Total 6 Manager level Business Management / Project / Planning job vacancies in epsom kt18 5db

Forecast, Planning and Performance Manager

Epsom | Business Service Capacity | Permanent | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Forecast, Planning and Performance Manager you possess advanced expertise in forecasting techniques, including the ability to manually forecast using sophisticated Excel models and Erlang formulas. You understand resource load balancing in customer contact channels, can link forecasts to financial impacts, and are proficient with Contact Centre technologies (e.g., Cxone, Calabrio).

You have strong commercial and financial awareness, with the ability to translate forecasting data into potential financial impacts and understand how all Contact Centre KPIs contribute to overall business performance.

You are a strong communicator and analytical thinker with commercial insight, and attention to detail, with a focus on enhancing the customer experience.

As our Forecast, Planning and Performance Manager you will:

• Be accountable for Business Services forecasts, considering capacity issues for people, systems, and infrastructure in both front and back office.

• Incorporate all planned and proposed changes into budget and operational plans for Business Services.

• Ensure forecasts are operationalized into viable resource plans to support business needs.

• Support efficient coordination of resources, service levels, future planning, revenue targets, and optimized performance.

• Lead and develop the team to optimize agent performance through process improvements.

• Focus on the customer journey while maximizing efficiencies and developing management information (MI) and dashboards for ongoing performance monitoring.

• Review all pipeline activities, including customer contact across various channels, and plan resources for future projects and contract mobilization.

• Maintain regular contact with senior stakeholders to address potential impacts on forecasting and operational performance.

• Drive contact centre performance to ensure consistently exceptional service for every customer, every time.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
**Must have knowledge of the Home Care sector**

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDEHP23

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Your new company
Are you ready to lead world-class, multidisciplinary projects? Look no further! This is a global design, engineering, and project management organisation. Their mission? To transform the world's infrastructure and energy systems by connecting people, data, and technology. Collaboration: Join a genuinely collaborative environment where everyone's talents are celebrated and work alongside experts who value diverse thinking with a Work-Life Balance to enjoy flexible and remote working policies tailored to your priorities.
They have recent pledges for Women's Equality and a commitment to be a 'Disability Confident' and'Inclusive employer.


Your new role
As a Senior Project Manager, you'll be a key part of the London & Southeast Project Management Service Line. Here's what you'll do:Project Delivery: Lead project delivery from inception to completion.
Manage budgets, risks, and safety standards.
Client Relationships: Be the main point of contact with our clients. Build strong relationships and provide regular updates.
Team Leadership: Lead high-performing design and delivery teams. Ensure projects are delivered on time and within budget.
Technical Excellence: Provide effective project management services across RIBA Stages 0-7 (or equivalent)


What you'll need to succeed
Experience: You have several years of multidisciplinary infrastructure project delivery experience, ideally within a consultancy environment.
Communication Skills: Your ability to think laterally and communicate effectively is essential.
Commercial Awareness: Strong commercial acumen and a client-focused approach.
Technical Competence: Manage schemes, budgets, and programs with confidence

What you'll get in return
Highly Competitive Salary: Your salary will be competitive and commensurate with your experience and qualifications.
Car Allowance: Get the wheels turning with a car allowance to support your mobility.
Enhanced Pension Contribution: Secure your future with a generous pension scheme.
Cycle to Work Scheme: Stay fit and eco-friendly by participating in their cycle-to-work program.
Annual Bonus: Your hard work won't go unnoticed. Expect an annual bonus as a token of appreciation.
Profit Share Bonus: When they succeed, you share in their success with a profit share bonus program rewarding your contributions.
Private Healthcare and Medical Insurance: Your well-being matters. Access to private healthcare services and medical coverage

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call 07488 312 618 now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom - minimum 2 days per week | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme