Director, PMO Lead for Visa Commercial Data Solutions (VCDS) team will manage the lead a team of 8-10 high-performance Program Managers, Initiative Leads and Team of Teams (TofT) leads and Scrum Masters for Data Solutions portfolio within Visa Commercial Solutions. This is a new role, who will provide oversight and governance on delivery of all Data Solutions initiatives as well as collaborate with product and engineering teams to ensure seamless and timely planning, prioritization, and execution. This role is critical for a successful delivery of the FY24 and beyond objectives and milestones for the product & technology roadmap.
The VCS Program managers are highly influential and impactful leaders, building bridges & tunnels across Visa to ensure that our initiatives are effectively conceived, elaborated, prioritized, designed, developed, tested, integrated, and deployed with quality and on time delivery into our production systems and released to our end users. The ideal candidate will have a solid experience with cross-functional team leadership, technology/product program management, people management, release management, Lean-Agile methodologies, cross-functional team leadership, as well as superb skills in communications, data analysis, problem-solving, cross-team coordination, governance, and change management. The ideal candidate is not just a facilitator or project plan tracker but ensures that things get done. The person should display a drive to get things done, possess a can-do attitude, a growth-oriented mindset, a process-focus and an ability to deal with ambiguity. Candidates need to be technology literate and be willing to learn new technologies, optimize processes, implement efficiencies and to multi-task, and manage through influence, complex and matrixed collaboration, data analysis, problem-solving, process & data-driven decision making, change management and communication across global time zones.
Essential Functions
- Deep expertise in steering and implementing large scale product development transformations from ground up and act as a point of contact with geographically disbursed teams where risk and ambiguity is high, and outcome driven.
- Manage the team’s growth, learnings, and overall development while aligning with the organization’s and PMO’s goals.
- Partner with the Product & Technology leads to drive and ensure effective Quarterly Execution Planning (QEP) leveraging Jira Align as the Single Source of Truth.
- Help and facilitate prioritization of Initiatives & Epics that align to the Objectives & Business Results (OKRs) and available workforce capacity.
- Manage program financials with respect to budget, forecast & actuals for labor capital/expenses and Infrastructure costs, develop budgets, and produce documentation needed for funding Approvals to Spend (ATS).
- Ensure effective participation of the India teams in the Quarterly Execution Planning (QEP) activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
- Ensure that the program and projects follow Visa's Agile Management Methodology (AM2) and Key Controls, and that accurate and timely information is reported regularly on program progress and financial status.
- Act as a coach and mentor to the PMO team and the scrum teams on adopting agile best practices. Be the leader in advancing the ongoing transformation to Visa’s Agility Practices and Agile Management methodology (AM2).
- Learn and adopt Visa’s Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
- Provide quality, flow, and value metrics-based reporting to all stakeholders, hold regular program-level ceremonies (Scrum of Scrums, Agile Release Train Sync, System Demos).
- Cultivate a mindset of rigorous planning & prioritizing while proactively identifying risks and dependencies to accelerate value realization.
- Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
- Act as a coach and mentor to the Engineering, PMO and Product teams on adopting agile best practices and a cadence of portfolio, program & team level ceremonies.
- Capture metrics & measurables that clearly indicate progress toward accomplishment of Reimagining Work at Visa Initiative.
- Develop a rigor for understanding and leveraging the quality, flow, and value-based metrics to accelerate benefit realization.
- Generate and improve the agility metrics (performance, predictability, and persistency) by optimizing and governing the Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning and stakeholder (ELT, SLT) reporting.
- Assist and support with External (FFIEC) & Internal audits on the program. Ensure that all programs supported by the PMO adhere to always audit compliant processes.
- Ensure that identified security vulnerabilities are addressed and remediated in a timely manner to prevent non-compliance. Ensure that exceptions are obtained in a timely manner and kept to a minimum.
- Volunteer for additional responsibilities related to Visa processes, cross-functional project governance and hiring of team members and participate in required fire drills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the Bangalore office for two days one week and 3 days the alternate week, with a general guidepost of being in the office 50% of the time based on business needs.
