Help Desk OperatorAbout our client:Since May 2011, our client has supported leading global enterprises by delivering top-notch outcomes for their clie.....
Help Desk Operator
About our client:
Since May 2011, our client has supported leading global enterprises by delivering top-notch outcomes for their clients, employees, and partners. They specialize in Network Solutions, including Consulting, Designing, Implementing, Training, and Support for Communication and CX Management Solutions. The team of over 500 skilled professionals serves numerous clients worldwide, including Fortune 100 and Fortune 500 companies. They partner with leading innovative organizations to provide end-to-end, reliable Communication & Network Solutions. As they grow, Kogan People Solutions are working with them as they seek a personable, patient and professional person to work in the ICT Help Desk. It's a full-time job, and ongoing.
Location: Our head office is in Port Melbourne but extended interstate travel to client sites may be required.
Key Responsibilities:
• Providing technical support and assistance to clients via phone, email, or on site as required.
• Troubleshooting and resolving network, communication, and CX management and as may be required, other technical issues.
• Escalating complex issues to higher-level support teams when necessary.
• Documenting and tracking incidents, solutions, and ongoing activities in a help desk management system.
• Ensuring timely and effective resolution of customer queries.
• Maintaining a high level of customer satisfaction through effective communication and follow-up.
Requirements:
• Relevant diploma (or better) in an appropriate field of study or agreed substitute
• Proven experience (at least 2 to 3 years or more) as a Help Desk Operator or in a similar technical support role.
• Strong knowledge of network and communication solutions.
• Excellent problem-solving and troubleshooting skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills.
• Familiarity with help desk management software.
• Relevant certifications in network or communication solutions are a plus.
• Unrestricted rights to work full time in Australia
Preferred:
• Experience in supporting Fortune 100 and Fortune 500 companies.
• Additional training or qualifications in CX management solutions.
Why Join our client?
• Competitive salary and benefits package.
• Supportive and collaborative work environment.
• Opportunities for professional development and career advancement.
• Be part of a dynamic team serving top-tier global clients
Applications
Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV.
Kogan People Solutions are grateful for all applications, but kindly note that they will only respond to shortlisted applicants.
Kogan People Solutions – recruitment excellence
