About Mobile Expert: Mobile Expert is a prominent phone repair and accessories retailer, established in 2013. With a network of over 40 locations acro.....
About Mobile Expert: Mobile Expert is a prominent phone repair and accessories retailer, established in 2013. With a network of over 40 locations across Australia, we specialize in providing rapid, reliable, and high-quality mobile device solutions. Our dynamic and growing team is dedicated to maintaining excellence in service and staying ahead of technological advancements.
Job Title: ICT Support Technician
Location: Mobile Expert, Kellyville, NSW
Role Overview: We are looking for a skilled ICT Support Technician with a strong focus on mobile technology to join our team. This position demands a tech-savvy professional who is adept at diagnosing and resolving mobile device issues, enhancing system functionalities, and ensuring customer satisfaction through effective technical support.
Key Responsibilities:
• Diagnose and resolve technical issues across a variety of devices, including smartphones, tablets, laptops, and desktop computers.
• Assess and specify hardware and software solutions tailored to the needs of each device repair and customer requirement.
• Respond quickly to inquiries regarding device malfunctions and provide clear, effective solutions.
• Install, configure, and update software across different platforms, ensuring optimal device functionality.
• Customize software settings and adapt device configurations to enhance user interaction and operational efficiency.
• Conduct regular maintenance checks to ensure that all devices are running at peak efficiency.
• Implement network setups and configurations for smartphones and computing devices, ensuring connectivity and security.
• Repair or replace damaged hardware components for a wide range of devices, focusing on quick turnaround times without compromising quality.
• Stay updated with the latest developments in mobile and computer technology to guide and educate customers on device management and new features.
Personal Attributes:
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication skills with the ability to convey technical concepts to non-technical users.
• Proactive and customer-oriented, with a strong focus on delivering high-quality service.
• Flexible and adaptable, capable of working in a fast-paced environment.
• Passionate about technology, especially mobile devices, with a continuous desire to learn and grow.
Salary: $70,000 - $80,000 + Superannuation
Type: Full-time, 38 hours per week
Qualifications:
• Minimum 2 years of experience in ICT support, preferably in mobile device servicing.
• AQF Associate Degree, Advanced Diploma, or Diploma in Information a related field.
How to Apply: If you are enthusiastic about joining a leading team in mobile technology and feel you meet the criteria, please apply by submitting your resume and a cover letter outlining your qualifications and experience. We are excited to hear from innovative candidates ready to contribute to our company's success.
