Job Responsibilities:
The candidate will be a technical RUN engineer for workstations support in ASIA. As such, the candidate will provide support and act as the engineer for all production support activities within the EUC (End User Computing) team in Singapore. The candidate is accountable for the overall health and stability of the technical environment within the scope. Effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects, and will have control over the scope of technical activities, develop best practices, share knowledge.
As an experienced professional for Workstation,
· Supports on all escalated incidents from L1
· Tasks and alert management
· Change management – Preparation of roadmaps, execution of RFC
· Is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
· Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
· Perform health checks as defined and take respective actions
· Responsible for service request, change, escalated incidents and other tasks
As a member of ISAP/ITS,
· Facilitates collaboration and spread of information from and to the team,
· Participates to the department’s activities including brainstorming, team building and other team or transversal actions,
· Fosters innovation mindset,
· Contributes to ISAP/ITS global branding and communication
· Focus on automation and optimum use of the team to improve efficiency
Job Requirements:
· Minimum Bachelor’s degree in any of these faculties: Computer Science/ Information Technology/ Programming & Systems Analysis/Science (Computer Studies)
· Minimum 3-10 years of experience supporting windows workstations, preferably in financial sector.
· Experience on technical solution troubleshoot workstations incidents
· In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
· Mind-set for innovation to improve end users experience.
· In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
· Ability to communicate in a highly professional manner with users, internal, and external partners
· Customer service oriented, able to work in a dynamic and fast paced environment
· Excellent communication, interpersonal and troubleshooting skills
· Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
· Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
· Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
· Leading projects related to the Desktop support in Asia.
· Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
· Flexibility in working hours & Weekend/on-call required during emergencies or major incidents.
Work Schedule
· Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, you may also be required to start work earlier or to extend working hours.
· May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.
Interested applicants please send your resume in MS Words format to joanna.tan@ambition.com.sg and attn it with subject Tan Joanna (R1104661)
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117
