Total 2 job vacancies by AWD online

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Discretionary Bonus + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from home.

PLEASE NOTE: This job is 100% Office Based

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”).


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Good Microsoft technical skills

• Excellent customer service skills

• Excellent English written and oral communication skills


DESIRABLE

• Previous experience working within an ITIL environment

• Experience working to SLA’s

• Experience working for a Managed Service Provider

• Windows Server experience

• Microsoft Azure

• Microsoft Active Directory

• DNS and DHCP

• Network troubleshooting skills


BENEFITS

• Annual Salary up to £32,000 per annum + discretionary bonus

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12314

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Insulation Technician / Technical Advisor with previous experience providing technical advice on insulation products or similar work within the insulation industry, or good knowledge and understanding of construction methods, excellent interpersonal and communications skills is required for a home-based role for a well-established industrial manufacturing company.


SALARY: Competitive + Benefits (see below)

LOCATION: Remote Working - The role will focus on the UK market and is home based, anywhere in the country, with occasional travel to visit customers sites throughout the UK

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for an Insulation Technician / Technical Advisor with previous experience providing technical advice on insulation products or similar work within the insulation industry, or good knowledge and understanding of construction methods, excellent interpersonal and communications skills.

Working as an Insulation Technician / Technical Advisor you will be working primarily in a small, tight knit UK sales team providing support to those sales colleagues as they strive to deliver a comprehensive service to customers in distribution, house builders, specifiers, installers and construction industries providing technical expertise to ensure the right product is sold for the application necessary.

As an Insulation Technician / Technical Advisor you will join a newly created UK insulation division working primarily with a well-respected brand with a strong presence in the market across Europe with 11 manufacturing sites, creating quality focused products in glass wool insulation and XPS insulation.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as an Insulation Technician / Technical Advisor will include:

• Support the companies UK customer base with technical expertise

• Deliver training to customers and end-users on product attributes and provide U-value calculations

• Respond to technical queries, resolving issues and complaints

• Provide support to sales colleagues to deliver a comprehensive service


CANDIDATE REQUIREMENTS

• Previous experience in a similar role in the insulation industry is desirable, However, consideration will be given to candidates who have full knowledge and understanding of construction methods in both domestic and commercial sectors

• Significant technical knowledge in insulation products

• Relevant qualification is desirable and a strong desire to learn about the company’s fascinating products and their applications

• A high level of interpersonal and communication skills to build long lasting relationships with customers and colleagues alike

• Candidates must be eligible to work in the UK


BENEFITS

• Cycle to work scheme
• Pension
• Life assurance
• EAP
• Discount shopping vouchers
• Occupational health screening
• Learning & development platform
• Access to professional development


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12135

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely / Home based. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk