SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
Join us on our journey to net zero and help us power change.
About the Role Base Location: Thatcham, Berkshire
Salary: £37,075 - £43,063 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time
A multi-functional role, intended to provide support to the site Facilities Manager in the delivery of day-to-day Facilities Management (FM) services. Working as part of a team and on their own initiative, the postholder will work to provide an excellent level of customer service for all SSE colleagues and visitors and assist in all aspects of delivering high-quality FM services.
The role will include (but not limited to) the following areas of FM activity, Front of House, reception including administration duties, audit processes, organising maintenance tasks, ensuring effective customer service, dealing with stakeholders, dispute/conflict resolution, management of contractors and other third-party service providers, production of FM related reports, assisting with desk/staff moves, car park management, administration and co-ordination of catering and hospitality services.
As part of the role, the post holder will be required to deputise for the Facilities Manager during periods of absence, holidays or when the Facilities Manager is unavailable to deal with issues directly.
The role will involve travel, with the post holder required to cover other sites to ensure the delivery of FM Services across the estate. A driving licence is essential.
Key Accountabilities:
- As an individual and as part of the FM Team, follow FM procedures ensuring that optimum customer service is provided to site occupants.
- Deliver to set targets and timescales ensuring statutory compliance, regulation and health, safety and environmental objectives are met as per the SHE/FM standards.
- Ensure that the programmed audit targets are delivered. Maintain a high-quality stakeholder experience. Deal positively with complaints/negative feedback, quickly resolving these in an effective manner.
- Ensure SSE SHE standards and policies are adhered to and that safe working practices are maintained whether in relation to activities being carried out by the FM team or external contractors.
- Carry out Site Safety and Contractor Audits, monitor SEARs and chase actions for sites. Promote and implement SSE's SHE culture and policy.
To be considered for this role, we would love you to have:
- IWFM level 3 minimum or equivalent experience.
- Working knowledge of various Microsoft packages including Excel, Word, PowerPoint, Outlook, Office 365, Teams etc; CAFM systems (Planon).
- Ability to identify, interrogate and resolve problems.
- Able to work using own initiative and with a large degree of independence.
- Driving Licence.
About our Business
At SSE, we own more than 500 property assets and several thousand land assets, which are located across the length and breadth of the UK and Ireland. Our Procurement & Commercial, Property and Facilities Management teams are responsible for helping the business procure services and materials in a timely and cost-effective way, and for ensuring SSE offers a safe, modern, fit-for-purpose property portfolio. We work right across the SSE Group, ensuring our businesses get the best possible service and value from our supplier network, as well as ensuring all service providers are compliant and continue to meet contractual obligations and business needs.
What's in it for you?
We offer an excellent package with 34 days of annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal-opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibility requirements or adjustments you may require throughout the recruitment and selection process, please contact Francesca on 01738 344763.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
