Total 16 Business Management / Project / Planning job vacancies in NR1 1BD

Opticians vacancies and Dispensing Optician Manager jobs based in Rochford, Essex. Zest Optical recruitment are working with an independent Opticians in Rochford to hire a full time Dispensing Optician Manager.

A successful independent Opticians based in Rochford, Essex are looking for a full time Dispensing Optician Manager to lead the team.

Dispensing Optician Manager - Role

• Community based independent
• Village feel location
• Mixed patient base
• Range of frames to suit every budget
• Rodenstock lenses
• Focus on quality and customer service
• Leading a team of 2-3 people
• Stock management
• Complex dispensing
• Problem solving
• Input into business decisions - stock selection for example
• Support and development opportunities
• Full time to include Saturdays (1 in 4 off)
• Typical working hours from 9am to 5.30pm (5pm on a Sat)
• Basic salary between £30,000 to £38,000 depending on experience
• Bonus scheme - 8%
• Free parking close by

Dispensing Optician Manager - Requirements

• Fully qualified Dispensing Optician registered with the GOC
• Leadership or supervisory experience ideally but will also also consider someone taking the first step into management
• Looking for a career not just a job
• Passionate about eyewear
• Exceptional customer service skills
• Team player
• Attention to detail

To avoid missing out on this amazing opportunity please send a copy of your CV or call 01142381726 for more information.

BUSINESS DEVELOPMENT / GENERAL MANAGER OPPORTUNITY WITH A PROGRESSIVE NORFOLK BASED COMPANY SEEKING A HIGHLY SKILLED AMBITIOUS INDIVIDUAL.

My clients business is now ready for the next phase of growth and are therefore recruiting to expand their team to deliver this growth.

As Business Development / General Manager, you will be a key, senior, member of the team offering Commercial Window Cleaning Solutions to it's Norfolk Client base.

We are looking for someone who can identify and close new opportunities from day one.

This is an exciting opportunity for someone who has maybe dreamt or running their own cleaning business, with both Management and Business Development experience. This is for a hungry go getter who is confident in their ability to not only manage the team but also win new business.

We are looking for someone with a strong B2B background with a demonstrable track record of success selling to business customers.

The role will be office based in Norfolk with regular travel.

Actively sourcing leads, arranging site visits and meetings to discuss business proposals

Strong negotiation skills to deal with pricing

We are seeking a consistent over achiever of targets and someone who is very self-motivated.

You will have excellent customer service and organisational skills along with the ability to work well under pressure

A full clean driving license is essential to this role

On Offer is a Competitive Basic salary PLUS SHARES IN THE COMPANY TO THE RIGHT CANDIDATE

To find out more about this exciting opportunity please call Danny Moloney on 01603 764044 or e mail dmoloney@cpl.uk.com

Business Development Executive
Telford office based
Monday- Friday - 08:30 17:00
Up to £30,000 basic plus uncapped commission and benefits

If you would like to work for a highly accredited business who work with some of the country's highest profile sporting venues and government buildings in the UK, this is the Sales role for you! Growth and expansion plans mean they need a motivated and driven individual who is not afraid of cold calling to get results.

Job role / duties

•Identify new business using both CRM and web in order to make sales calls for company services
•Use Social Networking to build relationships with potential customers
•Produce and send out professional service contract quotations
•Make follow up all calls to forward the process from quotes
•Set up new customer accounts and service contract on the CRM
•Attend client meetings in order to further sales process
•Represent the business at exhibitions and events
•Complete tenders as requested and follow up through diary system
•Ensure exemplary Customer Service

To be considered for this role you MUST:

•Be a confident and proven sales achiever
•Possess accuracy & attention to detail
•Be capable of effective time management and working autonomously
•Have the confidence to build and maintain a healthy sales pipeline
•Possess exceptional verbal and written communication skills
•Have a strong work ethic and positive attitude
•Be driven & ambitious

To apply for this exciting position please call Jayne Vaughan on 01952 260627 or apply on line. If you have not received feedback in 14 days please deem your application as unsuccessful

Your new company
You will be working for a regional contractor with an excellent reputation who has national projects with major retailers across the UK.
Your new role
As the Project Manager on their commercial retail projects, you will be responsible for:

• Plan, coordinate, and supervise construction projects from start to finish.
• Ensure projects are completed on time, within budget, and to the highest quality standards.
• Manage project teams, including subcontractors and suppliers.
• Develop and maintain project schedules and budgets.
• Conduct regular site inspections and ensure compliance with safety regulations.
• Liaise with clients, architects, engineers, and other stakeholders.
• Prepare and present project reports and updates to senior management.
• Resolve any issues or conflicts that arise during the construction process.

You will be largely site based on projects located across the UK. When you are not working on a live project you will need to be office based from one of their East Anglia office locations.

What you'll need to succeed

• Minimum of 5 years of experience in construction project management.
• Strong knowledge of construction methods, materials, and regulations.
• Excellent leadership, communication, and organisational skills.
• Proficiency in project management software and tools.
• Ability to work under pressure and meet tight deadlines.
• Valid driving licence.

What you'll get in return

• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• The chance to work on exciting and challenging projects.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tiffany now on 01603 625754.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Planner

Do you have experience as a Planner? Have you worked in the waste water industry? If so then read on to learn more!

Role: Planner

Location: Norwich

Pay Rate: Refer to Randstad

Contract: Freelance

Start/End Date: ASAP- 6 Months +

Randstad Contact: Lewis Weir

Responsibilities:

• Lead the planning to deliver an NEC Option C contract to build a reinforced concrete frame building.
• Produce programmes for acceptance, impact programmes, weekly lookaheads, project controls dashboards, reports, and programme narratives.
• Analyse project metrics, in particular rates of work to ensure key programme dates can be tracked with accuracy and displayed in project dashboards.
• Support the commercial team to produce accurate forecasts to the end of the project based on labour resource and materials forecasting.
• Take ownership and contribute to planning, programme and risk from tender through to project completion.

Requirements:

• P6.
• Experience within Waste water + recycling water.
• Relevant Qualifications.
• Communication skills.

If this role is something you'd be interested in doing then get in contact using the contact details below!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Project Management Responsible for the operational delivery of assigned analytical products. Contribute to performance management, identifying areas for improvement, identifying resolutions to any issues that may arise during product development. Provide co-ordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested. Working collaboratively with testing to ensure all reporting solutions are built to a high standard and create system documentation and user manuals. To provide relevant and timely specialist complex advice and guidance to support projects where cooperation will be required and there may be significant barriers to understanding. Identify and support customers understanding of analytics products and maintain an appropriately prioritised backlog for implementation. Work closely with the product owner/management, senior management and the wider Data team on analytical product development. Work with members of the Team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions, taking the lead where appropriate. Management of a risk and issues tracking mechanism and its proactive resolution and escalation process. Financial and Physical Resources The post holder will be required to contribute to the evaluation of the cost of delivering analytical products To provide oversight and monitoring of all aspects of delegated team budgets. Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective. Evaluation of projects/functions with identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis. Staff Management To provide effective leadership, training, support, generate enthusiasm and motivation in the team members to ensure that they are appropriately empowered to carry out the responsibilities of their role. Supervise staff, undertaking appraisals, recruitment including progressing any disciplinary or capability issues, as necessary. Information Management Develop, score and define backlog items that guide the team in analytical product enhancement or development. Solve service-related problems, provide assurance, and make decisions to ensure business deliverable commitments. Ensure the team have the information they need to support delivery of analytics solutions. To feed into future planning of analytics solutions for customers to ensure that developments are not considered without due considerations taking place. Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes. Ensure timely and accurate information analysis and reporting to management on agreed areas of work. Research and Development To interact with customers, data services and information analysts to ensure products are properly implemented. To evaluate new products and technologies and consider their usage as solutions within the work program. To read and understand complex material so that these can be further developed into specifications for information analysts. Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Increase an understanding of Agile practices, Lean, new technologies opportunities and other new trends. Planning and Organisation To develop analytics specifications with customers that lead to the development of new analytical product or enhance existing products. Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments where necessary. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes. Contribute to short, medium and long-term business plans, achieving quality outcomes. To work autonomously, guided by national policy regulations or guidance to advise customers on the interpretation and impact of policies and initiatives. Policy and Service Development To continually strive to improve the effectiveness, performance, ease of access and understanding of existing analytics products, incorporating a mix of leading edge and legacy product. Develop policies and procedures in the Team with an impact on the wider organisation, as required.

Benefits included with this role are:- NHS pensiona comprehensive in house & external training programmescareer progressionstarting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)staff physio serviceNHS discounts and many more. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. NSFT is committed to lifelong learning and continuous professional development (CPD) for its entire staff. There are a variety of definitions of CPD across the professions but it is usually taken to mean learning activities which update existing skills.

Job Title: Business Support Manager
Job Type: Permanent, Full time 40 Hours per Week
Location: Norwich, Norfolk surrounding areas

hours of work: Full time 40 Hours per Week
Start Date: Immediately
Salary: Up to £45,000 per year + Benefits

We are recruiting on behalf of our client within the Care Industry for a Business Support Manger, the role will require the candidate to work between sites and the office therefore must be a driver. The ideal candidate will have extensive knowledge within the health & social care sector including CQC compliance, line management and strong business acumen. The successful candidate will deliver high-level support to the Board and Registered Managers working closely with the homes.

ROLES AND RESPONSIBLITIES

• Ensure high levels of care within the homes, as evidenced by internal and external inspection outcomes
• Managing internal audits, service standards, compliance and delivering agreed KPI’s
• Oversee day to day operations management of the care homes monitoring recruitment processes and turnovers
• To stay current and updated with CQC regulations, update home managers and conduct regular CQC key line audits
• Conduct monthly audits and site visits to each home
• Ensure care homes are safe and best practices are embedded and adhered to
• Ensure all services are compliant with all internal and external policies and procedures
• Work closely with other departments and MDT’s
• Act as the Information Commissioners Office Lead for the group, ensuring communication and all training for staff

REQUIREMENTS FOR THE ROLE

• Clear and enhanced DBS
• Understand IT service requirements for Care Homes maintaining and training relevant staff in correct use, including GDPR
• Possess overall knowledge of profit & loss
• Knowledge of business management including financial reporting and payroll reports
• Understanding policy, planning and strategy
• Ability to develop, implement and review policies and procedures
• Ability to oversee budgeting, reporting and auditing
• Understanding of regulatory documents
• Drive a culture of excellence and keep team members engaged
• Ability to develop and maintain affective working relationships
• Passion to deliver outstanding care in an rewarding and sometimes emotionally challenging environments

IN RETURN OUR CLIENT CAN OFFER

• 5 weeks holiday + 1 additional day per full year employed (max 7 weeks)
• Staff Pension
• Profitability/commerciality bonus (per site) £2.5k
• CQC Ratings Target (per site) £1.5k overall good £3k overall outstanding
• New service opening/commissioned (per service) £2.5k
• Private medical insurance

Please call our Healthcare team on 01603 519254

#INDHC22

Job Description

The role of the Business Development Manager will be to prospect for new clients by networking, cold calling, advertising, or other means of generating interest. They must then plan persuasive approaches and pitches that will convince potential clients to do business with the company.

They must develop a rapport with new clients and provide support that will continually improve the relationship. You will work with senior level management, marketing, and sales staff.

You may manage the activities of others responsible for developing business for the company. Your responsibility will be to develop the pipeline of new business coming into the company. This will require a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors. Your annual sales target will be 1m and your pipeline will be reviewed every month.

Your main duties can be summarized as follows:

New Business Development

• Prospect for potential new clients and turn this into increased business.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Must have knowledge of bid writing and working with Bid teams.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

Business Development Planning

• Attend industry events/exhibitions and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to business development.
• Identify opportunities for campaigns, services that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Management and Research

• Submit weekly progress reports and ensure data is accurate.
• Weekly sales meetings and produce data and results of new business conversion
• Ensure that data is accurately entered and managed within the company’s CRM system.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with bid writers to ensure bids are made (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Customer intelligence feeding
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will be continual to enhance the company’s performance.

Other Skills and Qualifications

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office

TE1

Your new company
Hays are working with an established company in Bedfordshire who have a great opportunity for a Management Accountant/Finance Business Partner to join the team. This role would suit an active studier PQ/ Finalist, or newly Qualified Management Accountant.

Your new role
This role is situated with a growing finance team. The main duties of the role is to analyse and prepare management information, prepare all reporting and yearly /month end reporting and budget setting. A proactive role which can offer progression.
What you'll need to succeed
The ideal candidate for the role will have experience in management accounts, month end and year reporting and financial processes. You will have excellent finance skills including intermediate/advanced Excel to pivot table level. This role would suit someone who is either part-qualified, finalist or newly qualified.


The client can offer the following
Competitive Salary + Study support
37 Hours per week Monday to Friday
Hybrid working
Role will be subject to a DBS check

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Care Planner
Location: Norwich
Salary: £23,100pa
Duration: This is a 9-12 month FTC position to cover maternity leave
Hours: Full time hours, Monday to Friday - 9am to 5pm with flexibility (plus on-call expectations)

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Norwich team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

• Member utilisation targets are achieved
• Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
• Identifying business growth opportunities
• Forming strong relationships with the Carers
• Business KPI's met

Responsibilities:

• Member utilisation targets are met
• To assess branch performance against weekly and monthly targets
• Identify trends to predict future requirements
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Ensure all members receive comprehensive schedule information
• Identify absence trends and concerns
• Drive improved satisfaction levels and rates
• Maintaining great relationships with existing clients and carers
• Maintain effective relationships with Branch Manager in resolving schedule conflicts
• Identify new business opportunities
• Ensure the effective placement of staff to meet client needs
• Prepare ad hoc reports as and when required
• On call duties as arranged locally
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications we're looking for:

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• An eye for detail is essential as is knowledge of current market conditions and trends
• Ability to manage change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

As a busy service we have a responsibility to not only our clinical colleagues but also the patients that are accessing our service. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with a wide scope of people including service users, medical and health care professionals. We are the first point of contact with the Trust, so we are looking for someone who can demonstrate they understand how good communication and customer service is essential. You will work as part of a busy team and working together is an essential part of the ethos that drives us. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important. Please find attached our Job Description for more details on the key responsibilities of this post and Person Specification.

Your new company
We are working with a Norfolk based charity who focus exclusively on the wellbeing and health of men. Supporting men facing challenges in life and or experiencing difficulties with their mental health. Committed to providing inclusive environments for all, regardless of age, gender identity, disability, socioeconomic status, ethnicity or faith.
Your new role
This is a new role within the organisation where you will be supporting fathers in a variety of ways. Some of these will be:
Ante and post-natal support/advice for new fathers through regular drop-in clinics/ telephone and online support
Specific parenting support for Dads who have been harsh, neglected their children or exposed them to domestic abuse - creating access to a 17 week course which is internationally recognised
Offering advice and support regarding the family court process
Encouraging peer support by way of groups/mentoring
Working with local contact centres to enable Dads to have supported contact with their children

This role will be based in Norwich with some requirement to deliver support across the county. There is a base office in Norwich and home working is also avaiable.
What you'll need to succeed
Full driving licence and own transport - essential for role
Ability to work independently using your own initiative
Good written and verbal communication skills
Previous experience working in Social Care or lived experience in Mental Health Support
Honesty, reliability and flexibility
What you'll get in return
Inclusive and Supportive Work Place
Work from Home & flexible rota
Independent working
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Sales/Business Development Representative | Norwich City Centre | Full-Time, Monday-Friday | £25,000-£27,000 (Dependent on Experience) + Uncapped Commission | OTE of £40,000

Our client is a UK leading specialist Tax Consultancy that offers unmatched technical expertise and is dedicated to helping innovative businesses grow.

The company have recently won the Norfolk Growth Business of the Year award and have been nominated for several national tax awards.

The team are passionate about growth, driven by interest in their clients, and are looking for someone like you to play a crucial role in driving business growth. You will be taught advanced sales techniques from a proven industry leader and learn the entire end to end sales process.

To thrive in this role, you will be an ambitious and determined individual with a strong emphasis on self-development, and would be happy working within a dynamic team.

As a performance-based team, your success and progression will be driven and determined by yourself.

This is a full-time, office-based position located in their brand-new central Norwich office (please note, no parking is available).

Are you the right person for the job?

• You will have 1-2 years of direct sales experience
• Strong communication and negotiation skills
• Ability to work independently and collaboratively within a team
• Proactive and results-oriented mindset
• Good telephone etiquette
• A strong desire to learn more about the sales process
• A good attitude and a willingness to learn are the most important traits we are looking for

What will your role look like?

• Finding new potential clients
• Managing and maintaining a pipeline of interested prospects
• Identifying best practices to refine the company’s sales cycle
• Identifying the prospect's current partner and contract terms
• Building long-term trusting relationships with clients to generate referral business
• There will be the opportunity to cross-sell within your client pipeline for additional commission
• Set up Teams meetings with potential clients
• Contract negotiation and closing

What can you expect in return?

• Performance-based progression plan to £40,000 basic salary
• 3-5% commission on deals
• Additional performance bonuses throughout the year
• The opportunity to cross-sell within your client pipeline for additional commission.
• 28 paid days off
• 2 weeks additional paid holiday over Christmas (subject to company performance)
• In-work time dedicated to self-development
• You will learn the sales process from start to finish
• Regular call coaching will ensure you are constantly developing
• Excellent commission package paid per client depending on size

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Maintain and develop, in line with Trust Values, the organisation's business processes and related documentation to ensure they reflect clinical practice and policies, information and reporting requirements, and IT system developments.