Job reference number 310850
Optimised Production Leader - Swansea Mail Centre
Salary starting at £45,043, 10% bonus potential, and 25 days annual leave and pension
Permanent, Full time
Swansea Mail Centre, Swansea Enterprise Park, SA1 1AA
About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures what they want.
About the role
Reporting to the Plant Manager, providing cover when required and flexibility across the 7 day a week operation, the Optimised Production Leader is responsible for leading the production control team in providing a robust production plan that supports the efficient running of the plant and daily achievement of the internal and external workplan, including the accuracy and integrity of workload and hours reporting and plant workplan design. You will also be responsible for:
- Supporting the Plant Manager in the achievement of all plant people, customer, financial, and productivity targets across the balanced scorecard.
- Providing plant ownership and leadership of the production control processes, including forecasting and analysis, resourcing, workplan, and more.
- Supporting the Plant Manager in the deployment of continuous improvement and change management activity.
- Supporting performance across all shifts and driving performance improvements.
- Identification of, engagement, and contact with key customers within plant catchment area to enable effective planning and operation.
- Production of the weekly production plan and communication to all key stakeholders.
- Identifying and monitoring high impact work areas for efficiency improvements through the loss opportunity model.
- Ensuring all seasonal plans are designed to meet our customer and efficiency targets.
- Ensuring deployment and effective use of all business-standard production control systems and tools.
- Overall plant responsibility for the integrity of all traffic and hours systems, databases, and tools.
- Compliance with all relevant legislation and business policies regarding resource management.
- Developing and leading on the business plan to achieve plant year-on-year cost reduction plan or workload absorption.
- Providing timely traffic and hours data to support the daily, weekly, and monthly review of performance in the plant.
- Ensuring hours and headcount system alignment.
- Ensuring the resourcing to workload approach is robust, maintaining the correct supply mix to clear the model week workload and deliver on the customer and efficiency targets.
About You
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and own excellent communication skills. We will be looking for possession and the ability to demonstrate the following skills in application and at assessment:
- Extensive knowledge of plant operations, automation, and of operational production control processes.
- Good understanding of MIST and Master Duty Set (MDS), or related systems, and production control toolsets.
- Good knowledge of HR processes and procedures and working knowledge Continuous Improvement.
- Strong leadership skills with ability to coach, develop and support others.
- Strong people skills, with ability to build effective relationships, communicate, influence, and persuade at all levels.
- Excellent analytical skills, highly numerate, with ability to evaluate performance, identify trends and implement improvements.
- Able to develop plans, assess risks and issues, and deploy to cost, quality and timescale parameters.
- Strong IT literacy, with ability to use standard business applications.
Desirably:
- Previous experience of plant operations and production control processes.
- The ability to convey specific knowledge, with a clear objective, maintaining the focus of the team.
- Successful deployment of change, being able to challenge traditional ways of working.
Extra Benefits
- Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service.
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer.
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay.
- Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*.
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
- Free & discounted RMG products - free keep safe & redirection, partner discounts.
- Free stamps at Christmas.
*Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Next Steps
Ready to apply? Then complete your application online and submit your CV. 
If your successful, the next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions and a short management scenario exercise – more details will be provided. We plan to hold assessments week commencing 10th June 2024.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Monday 3rd June 2024. Please note, this advert may close early if the appropriate number of applications has been reached.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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