Position: Call Centre Representative
Location: Wilmslow
Job Type: Full-Time
Salary: £13.19 per hour
Are you an experienced call centre professional looking for a new challenge? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer service? If so, we want to hear from you!
About Us:
My data protection company committed to providing top-tier service to our valued clients. Our call centre team plays a vital role in ensuring customer satisfaction by resolving queries, providing support, and building strong client relationships.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and timely manner.
- Resolve customer queries, issues, and complaints with accuracy and efficiency.
- Process orders, returns, and service requests according to company protocols.
- Maintain accurate records of customer interactions and follow-up actions in the CRM system.
- Achieve performance targets, including call handling metrics and customer satisfaction scores.
- Work collaboratively with team members and other departments to resolve complex cases.
Essential Requirements:
- Previous call centre experience is vital - Minimum of 1 years in a customer service or support role within a call centre environment.
- Excellent communication skills, both verbal and written.
- Ability to handle high call volumes while maintaining attention to detail.
- Strong problem-solving abilities and a solution-oriented mindset.
- Proficiency in CRM software and Microsoft Office applications.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A positive attitude and a commitment to delivering outstanding customer service.
Preferred Qualifications:
- Experience in call centre industry
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive, team-oriented environment.
- Flexible scheduling options.
If you have a proven track record of success in a call centre environment and are ready to take the next step in your career, we would love to hear from you!
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience as soon as possible
Note: Only candidates with previous call centre experience will be considered for this role.
