Total 1 Business Management / Project / Planning job vacancies in B37 7ES

Job objectives and responsibilities

· Supporting the management of the front of house teams to deliver an authentic first-class service

· Ensure our brand and cultures are fully delivered by all our team members

· Promote the service offering internally and externally to deliver growth within the region

· Develop and work to a standard set of operating procedures processes

· Be a key driver in delivering a customer excellence culture

· Build professional relationships with regional team, and on site stakeholders

· Build relationships with the Mitie service partners and contractors ensuring all are joined up in delivering to the strategy

· Carry out internal audits and inspections and use data to drive improvements and efficiencies

· Attend and formulate actions from monthly meeting

· Collaborate across the rest of the portfolio to ensure consistency

· Create a culture of innovation and to present suggestions and initiatives to the senior managers

· Communication with all regional managers and teams

· To assist in any other reasonable duties as required by your colleagues, managers or clients

· Support Duty manager role



Main duties

Service excellence:

-Responsible for recruitment process for all Signature vacancies

-Responsible for supporting loading up vacancies internally and externally for Rolls-Royce

-Ensuring all vacancies are sent out in a timely manner to internal teams

-Raising Purchase Orders

-Responsible for supporting regional managers in ordering and issuing uniform

-Responsible for supporting booking train travel, flights and hotels for the Regional Operations Managers and teams on Rolls-Royce

-Conducting Site Audits and collating information for Midland accounts

-Support and assist with agency cover through Retinue for Midlands accounts

Engagement, culture & communication:

-Responsible for promoting Signature engagement and communications initiatives

-Responsible for sharing all communications in a timely and effective manner

-Responsible for submitting weekly updates to line manager as required

-Informed knowledge of and contributes towards reports and MI (Management Information) required on site

Client relationships:

-Responsible for liaising with day-to-day clients

-Consults with line manager on the delivery of the client values and objectives

Finance & Commercial Awareness:

-Supporting line manager with delivering on budgets against variable costs (cover, uniform, training expense etc.)

-Raising Purchase orders via Coupa

-Assisting monthly finance reporting on adhoc billing

-Consults with line manager on any potential financial risks

-Informed knowledge of contract finances

People & productivity:

-Assist and support the Regional teams with HR, (notetaking and investigation meeting)

-Responsible for following all Mitie policies and procedures

-Assist line manager on employee lifecycle including recruitment, Onboarding, induction, retention and exit

Business development:

-Assist line manager with managing any Business Development initiatives on their sites

-Informed knowledge of front of house market and competitors

QHSE and wellbeing:

-Support and assist with investigating any near miss, dangerous occurrences or incidents that are reported

-Assist in delivering QHSE related tool box talks and safety related communications to the teams

-Consults with the line manager on any improvements relating to health, safety and environment

Strategy: innovation, change & project management:

-Responsible for supporting any innovations on site, ensuring team members adapt to change in the appropriate way

-Consult with Line Manager of any operational concerns which could impact project/change

-Informed knowledge of the benefits of having a strategy



Person Specification

· Experience in a similar role

· Commitment to support their colleagues

· Passionate about exceptional customer service

· Ability to build positive relations with colleagues, guests and clients

· Able to work off their own initiative and with minimal direction

· Proactive, flexible approach and ability to problem solve

· Knowledge of technology based products used in a corporate office environment

· Excellent communication skills and exceptional attention to detail

· Immaculate personal presentation endorsing the Signature ethos

· Excellent time management and organisational skills

· Computer literate (Word, Excel, Outlook E-mail)