We are recruiting for the role of Business Services Officer (Administrator) in our team covering Oxford.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
The Business Services Officer position is a flexible / hybrid working position. However, you will be expected to attend the office to facilitate any meetings with children and families and to oversee maintenance appointments, however the office is open all day every weekday should you wish to work from that space.
This means that some weeks there may be an expectation that attendance is every day whereas others it may be very minimal. This is unpredictable, dictated by the needs of the services and therefore set office-based days cannot be agreed.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Let us tell you a bit more about the role…
As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:
Monitoring case progression
Receiving referrals from the Court or Cafcass Intake Team
Create / update / close cases within our case management system
Sending letters and information packs to service users
Identify any missing information and follow-up as required
Receive and deal with telephone enquiries
Meet and greet visitors, including service users
General admin support
… and what we’re looking for.
A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
Confident and capable of using MS Office applications to a basic / intermediate level
Clear, confident communicator via email, phone and in person
Someone who thrives working in a team
Able to prioritise work in a fast-moving environment with strict deadlines
Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: Sunday 3rd December 2023
Final Interview: Monday 11th December 2023
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
If you wish to speak with a member of the team for more specific information you can contact from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.
Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
