analysis and presentation. To manage the collection and collation of other sources of information to support the production of comprehensive, multi-faceted information reports to stakeholders. To provide relevant data or information in a timely way, working to tight deadlines and being flexible to enable urgent requests to be responded to. Review the quality of data and identify reasons for any anomalies proactively. Regularly review the integrity of data through a range of validation techniques. To have knowledge of local and national developments in relation to health information and systems and act as an initial point of contact/expertise for queries and issues arising. Production of quality workforce information reports which meets the changing needs of managers, with an overall aim of increasing manager access to information through more automated and electronic processes. To collate, analyse and present a range of management information in respect of key performance indicators to meet internal and external needs. To analyse patterns and trends which will help decision making. To support managers regarding workforce information, raising the profile of the importance of consistent, good quality data in the Trust. Ensure a customer focused service, ensuring that systems, data, reports, and information provided reflect the needs of a wide range of audiences across the Trust; are provided in a suitable and accessible format, and are continually adapted in response to change in service requirements. Respond to Freedom of Information requests. Workforce Compliance Support services in the development of action plans to improve compliance by providing advice and expertise on reporting capability and acting on that to improve their local position. To support on preparation of presentations of data to appropriate committees relating to compliance indicators, this may mean representing at a variety of forums. Develop, deploy and distribute compliance reports to inform line managers, the Trust Board, and other key stakeholders on mandatory compliance actions. Support relevant databases, participating in data entry and production of meaningful statistical analysis of reported compliance outcome activity. Workforce Information Systems To identify opportunities for utilising the full reporting functionality of workforce systems available. (ESR) Fully utilise the reporting mechanisms and systems to share information to improve performance. Provide knowledge and guidance to resolve routine issues/errors in relation to workforce information system functionality, utilisation and reporting and using analytical and judgmental skills on a regular basis. Working with the Workforce Financial Analyst to ensure that workforce data aligns with other Trust systems for example Financial Ledger and establishment data and that expenditure codes/cost centre/positions information is up to date, accurate, and consistent. Data Quality and training Ensure the data held in various workforce systems is accurate, ensuring triangulation and data quality across various workforce systems. Identify causes of data inaccuracies and devise resolutions to prevent recurrence. Liaison with key leads to improve data entry issues if applicable. Governance & Policy Ensure visible, easy to understand and transparent documentation around process changes, communicating these effectively to ensure all parties are kept abreast of change. Ensure that existing and future processes are developed in collaboration with responsible leads. Ensure compliance of own and others practice to internal information governance policy, data protection laws and NHS data management regulations. HR / Training To provide co-ordination of activities and training when required. To develop an effective training plan to ensure that users have up-to-date knowledge on how to effectively use workforce information systems. Service Development To support the development of BI reporting to enable the Trust to collect and collate an aggregate workforce plan reflecting national and local requirements. Support the Workforce Information and Systems Manager in the collation of benchmarking information and audits and the production of data and reports as required i.e. Model Hospital To support projects relevant to role, supporting and informing the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing advice and information. Support service developments through identifying and promoting new ways of working, continuously adapt to changes in technology and system requirements.