Total 72 Business Management / Project / Planning job vacancies in washington district of columbia

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma,
• Advanced/ Higher/ Graduate Diploma, Engineering/ Business Studies/ Administration/ Management, Secretarial, Finance/ Accountancy/ Banking/ Project Human Resource Management or equivalent.
• Required skill(s): able to communicate with all level of people, proficient in both written & spoken in english, Prompt with experience in interior fit out with of related field, MS Office.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Secretarial/Executive, Enginering background or equivalent.
• 1 Full-Time position(s) available.

General Scope:

The Project Secretary plays a pivotal role in overseeing and coordinating the administrative and documentation aspects of construction and consultancy projects. This position demands exceptional organizational skills, meticulous attention to detail, effective communication, and a fundamental understanding of contract law.

Qualifications and Skills:

Proven experience in project management and administration, with a fundamental understanding of contract law.

Strong organizational and communication skills.

Exceptional attention to detail and the ability to manage complex documentation.

Proficiency in project management software and Microsoft Office applications.

Knowledge of industry standards and processes in construction and consultancy.

Professional qualifications in mechanical engineering are preferred.

Previous experience in ISO auditing is a plus.

This job description outlines the critical responsibilities of the Project Secretary role for construction and consultancy projects. It underscores the importance of meticulous planning, adherence to contractual obligations, and effective communication, with a special focus on the essential skill of understanding contract law to ensure project success and compliance.

Perks & Benefits

• Personal leave
• Personal development opportunities

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Quality Assurance & Test Analyst of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Driving software quality and efficiency within our organization
• Designing test strategies, leading testing teams, and implementing best practices to enhance overall software quality.

What You'll Do:

Test Case Execution:  

• Execute test cases based on project requirements and test plans.  
• Follow pre-designed test cases or develop own cases to test various functionalities of the bank’s digital mobile platform and other solutions.  
• Conduct both manual and automated testing to validate software functionality.  
• Document test results and report defects to the development team. 
• Assist in setting up and maintaining testing environments and testing automation tools by administering configuration and troubleshooting tasks.  

Defect Tracking and Reporting:  

• Identify, document, and track software defects using issue tracking systems.  
• Provide detailed defect reports to assist developers in understanding and resolving issues. Communicate bugs clearly and concisely, providing detailed information for easy understanding and resolution.  
• Collaborate with the team to verify bug fixes and ensure the closure of reported issues. 

Regression and Performance Testing:  

• Conduct regression testing to ensure that new software changes do not adversely affect existing functionality, and performance testing to ensure the solution platform is able to withstand high workloads  
• Develop and maintain regression/performance test suites for different software applications.  

Test Documentation:  

• Create and maintain test documentation, including test cases, test scripts, and test data.  
• Contribute to the development and enhancement of test plans and test strategies.  
• Update test cases status, log testing efforts and maintain testing artefacts  

Collaboration:  

• Work closely with engineers, product managers, testing providers, system integrators and other stakeholders to understand project requirements. 
•  Analyze and clarify testing requirements with project managers, product team and engineers  
• Participate in team meetings to discuss testing progress, challenges, and potential improvements.  
• Communicate effectively with cross-functional teams to address quality concerns. 

 Automation Support:  

• Assist in the development and maintenance of automated test scripts. Collaborate with automation engineers to identify test cases suitable for automation.  
• Adherence to Quality Standards:  
• Ensure adherence to established quality standards and processes.  
• Contribute to the continuous improvement of testing processes and methodologies. 

What We're Seeking:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications.  
• Relevant certifications in software testing (e.g., ISTQB) are a plus. Minimum 3 years’ working experience in a software testing team, with some experience related to end-to-end testing for large scale and major technology projects. Experienced in test planning, test design, and test execution. 
•  Experienced in both manual and automated testing. Familiar with testing standards, tools, processes, and frameworks in Agile and/or Waterfall methodologies and with at least one programming languages (e.g., Java, JavaScript, Python, Ruby, Groovy) for test automation. 
•  A meticulous eye for detail and a commitment to high quality.  
• Excellent analytics and problem-solving skills Knowledge of version control systems and continuous integration tools.  
• Good communication skills to interact effectively with cross-functional teams and stakeholders.  
• Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. 
• Good domain knowledge of digital banking front-end or core banking applications. 
• Experience in managing testing on Digital platforms will be an added advantage.  
• Good cross-department communication and coordination skills, with an inquisitive mindset to ensure project implementation according to requirements in complex business and environmental situations. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

• Nearby public transport
• Smart casual dress code
• Medical insurance
• Open culture

Job Description:

• Execute end-to-end Treasury settlement workflows (validation, confirmation, releasing payment instructions):  
• Confirmation of deals against counterparties, including reviewing and matching of confirmations and resolution of trade discrepancies 
• Timely release of instructions for pre-matching and to ensure accurate trade settlement 
• Manual security and payment instructions preparation when required 
• Post trade functions and events such as fails management, corporate action events, and derivative trade reporting 
• Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues 
• Develop SOPs (including training materials) with key stakeholders 
• Participate in testing and support the implementation of the treasury system 
• Propose and process system enhancements to improve productivity and efficiency 
• Adhere to processing KPIs, SLAs and be compliant with internal controls and external regulations 
• Troubleshoot trade queries and resolve issues in an accurate and timely manner 
• Assist provide guidance, and/or on the job training to new team members 
• To keep up to date with Treasury Products 
• Assist and participate in Internal and External audit reviews. 

Requirements 

• >5 years in Treasury operations; strong knowledge across desks (FXMM, FI, Equities) will be an asset  
• Knowledge of RENTAS, SWIFT will be an advantage 
• Strong risk compliance mindset 
• Strong analytical, communication, and process development skills 
• Ability to multi-task, prioritize and manage time effectively 
• Excellent verbal and written communication skills in English 
• Good working knowledge of MS Office (Excel, Word) 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, medical leave, birthday leave

Responsibilities :

• Responsible for overall project management including but not limited not to planning, coordination, implementation, execution and successful completion of project.

• Manage day-to-day operational aspects of multiple projects and exercise a high level of independent judgment in the conduct of business responsibility with minimal supervision.

• Responsible for handover of properties to purchasers satisfactorily and post completion matters.

• Liaison with the relevant authorities to obtain approvals timely.

• Conduct design reviews, closely monitor and coordinate with consultants on their deliverables. Resolve all technical issues.

• Manage all aspects of the contract and construction progress.

• Manage activities of site personnel to ensure project delivered on schedule and within quality and budget expectation.

• Review of legal documentations such as SPA, DMC, etc. and resolve relevant legal matters.

• Collaborate with multidisciplinary team including Architects, Interior Designer, Consultants, Specialists, Contractors, Sub-Contractors, and other professionals to ensure seamless execution

• Provide regular reports and feedbacks to the management timely

Requirements :

• Degree in Project Management, Civil Engineering, Construction Management or equivalent.

• At least 15 years of working experience in property development industry / related fields

• Excellent knowledge of relevant Acts and authority guidelines governing property development.

• Completed the construction of a high-rise building project from beginning till the end

• High level of initiative, hands-on and able to work independently

• Good networking and communication skills with ability to interact with people at all levels.

• Able to work under high challenging environment independently.

• Good leadership and meticulous in driving high standards of work.

• Strong command in languages.

• Direct reporting to HOD and MD

Interested candidates, please email to hr@orando.com.my

(only short-listed candidates will be notified)

Are you passionate about safeguarding sensitive data and ensuring regulatory compliance? We are seeking a dynamic Data Protection Lead to join our Data, Technology & Cyber Risk function and pioneer the Data Protection program across YTL Digital Bank.

Job Description:

The Data Protection Lead will assist the Chief Information Security Officer to establish and maintain robust governance and oversight over data protection. In this role, you will play a pivotal role in shaping the way we handle, govern, and enhance our data assets, and comply with data protection laws and regulations.

Primary Responsibilities:

• Assist with the development, review, update and/or implementation of data protection-related framework, policy, guideline and/or initiative(s) to facilitate effective risk management and governance over data risk and data protection.
• Review and assess the extent of compliance with internal policies, guidelines, data protection laws and regulatory requirements.
• Conduct Privacy Impact Assessments (PIAs) to ensure that Personally Identifiable Information (PII) is appropriately protected, and recommend mitigation actions to address vulnerabilities, if any.
• Advise Business Units and Functional Units to embed data privacy considerations and/or control measures into the design and implementation of new products, services and processes.
• Provide advisory, guidance and challenge to Business Units and Functional Units in their management of data risks to achieve their business objectives and within the organization’s risk appetite.
• Investigate and report on incidents of data breaches or non-compliance, as required.
• Assist with the development and/or review of incident response procedures to address data breach incidents, including notification to internal stakeholders and relevant authorities, as required.
• Work with Senior Management and stakeholders to ensure that the organization has and maintains appropriate data privacy and confidentiality documentation.
• Work with Senior Management and stakeholders to ensure awareness of best practices relating to data privacy and data security, fostering data risk awareness and security-conscious culture.
• Coordinate with the Cyber Security and Technology teams to ensure alignment between cyber security and data privacy practices.
• Establish relevant Key Risk Indicators (KRIs) and metrics to monitor and measure data risk exposures.
• Prepare and present data risk reports to Senior Management and relevant committees, highlighting key findings, recommendations, trends and/or non-compliance with applicable data protection regulations.
• Respond to enquiries and audits (i.e. internal, external, regulatory and relevant authorities) pertaining to data protection.
• Provide regulatory compliance support, guidance and advice to Business Units and Functional Units regarding regulatory changes and updates, where relevant and required.
• Stay abreast of emerging technology trends, data protection laws, and regulatory developments to proactively address potential risks, and assist the Senior Management (and/or Board) understand potential concerns or risks that might impact the organization.

Qualifications:

• Bachelor’s degree in law, Information Technology, Data Science or a related field.
• Minimum of 12 years’ experience in any of these disciplines: data protection, information security, risk management or compliance in related areas.
• Professional certification such as CDPSE, CISSP, CISA, CISM or CRISC would be advantageous.
• Sound knowledge in regulatory requirements around technology risk (e.g. BNM’s Risk Management in Technology, Guidelines on Data Management and MIS Framework) and data protection laws (e.g. PDPA).
• Knowledge of data management principles and concepts would be desirable.
• Possess strong verbal and written communication skills, and capable of engaging senior stakeholders.
• Clear analytical thought process and good understanding of emerging technological developments and risk management frameworks.
• Ability to work independently and manage multiple projects.
• Detail-oriented with a strong sense of ethics and integrity.

Perks & Benefits

• Allowance (transportation, parking etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, Birthday leave

工作角色：

• 透過多種管道和媒體場所回答詢問，同時保持卓越的客戶服務。

• 透過提供最適合客戶需求並確保訂單完成的升級和/或追加銷售解決方案，幫助潛在客戶客製化和配置電腦系統銷售。

• 在整個訂單和售後服務流程中保持後續和積極的客戶關係。

• 解決問題－及時發現並解決問題；熟練地收集和分析資訊；開發替代解決方案；在小組解決問題的情況下效果很好。

• 技術技能－評估自己的優勢和劣勢；尋求培訓和發展機會；努力不斷累積知識和技能；與他人分享專業知識。

• 顧客服務－管理困難或情緒化的顧客狀況；及時回應客戶需求；徵求客戶回饋以改善服務；回應服務和幫助請求；履行承諾。

職位要求：

• 友善、說話活躍且外向的人。

• 良好的溝通能力。

• 熟練的打字技巧

• 能夠用英語和馬來語溝通。

• 責任－自我負責；投資自己的教育、發展和個人動力，並嚴格遵守績效標準。

• 在壓力下表現出色

• 歡迎應屆畢業生！

津貼和福利

• 事假
• 個人發展機會

Responsibilities :

• Responsible for overall project management including but not limited not to planning, coordination, implementation, execution and successful completion of project.

• Manage day-to-day operational aspects of multiple projects and exercise a high level of independent judgment in the conduct of business responsibility with minimal supervision.

• Responsible for handover of properties to purchasers satisfactorily and post completion matters.

• Liaison with the relevant authorities to obtain approvals timely.

• Conduct design reviews, closely monitor and coordinate with consultants on their deliverables. Resolve all technical issues.

• Manage all aspects of the contract and construction progress.

• Manage activities of site personnel to ensure project delivered on schedule and within quality and budget expectation.

• Review of legal documentations such as SPA, DMC, etc. and resolve relevant legal matters.

• Collaborate with multidisciplinary team including Architects, Interior Designer, Consultants, Specialists, Contractors, Sub-Contractors, and other professionals to ensure seamless execution

• Provide regular reports and feedbacks to the management timely

Requirements :

• Degree in Project Management, Civil Engineering, Construction Management or equivalent.

• At least 15 years of working experience in property development industry / related fields

• Excellent knowledge of relevant Acts and authority guidelines governing property development.

• Completed the construction of a high-rise building project from beginning till the end

• High level of initiative, hands-on and able to work independently

• Good networking and communication skills with ability to interact with people at all levels.

• Able to work under high challenging environment independently.

• Good leadership and meticulous in driving high standards of work.

• Strong command in languages.

• Direct reporting to HOD and MD

Interested candidates, please email to hr@orando.com.my

(only short-listed candidates will be notified)

Are you passionate about offensive security, enjoy breaking down walls with an array of tools and techniques, and continuously learning about the offensive security world? We are seeking a dynamic Cyber & Offensive Security Risk Lead to join our Data, Technology & Cyber Risk function.

Job Description:

The Cyber & Offensive Security Risk Lead will assist the Chief Information Security Officer to establish and maintain robust governance and oversight over the effectiveness of cyber risk management to ensure that the Bank’s technology and information assets are adequately protected.

Primary Responsibilities:

• Assist with the development, review, update and/or roll-out of cyber risk-related framework, policy, and initiatives to facilitate effective risk management and governance over cyber risk management.
• Review and assess the extent of compliance with internal policies, procedures, standards and regulatory requirements.
• Provide advisory, guidance and challenge to Business Units and Functional Units in their management of cyber risks to achieve their business objectives and within the Bank’s risk appetite.
• Conduct independent assessments on the adequacy and effectiveness of control measures implemented by the 1st Line of Defense (FLOD), and recommend mitigation actions to address vulnerabilities, if any.
• Lead Red Team (offensive cyber) activities to proactively simulate real-world cyber-attacks on the Bank’s security controls to identify and exploit security weaknesses and vulnerabilities.
• Provide recommendations and remediation strategies to address security vulnerabilities identified during offensive cyber activities.
• Establish relevant Key Risk Indicators (KRIs) and metrics to monitor and measure cyber risk exposures.
• Prepare and present cyber risk reports to Senior Management and relevant committees, highlighting key findings, trends and/or recommendations.
• Respond to enquiries and audits (i.e. internal, external and regulatory) pertaining to cyber risks.
• Where required, collaborate with the Bank’s cyber incident response team to provide advice and/or support during security incidents and cyber-attacks.
• Conduct cyber risk awareness training across the Bank, fostering cyber risk awareness and a security-conscious culture.
• Stay abreast of emerging cyber threats, vulnerabilities, attack techniques, and regulatory developments to proactively address potential cyber risks, and assist the Management (and/or Board) understand potential concerns or risks that might impact the Bank.

Qualifications:

• Bachelor’s degree in computer science, Information Security or a related field.
• Minimum of 15 years’ experience in any of these disciplines: offensive security, information security, risk management or compliance in related areas.
• Professional certification such as CISSP, CCSP, CGRC, CISM, CISA, CRISC, CompTIA PenTest+, Offensive Security (e.g. OSCP, OSCE, OSWE & OSWP), SANS (e.g. GXPN, GWAPT, GPEN & GMOB), Zero-Point Security and/or CREST would be advantageous.
• Sound knowledge in regulatory requirements around technology risk and cyber resilience.
• Knowledge of network protocols, operating systems, application security and cloud security.
• Possess strong verbal and written communication skills, and capable of engaging senior stakeholders.
• Clear analytical thought process and good understanding of emerging technological developments and risk management frameworks.

Perks & Benefits

• Allowance (transportation, parking etc.)
• Nearby public transport
• Smart casual dress code
• Medical insurance
• Annual leave, Birthday Leave etc

Are you ready to take your career to new heights and play a pivotal role in safeguarding our organization's technological landscape? 

We're on the lookout for a dynamic individual to join our team and assist in implementing cutting-edge Technology Risk Management (TRM) initiatives. 

As a member of our esteemed team, you'll embark on an exciting journey where every day brings new challenges and opportunities for growth. 

Here's what you'll be doing: 

• TRM Implementation: Play a key role in implementing the Bank's TRM policies, guidelines, and methodologies, ensuring our technology landscape remains secure and resilient. 
• Risk Oversight: Support senior management in risk oversight and governance through the development and presentation of comprehensive risk profiles, dashboards, and Key Risk Indicators (KRIs). 
• Conduct Risk Assessments: Dive deep into technology risk assessments, identifying deviations from TRM policies and facilitating the review and approval process for risk acceptance. 
• Stay Ahead of the Curve: Keep a pulse on emerging technologies and industry trends, conducting gap analyses to ensure compliance with new regulations and standards. 
• Incident Response: Play an advisory role to our incident response teams that handle IT and cybersecurity incidents with precision and efficiency, while ensuring compliance with regulatory requirements. 
• Coordinate Audits: Facilitate internal and external audit assignments, ensuring alignment with established policies and processes. 
• Risk Aware Culture: Assist in the promotion of a healthy and robust risk awareness culture around the management of technology risks.

Here's what you'll need to succeed: 

• Educational Background: Bachelor's degree in IT, computing, Information Systems, or related domains. 
• Experience: 7+ years in information security, risk management, audit, or compliance in technology areas. 
• Knowledge: Sound understanding of technology risk regulatory requirements and industry standards such as ITIL, SANS, NIST, PCI-DSS and ISO 27001/2. 
• Communication Skills: Strong oral and written communication skills, with the ability to engage senior stakeholders effectively. 
• Analytical Thinking: Clear analytical thought process and a good understanding of emerging technologies and risk management frameworks. 
• Certifications: Professional certifications such as CISSP/CISA/CISM/CRISC would be advantageous. 

If you're ready to make an impact and be part of a dynamic team driving technological excellence, then we want to hear from you! Join us and let's shape the future of technology risk management together. Apply now and let your career soar to new heights! 

Perks & Benefits

• Allowance (transportation, parking etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, Birthday leave etc

Responsibilities:

• Identify potential business opportunities for Company.
• Develop and fomulate effective selling strategies and marketing plans.
• Set up, co-ordinate and follow up with potential customers on project leads.
• Promote, market and sell Company's range of products to clients, consult and designers etc.
• Develop, nurture and maintain good business relationship with all business associates.

Requirements:

• 26-35 years old.
• Candidate must possess at least Diploma/Degree in Business or Marketing with at least 3 years of working experience in Sales & Marketing.
• A high level of commitment, initiative and leadership.
• Good interpersonal skills and able to engage in different level of organization.
• Strong communication skill, both oral & written in English, Malay & Mandarin.
• Knowledge in Excel, Word etc an added advantage.
• Possess own transport.

Salary:

• An attractive remuneration package inclusive of commission and incentive bonus will be offered to the selected candidates.
• Basic salary RM3,800.00 and above depending on working experience.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

職位描述

• 協助專案經理/施工經理處理專案現場工程進度和交付。
• 就所有現場事宜與客戶代表聯絡並提供適當的文件。
• 與主承包商/分包商/顧問協調產品交付和安裝工程。
• 與供應商/分包商聯絡，提交材料和產品的批准和採購。
• 交叉檢查並提交團隊活頁夾中提交資料、施工圖和施工圖所需的所有文件。
• 審查顧問文件是否有差異。
• 就工地工程事宜發出信函。
• 如果需要，參加現場會議。
• 負責監控專案現場的日常流程和進度。
• 對運抵工程現場的採購資料進行檢查。
• 識別並記錄生產或現場工作期間的品質控制問題。
• 負責確定品質問題的原因並採取糾正措施。
• 所有網站管理工作
• 其他需要時應履行的職責

最低教育程度和經驗

• 建築/建築研究高級文憑/證書或同等學歷
• 3 – 5年建築領域工作經驗
• 有效的雙語能力，具有良好的口語和寫作能力
• 熟練MS Office應用程式
• 擁有CIDB資質。
• 獨立、積極主動、技術能力強、具備團隊合作精神，具備良好的人際溝通與溝通能力。
• 具有團隊合作精神、解決問題的能力並且能夠獨立工作。
• 能夠說、讀、寫英語、華語、馬來語。 （以便與英語和普通話官員/供應商聯絡）

所需技能和知識

• 熟練使用 Microsoft Excel、Words、Autocad 等。
• 分析解決問題能力強，工作細緻。
• 擁有擔任專案協調員的豐富經驗，最好是在 ID 承包商行業。
• 良好的施工活動流程知識。
• 能夠很好地團隊合作和獨立工作，同時管理多個專案。
• 成為團隊合作者，積極主動且有系統地對待你的方法
• 具有 ID 和外牆工程知識的候選人將優先

Job Description

• Assist the Project Manager / Construction Manager on the project site works progress and delivery.
• Liaise with client's representatives with regards to all site matters with proper documentation.
• Coordinate with the main contractor / subcontractors / consultant with the delivery of products and installation works.
• Liaise with suppliers/subcontractors on submission for approval and procurement of materials and products.
• To crosscheck and submit all documents required for materials submission, shop drawings, and as build drawing submission in team binder.
• Review of consultant’s documents for discrepancies.
• To issue correspondence letter regarding for the site works matters.
• Attend site meeting if required.
• Responsible for monitoring the daily process and progress at the project site.
• Carry out inspection of purchased materials delivered to the project site.
• Identify and records quality control problems during production or site work.
• Responsible for determining the cause of the quality problem and initiate corrective action.
• All site administration works
• Other duties to be performed as and when required  

Minimum Education & Experience

• Higher Diploma / Certificate in Building / Architecture Studies or equivalent
• 3 – 5 years working experience in construction field
• Effectively bilingual with good verbal and writing skills
• Proficiency in MS Office application
• Possess CIDB qualification.
• Independent, proactive, technically competent and team player with good interpersonal and communication skills.
• Possess teamwork spirit, problem solving skills and able to work independently.
• Able to speak, read and write in English, Mandarin, Bahasa Malaysia. (in order to liaise with the English & Mandarin speaking officer / vendors)

Skills & Knowledge Required

• Well verse with the use of Microsoft Excel, Words, Autocad, etc.
• Strong analytical and problem solving skills and meticulous.
• Proven experience working as a Project Coordinator, preferably in the ID contractor industry.
• Good knowledge in construction activities processes.
• Ability to work well in a team and independently, managing multiple projects simultaneously.
• Be a team player, proactive and systematic in your approach
• Candidate with ID and facade works knowledge will be an advantage

Job Summary

The Distribution Planning Supervisor will be responsible for managing and coordinating the activities of the distribution planning team, which includes Demand & Supply Planners and Shipping Officers. The role involves overseeing inventory control, demand forecasting, material planning, and the coordination of inbound and outbound shipments. The supervisor will ensure that all processes are accurately and timely executed, compliance with customs regulations is maintained, and continuous improvements in logistics operations are achieved.

Key Responsibilities

• • Team Leadership: Supervise and manage the activities of the Demand & Supply Planning team and the Shipping team, ensuring efficient and effective operations.
  • Team Development: Take the responsibility to develop skills and confidence of each team member as well as their ability to work independently, through regular and effective individual meetings, team meetings and daily coaching.
  • Demand Planning: Oversee the updating and maintenance of demand forecasts in the SAP system by collaborating with Blum subsidiaries and analyzing historical data.
  • Inventory Control: Monitor and adjust inventory levels to prevent overstocking or stockouts, ensuring optimal inventory turnover.
  • Supply Planning: Manage material requests from Blum production sites and suppliers based on forecasted demand.
  • Customs & Declaration Process:
  • Oversee the activities of a team of shipping officers. Ensuring that documentation for importing and exporting goods are accurately prepared and comply with Malaysian and international trade regulations.
  • Inbound and Outbound Coordination: Oversee the timely and accurate receipt of inbound shipments and coordinate outbound shipments to Blum subsidiaries and customers.
  • Data Management: Maintain accurate master data in the SAP system to support effective planning and decision-making.
  • Reporting: Generate and present regular reports on inventory status, forecast accuracy, and supply chain performance to senior management.
  • Continuous Improvement: Continuously assess and improve planning and shipping processes to enhance efficiency and service quality.
  • Problem Solving: Address and resolve any issues related to import/export processes promptly to avoid delays.

Requirement:

• • Bachelor's degree in Supply Chain Management, Business Administration, International Business, or related field.
  • Proven experience in managing supply chain functions, including demand planning, inventory control, and shipping operations.
  • Strong proficiency with SAP or similar ERP systems, specifically in inventory and production planning and import/export modules.
  • Extensive knowledge of Malaysian customs regulations, international trade laws, and transshipment processes.
  • Excellent leadership and team management skills.
  • Exceptional organizational and analytical skills.
  • Strong communication skills and proficiency in English and Malay.

Additional Information :

We hope to welcome new team members on board by February 25, 2025.

Perks & Benefits

• Commission and bonus
• Medical insurance

We are seeking a skilled professional with a background in markets, front office control, Business Analyst, to join our dynamic team. The ideal candidate will have a strong understanding of front-to-back trade flows and possess the ability to analytically challenge processes and decisions.

Key Responsibilities:

• Analyse and document business requirements related to front-to-back trade lifecycles.
• Collaborate with cross-functional teams to drive improvements in our internal regulatory framework, focusing on risk management.
• Utilise your knowledge of various asset classes, with a preference for equities, to enhance operational effectiveness.
• Work independently to conduct in-depth analysis and provide actionable insights.
• Participate in discussions surrounding technology enhancements related to ERD (Entity Relationship Diagrams) and other tech-driven initiatives.

Qualifications:

• Experience in markets or product control, specifically within front office functions.
• Strong analytical and critical thinking skills with the ability to challenge existing processes and frameworks.
• Familiarity with business requirement documentation and the trade lifecycle.
• Knowledge of asset classes, particularly equities, understanding of risk management regulations is a plus.
• Open to candidates who may have been out of work for a year, provided there are justifiable reasons for the gap.
• Strong technical aptitude and comfort with ERD and related technologies.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.