Scheduler / Helpdesk Operator (Worthing)
Full-time
Others
Worthing, West Sussex, BN13 3NX, En...
8 months ago
SCHEDULER / HELP DESK OPERATOR Carbon60 are looking to hire a Scheduler / Helpdesk Operator to work for a national facilities man.....
SCHEDULER / HELP DESK OPERATOR
Carbon60 are looking to hire a Scheduler / Helpdesk Operator to work for a national facilities management company based in Worthing.
ROLE: Scheduler / Helpdesk Operator
SALARY: £28,500 per annum
JOB TYPE: ongoing
LOCATION: Worthing (BN13)
HOURS: full time, Monday to Friday, office based.
THE ROLE:
- Raising reactive work orders from emails and calls received from the client.
- Prioritising urgent jobs that are logged.
- Dispatching jobs to engineer's PDA or raising purchase order to subcontractor.
- Booking in reactive works with subcontractors and ensuring we have necessary paperwork.
- Chasing engineers and subcontractors to ensure work orders are completed within SLA.
- Running reports on CAFM systems.
- Managing daily jeopardy reports to avoid KPI deductions.
THE SUCCESSFUL CANDIDATE:
- Experience in managing a workload via CAFM system would be desirable.
- Proficient in all MS Office programmes.
- Have previous experience of working on a helpdesk/Call centre role in a facilities. management environment.
- Excellent communication, dealing with all levels of management, customers and suppliers both internal and external.
- Good communication and customer service skills.
Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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