Total 101 Business Management / Project / Planning job vacancies in Gurugram, Haryana

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Project Manager (5-10 Years) Gurgaon:

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

This team specializes in various domains such as Marketing, Sales, Billing, Security, ITSM, Employee experience etc. They manage complete software development lifecycle, emphasizing collaboration with stakeholders, security, user-centric design, and continuous improvement.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.

What you bring:

• Should have 3-5 Years of experience into Project management.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• working knowledge of SNOW, MS Office, Vision and Outlook, knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Should be willing to work in 2PM-11 PM Shift
• Knowledge of financial services industry
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Mainframe Capacity Planner (ZOS Performance & Capacity Management)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
 

About the team:

Mainframe Capacity Planning team provide capacity planning support services to application teams and operations teams. Involves in installation and/or support of capacity management tools, detailed capacity analysis, identification of tuning opportunities, recommendation of capacity increases and presentation to various levels of management.

What you will be doing:

• Performs work as a project team member for technical or operational projects.
• Performs troubleshooting, diagnoses and repair of report job issues
• Ability to react quickly and appropriately to operational exceptions such as needed reports
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Meets commitments and provides excellent customer service at all times with internal and external clients .Provides detailed status reports (written and/or verbal) of tasks and difficulties encountered enabling managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues including large tuning opportunities and capital needs for capacity increases are escalated appropriately to TSG management. Provides daily support for data collection process. 24x7 on-call support of data collection process

What you bring:

• 10 to 13 years of Experience in Mainframe Capacity Planner and ZOS Performance
• Strong technical knowledge in ,SAS,WPS,MXG,Windows - MS Office
• Good Experience in TSO,OS,SMF,RMF and CMF
• Willing to work in daily support for data collection process and 24x7 on-call support of data collection process
• Willing to work in US and UK Day shifts

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you: 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Project Manager (5-10 Years) Gurgaon:

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

This team specializes in various domains such as Marketing, Sales, Billing, Security, ITSM, Employee experience etc. They manage complete software development lifecycle, emphasizing collaboration with stakeholders, security, user-centric design, and continuous improvement.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.

What you bring:

• Should have 3-5 Years of experience into Project management.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• working knowledge of SNOW, MS Office, Vision and Outlook, knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Should be willing to work in 2PM-11 PM Shift
• Knowledge of financial services industry
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Overview: We are looking for a detail-oriented and experienced Design Manager to join our dynamic team within a design consultancy framework. The ideal candidate will have a robust background in managing the design aspects of Architecture, Mechanical, Electrical, and Plumbing (MEP), and Structural Engineering projects. This role demands a candidate who excels in internal coordination, design process management, and possesses strong leadership, communication, and organizational skills.

Responsibilities:

Design Coordination and Strategy:

• Coordinate with various design teams, including architects, MEP engineers, and structural engineers, to ensure cohesive design development.

• Develop and implement design strategies that align with project goals and client expectations.

• Facilitate design workshops and meetings to ensure a unified vision and approach.

Team Leadership and Internal Collaboration:

• Lead and inspire design teams, promoting a culture of creativity and collaboration.

• Ensure effective internal communication and information flow among design teams.

• Work closely with department heads for efficient resource allocation and design team formation.

• Coordinate with various EC offices for Multidisciplinary and/or Multicentre projects  

Design Process Management:

• Oversee the design process from concept to completion, ensuring adherence to timelines and design quality.

• Monitor design progress, addressing any challenges or bottlenecks in the design process.

• Conduct regular design review meetings and provide updates to internal stakeholders.

Quality Control in Design:

• Establish and uphold design quality standards throughout all project phases.

• Review design deliverables for compliance with client requirements, AECOM’s quality principles and industry best practices.

Internal Coordination and Support:

• Act as a key point of contact for internal teams, facilitating smooth design operations.

• Provide guidance and support to design teams, ensuring clarity in design objectives and methodologies.

Budget and Resource Management in Design:

• Oversee design budgets, ensuring cost-effective and efficient use of resources.

• Implement strategies for optimizing design resources and reducing unnecessary expenditures.

• Change management – Proactive in initiating, recording, assessing in terms of design impact/ budget/schedule.

Risk Management in Design:

• Identify potential design risks and develop strategies to mitigate them.

• Proactively address issues that may impact design quality or timelines.

Documentation and Design Reporting:

• Maintain comprehensive design documentation, including design briefs, progress reports, and change logs.

• Generate regular reports on design status for internal review and decision-making.

• Adapt to the AECOM Project Delivery Procedures and standards.

Project Engineering Manager,

Experience -20 years. 

Objective:
As a Project Engineering Manager, the person shall ensure that the engineering activities of the project takes place within stipulated time (w.r.t. both quality & cost). She / He shall ensure the adherence to L2 schedule during execution of the project. She / He shall work on optimizations / alternate proposals / solutions for quick delivery of the project with a positive margin.
She / He shall perform inter-discipline coordination (Civil, Structural, MEP & Instrumentation). The PEM shall perform work allocation and man-hours allocation of different roles in the project.
Key Responsibilities:
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Coordinate with Project Planning Manager and ensure deliveries are aligned to Project Schedule
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Conduct regular project review meetings and ensure adherence to schedule
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Conduct internal review meetings for resource optimization, allocation and enhance productivity
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Review of designs, calculations & drawings and ensure their timely submissions after obtaining approvals from customer
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Clarification of issues w.r.t. vendors and ensuring timely delivery of materials at project site
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Capable of Multitasking and deliver multiple things on time
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Clarification to inter – discipline Managers for sorting out issues w.r.t. design aspects of the equipment
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Enable & review accurate estimation in terms of quantity for submission of Bill of Materials
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Review critical issues and procedural delays w.r.t. design aspects of equipment and extend support to Site Execution teams
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Ensure BIM implementation in the projects
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Settle procurement issues and extend support to Supply Chain management for ensuring order finalization for Vendor Engineering

Extend support for BOQ, review of pre-bid offers and technical submissions & provide post-tender clarifications (after clarification from vendors) to the contracts team
•
Lead and manage team of Design Leads, Design Engineers and Draughtss persons
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Review Vendor evaluation (w.r.t. technical specification requirement of the client)
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Extend support to Site Execution Teams for commercial issues & processing of bills
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Ensure issuance of Manufacturing Clearance by undertaking and facilitating necessary communication with suppliers
•
Communicate & clarify deliverable list from the client and obtaining resource requirement for project
Technical Expertise:
The Project Engineering Manager shall have overall expertise in both primary engineering & secondary engineering for substation projects. The Manager is required to have thorough understanding in design aspects of GIS / AIS Substations up to 765 KV.
She / He is required to be proficient in selection of equipment such as Power Transformers, Reactors, Circuit Breakers, Disconnectors, Instrument Transformer. He shall be well versed in Substation Primary and Secondary Design including Earthing, Lighting, Lightning Protection, Cabling etc, interfaces between Civil, MEP & Instrumentation and Secondary engineering activities like Schemes, Wiring Diagrams, SCADA & Control System.
The PEM is required to have understanding of leading and execution of projects for different geographies / clients / utilities. She / he should have detailed knowledge of the equipment to be installed and the market conditions for vendor engineering.
The PEM is required to understand and interpret the contractual technical requirements and facilitate the Project Teams as and when required. The PEM shall have good interviewing skills.
Operating Network:
Internally: Head of Engineering, Inter-discipline Heads, Project Execution team, Supply Chain Management team, Quality team, Contracts team
Externally: Customers (Engineering team), Client (Project Management team), Vendors (Engineering & Quality team)
Key Value Drivers
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On-Time Delivery (Schedule Adherence)
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Approval of SLA for Engineering Services on time
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Man-Hour Management for team
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Support for Monthly Invoicing
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Savings Generated (Quality & Cost Optimization)
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Skill Development
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Digitalization
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Successor Development
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Standardization (Eliminating Inefficiency)

Strike Rate of Bids Submitted (If Applicable)
Software Skills Required:
General awareness of MS Office.
Desirable awareness of ETAP, PSCAD & CYMGRD and Project Planning

Job Title: Business Development Representative/Sr. Business Development Representative

Location:Gurgaon
Department: Demand Generation
Reports To: Head of Demand Generation Marketing

About Shipsy:
At Shipsy, we’re not just about logistics; we’re about revolutionizing how businesses move and operate! Join us on our mission to streamline operations and make logistics smarter, faster, and more efficient. If you’re looking for a place where innovation meets fun, you’ve found it!

Job Summary:
Are you a go-getter with a passion for connecting with people? As our Outbound Business Development Representative (BDR), you’ll be the spark that ignites new business opportunities! You’ll dive into the world of outbound prospecting, crafting compelling outreach that makes potential clients say, “Tell me more!” Your energy and enthusiasm will be key in driving our demand generation efforts.
 

Key Responsibilities:

• Outbound Prospecting: Get ready to roll up your sleeves and reach out to potential clients through cold calls, emails, and social media. Your mission? Make them excited about Shipsy!
• Lead Qualification: Engage with prospects to uncover their needs, ensuring they’re a perfect fit for our solutions (and vice versa).
• Market Research: Channel your inner detective to identify and analyze target markets and industries. Who’s out there waiting for Shipsy?
• Team Collaboration: Work hand-in-hand with our awesome sales and marketing teams to align strategies and share your insights. Teamwork makes the dream work!
• CRM Wizardry: Keep track of all your interactions in our CRM system. You’ll be the master of follow-ups and reporting!
• Performance Metrics: Track your outbound activities like a champion and share your wins (and learnings) with the team.
• Continuous Improvement: Stay ahead of industry trends and best practices, always looking for ways to enhance your approach.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of our OPF – Business Analyst Team(Payment Domain).  FIS Open Payment Framework (OPF) is a set of reusable and extensible components, frameworks, and technical services which can be assembled in different configurations to build a personalized Payment Processing System. From the Open Payment Framework, FIS has created predefined solutions around the bank payment hub, including Domestic & International payments (XCT) , SEPA Direct Debits & Credit Transfers (SEPA) , SCT INST ,UK Faster Payments ,Immediate Payments ,eBanking (EBK) ,Business Payments (BP), NPP, BACS ,US ACH.

What you bring:

• Having a Banking/Payment Industry Experience between 7 -12 years as Business Analyst.
• Should have worked in end-to-end implementation of an IT solution in the Functional areas like SWIFT Processing, Clearing systems (e.g. RTGS – CHAPS /FED/NACHA etc.), Reconciliation and Investigations.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs.
• Requires excellent understanding of organization’s business systems and industry requirements.
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies.

What you will be doing:

• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.

Added bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain.
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Project Manager (3-5 Years) Gurgaon:

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

This team specializes in various domains such as Marketing, Sales, Billing, Security, ITSM, Employee experience etc. They manage complete software development lifecycle, emphasizing collaboration with stakeholders, security, user-centric design, and continuous improvement.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.

What you bring:

• Should have 3-5 Years of experience into Project management.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• working knowledge of SNOW, MS Office, Vision and Outlook, knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Should be willing to work in 2PM-11 PM Shift
• Knowledge of financial services industry
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

Business Intelligence Analyst - German - Gurgaon - 3-6 yrs

Job Description:

Developing professional individual contributor role. Usually with only a few years’ experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day to day work and detailed instructions on new assignments.

Must Have:

Communication skills in German language (Written & Verbal)

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

• The production and distribution of the required service management reports at the required frequency for each respective client covered under the agreement
• Collating content for inclusion in the service management report when made available to the Reporting Team if the source is other than ServiceNow
• Service management reporting may include a combination of daily, weekly, monthly, quarterly, annual and ad hoc reports
• Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting

What you bring:

• Minimum 3 – 6 years of Total experience in different domain in banking and finance, including leadership & management of business operations or Business Intelligence/Digital Transformation projects
• Worked as Consultant level with minimum 4+ yrs. experience into Business Intelligence/Analytics Implementation/Digital Transformation
• Bachelor’s degree in a quantitative field or equivalent experience
• 3+ years of relevant work experience in business intelligence, analytics statistics, data engineering, data science or related field
• Advanced proficiency in SQL, ETL management, data modelling, DAX, power query and working with Big Data
• Experience with data visualization using Power BI tool
• Experience with statistical modelling and analysing large data sets
• Experience in managing and prioritizing a project backlog
• Experience in hiring, retaining, coaching and managing a high-functioning team including both technical and business functions.
• Strong critical thinking skills and attention to detail
• Strong organizational and multitasking skills with ability to balance competing priorities
• Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
• Ability to identify process re-engineering requirements against end to end service provisioning.
• Deployment and implementation of digital transformation tools and technologies

What we offer you

• A competitive salary with attractive benefits including private medical and dental coverage insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern work environment and a dedicated and motivated team
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Role Description

Think Future Technologies (TFT) is seeking a highly motivated and results-oriented Business Development Executive to join our growing team for our international markets in Europe/US/Dubai amongst a few. In this exciting role, you will play a pivotal role in driving our business forward by identifying and developing new business opportunities. Especially for our product portfolio (AutomationTwin, CloudifyTests, Selfbest, SimplifyPath and many more) in international markets. Get exposure to a medley of technology use-cases on the job.

Key Responsibilities:

• Conduct Outbound Sales in International market
• Conduct thorough market research to identify potential clients and understand their needs.
• Develop and implement targeted lead generation strategies to build a robust sales pipeline.
• Qualify leads and convert them into paying customers by effectively communicating TFT's value proposition and solutions.
• Manage and nurture client relationships throughout the sales cycle, fostering long-term partnerships.
• Prepare compelling presentations and proposals to showcase TFT's capabilities.
• Participate in industry events and network to build brand awareness and generate new leads.
• Find product growth opportunities
• Track and analyze sales data to measure performance and identify areas for improvement.

The Implementation Project Manager leads implementations for small to large scale partners. The Implementation Project Manager maintains positive client relations and manages projects to completion. They are responsible for developing and managing project plan, tasks, timelines, milestones and deadlines as well as coordinating work with functional area leaders and monitoring and reporting on project status and issues.

• Location Specifics: Gurugram, India
• Specific Needs: RPO background or TA required; has supported a global organization
• Language Requirement: Native Language; English
• Position Setup: Hybrid (1x in the office)
• Shift Schedule: Regular day shift
   

Duties and Responsibilities:

• Assess/evaluate client needs for initial scope of project and determine project plan.
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
• Manage client expectations and cultivate the client relationship through implementation and stabilization.
• Assist other team members with client engagements when appropriate.
• Coordinate and respond to client issues.
• Responsible to managing to scope outlined in SOW and escalating scope creep as identified.
• Develop and manage project plan, tasks, timelines, milestones and deadlines.
• Coordinate work with functional area leaders & work stream owners. Monitoring and reporting on project status and issues.
• Provide on-line meetings and conference calls to orientate a new client and project manage the implementation of a new partnership.
• Responsible for providing clients with implementation plans, which include project schedules, work plans, risk analysis, communications documents, training plans, etc.
• Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the client. Assist team in updating all implementation deliverables as required with new process rollouts.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Where required support with process and change management activities including conducing discovery sessions,  process mapping
• Where required communicate business requirements to the Technology SME for them to configure systems to align to requirements identified related to processes, workflows, and reporting, remaining focused on our continued differentiation of our operating model, scalability and efficiencies. 
• Create materials (Standard Operating Procedures, FAQ, etc.) in support of the future state processes and change management for both internal and external impacted stakeholders. 
• Lead in training the team and hiring managers in the new experience and process. 
• Where required support with process and change management activities and additional projects as assigned.

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

The Associate Project Manager provides task-based support and delivery of projects in a timely manner to the client

Production Coordination

• Identify project’s requirement and set-up the workflow.
• Manage “end-to-end" the localization cycle of the assigned project, ensuring on-time delivery and highest quality standards are consistently applied to all production and communication aspects.
• Be a reliable and “solution oriented” point of contact for all teams involved, internal and external.
• Commit to the success of each project assigned and ensure the best possible quality products are delivered to Keywords customers.

Processes

• Work with PM team to document all processes and maintain documents in an up-to-date state.
• Proactively suggest areas of improvement in the workflow to the Senior PM or Senior Production Manager.

Finance

• Ensure the account(s) cost are within budget.
• Regularly review margins of the account(s).

Communication

• Communicate regularly and professionally with clients, liaising with them and the Senior Production Manager to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.
• Support the PM team in daily communication with the clients, ensuring it is professional and efficient, following up on issues as needed.
• Communicate within the team regularly.

Client Management

• Attend client meetings as needed with external support.
• Implement the client strategy as required.
• Keep PM & Senior PM duly informed about the account’s health and any challenges.
• When client complaints arise, share them promptly with the Senior Production Manager and iniciate a CAPA process.
• Liaise with clients to understand their goals and expectations, and anticipate/address client needs and concerns to prevent issues.

Personal Development

• Provide support to team members and work with the Senior Production Manager to assess training needs and prepare a training plan that will help achieve department objectives and goals, while covering all the necessary project needs.
  
  

• Experience either on videogames and/or localization sectors, be it on client or vendor side, with degree in Business, Audio, Translation, Computer Science or Games Development as an advantage.
• Knowledge of production and/or CAT Tools is an advantage.
• Good knowledge of PC and MS Office products is essential.
• Excellent English verbal and written communication skills. Second language is a plus.
• Ability to use good judgment to prioritize tasks.
• Good organizational and analytical skills.
• Able to work under pressure and meet deadlines in a remote, fast-paced, complex global environment.
• Able to manage sensitive and confidential information.
• Must be motivated and a team player, be predisposed for personal learning and training and effectively apply business specific technology and methodologies.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, India

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

• Monitoring build progress, overseeing finance and ensuring project quality
• Making strategic decisions and providing leadership and direction to project managers to implement those decisions
• Meeting with clients, stakeholders and project managers to report on project progress
• Liaising with clients and building strong working relationships
• Devising cost-effective plans to enable effective project completion
• Managing risks to avoid delays or reputational damage
• Ensuring permits and legal papers are secured ahead of the project
• Managing project managers and enabling them to supervise and manage their own teams

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Business Intelligence Analyst Senior (German) - Gurgaon 5+ Yrs

Job Description:

Experienced, fully qualified professional with a full understanding of their area of expertise. Senior management role. Highly experienced, typically manages activities of a broad functional area or department and is involved in the long-term planning. May manage subordinate managers, supervisors as well as professional individual contributor. Works independently on problems of diverse scope.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

• Manage, coach and lead a high performing global team of Business Intelligence Engineers and Business/data Analysts
• Work with data engineering, Machine learning and software development teams to enable the appropriate capture and storage of key data points
• Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting
• Deliver consulting services in Digital transformation, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using various FIS/3rd Party solutions
• The production and distribution of the required service management reports at the required frequency for each respective client covered under the agreement
• Collating content for inclusion in the service management report when made available to the Reporting Team if the source is other than ServiceNow
• Analyse new and existing customers KPI performance and develop Back office/ Contact centre improvement plans
• Responsible for successful delivery of contact centre improvement recommendations resulting in highly satisfied, referenceable clients
• Develop presentations and present consulting recommendations to Senior Executive Sponsors and Executive Level leadership

What you bring:

• Minimum 5 – 10 years of Total experience in different domain in banking and finance, including leadership & management of business operations or Business Intelligence/Digital Transformation projects
• Worked as Consultant level with minimum 4+ yrs. experience into Business Intelligence/Analytics Implementation/Digital Transformation

Primary Skill

• Bachelor’s degree in a quantitative field or equivalent experience
• 5+ years of relevant work experience in business intelligence, analytics statistics, data engineering, data science or related field
• Advanced proficiency in SQL, ETL management, data modelling, DAX, power query and working with Big Data
• Experience with data visualization using Power BI tool
• Experience with statistical modelling and analysing large data sets
• Experience in managing and prioritizing a project backlog
• Experience in hiring, retaining, coaching and managing a high-functioning team including both technical and business functions.
• Strong critical thinking skills and attention to detail
• Strong organizational and multitasking skills with ability to balance competing priorities
• Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
• Ability to identify process re-engineering requirements against end to end service provisioning.
• Deployment and implementation of digital transformation tools and technologies

Preferred Experience

• Operational excellence and client services experience in Back office/Contact centre industry specifically in Digital Transformation
• Experience in handling different kinds of Contact Centre process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
• Experience in working on leading service desk platforms like ServiceNow, Jira, Planview etc.
• Multi - Domain experience with contact centre Performance Management, Back Office Management, Process Automation (Robotics) etc.
• Business Intelligence skills with experience in working on integrated contact centre environment consisting of technology for Delivery & Service Management, Reporting & Analytics and Quality
• Flexible to work in shift 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work-day.
• Minimum of 4 years of internal or external BI/Analytics  consulting experience in Back office/contact centre environment

Use of automation, analytics & other digital interventions to drive digitalization of call centre / BPO operations

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Business Intelligence Analyst - Gurgaon - 3-6 yrs

Job Description:

Developing professional individual contributor role. Usually with only a few years’ experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day to day work and detailed instructions on new assignments.

Must Have:

Communication skills in German language (Written & Verbal)

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

• The production and distribution of the required service management reports at the required frequency for each respective client covered under the agreement
• Collating content for inclusion in the service management report when made available to the Reporting Team if the source is other than ServiceNow
• Service management reporting may include a combination of daily, weekly, monthly, quarterly, annual and ad hoc reports
• Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting

What you bring:

• Minimum 3 – 6 years of Total experience in different domain in banking and finance, including leadership & management of business operations or Business Intelligence/Digital Transformation projects
• Worked as Consultant level with minimum 4+ yrs. experience into Business Intelligence/Analytics Implementation/Digital Transformation
• Bachelor’s degree in a quantitative field or equivalent experience
• 3+ years of relevant work experience in business intelligence, analytics statistics, data engineering, data science or related field
• Advanced proficiency in SQL, ETL management, data modelling, DAX, power query and working with Big Data
• Experience with data visualization using Power BI tool
• Experience with statistical modelling and analysing large data sets
• Experience in managing and prioritizing a project backlog
• Experience in hiring, retaining, coaching and managing a high-functioning team including both technical and business functions.
• Strong critical thinking skills and attention to detail
• Strong organizational and multitasking skills with ability to balance competing priorities
• Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
• Ability to identify process re-engineering requirements against end to end service provisioning.
• Deployment and implementation of digital transformation tools and technologies

What we offer you

• A competitive salary with attractive benefits including private medical and dental coverage insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern work environment and a dedicated and motivated team
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass