Total 32 Manager level Business Management / Project / Planning job vacancies in Jl. Asem Baris No.9 A

Jobdesk :

• Membuat schedule pembangunan infra struktur berdasarkan makro planning pembangunan proyek dan mewujudkannya
• Membuat schedule pembangunan unit rumah berdasarkan order bangun dari admin marketing dan mewujudkannya
• Mendelegasikan pekerjaan kepada team teknik lapangan sesuai dengan fungsi masing-masing staff
• Monitoring seluruh progres pembangunan untuk pengendalian Biaya, Mutu dan Waktu
• Memastikan mekanisme kontrol/pengawasan untuk pengendalian proyek termasuk IPK (Ijin Pelaksanaan Kerja) berjalan baik
• Memastikan semua unit rumah yang diserahterimakan kontraktor ke developer memiliki mutu/kwalitas yg diinginkan
• Memvalidasi berita acara opname progres kontraktor, termasuk pekerjaan yang diaddendum
• Memastikan setiap komplain konsumen yg tercatat pada saat BAST dikerjakan dengan baik dan tepat waktu
• Membuat maping progres seluruh pembangunan yang ada diproyek
• Membuat laporan progres persediaan proyek
• Membuat laporan bulanan yang mencakup : progres pembangunan, kendala dilapangan, kinerja kontraktor, cuaca

Dibutuhkan tenaga kerja yang akan difokuskan di dalam suatu Proyek di PT Duta Listrik Graha Prima. Tenaga kerja tersebut diharapkan mampu berkoordinasi secara baik kepada semua pihak yang berhubungan seperti pekerja di lapangan (Main Contractor; Sub Contractor; K3; Project Owner; dll); pekerja di kantor pusat; dan pekerja di kantor cabang (factory). 

Tugas utama melakukan Project Schedulling dan Project Monitoring

Quarriers are seeking a Project Manager to join our Renfrewshire Adult Supported Living services. If you are ambitious and dedicated to playing a part in making Scotland a better place by nurturing supportive relationships, providing high-quality care, and promote inclusive communities then this is a great role for you!

Your new opportunity

We are currently recruiting a Project Manager to join and lead our Renfewshire Adult Supported Living Services. The service delivers care to adults with a range of support needs, our service plays a vital part in supporting them to live an independent life in their own home with community-based support. The service supports adults with learning disabilities, physical disabilities, acquired brain injuries, cerebral palsy and Autism. We seek to empower the people we support to exercise their rights to achieve autonomy and choice in their lives. The service operates throughout Renfrewshire and also has services in Barrhead and Thornliebank.

As the Project Manager you will be responsible for leading the Renfrewshire SLI team and managing services for around 25 individuals, ensuring full contractual compliance with the Local Authority and the terms of our Care Inspectorate Registration are met. You will work closely with the Operational Manager, Deputy Manager and Team Leaders to ensure support staff are well equipped to deliver positive outcomes and quality care to each person supported. In addition to managing and developing the overall service you will also have a key role in managing the service budget, building professional relationships and partnership with HSCP partners and the wider multi-disciplinary team and participating in quality assurance.

The people we support have a range of difference needs, therefore we are looking for a passionate driven person who thrives in an empowering person-centered environment where each person's voice is heard and views taken seriously to enable them to live happy lives day to day.

Working pattern: This is a full time, permanent contract working 37 hours per week 5 days over 7. In addition, there will be on-call duties on a rotational basis. You will receive on call allowance. There will be an opportunity to work from home time to time in line with our agile working policy and service delivery needs.

What you will need to bring to the role

SVQ Level 4 in Health & Social Care (Leadership & Management)
Experience in managing a team of social care professionals.
Ability to prioritise and manage workloads to meet deadlines.
Excellent communication skills, verbal and written.
Ability to develop and build long-lasting relationships.
Drive and determination to deliver and support a service who supports adult independence living.
Driving licence is essential and access to your own vehicle.
What's in it for you?

Generous holiday entitlement (annually 34 days)
HSF Health Cash Plans.
24/7 free and confidential Employee Assistance programme.
£500 refer a friend scheme (t&c’s apply)
Life Assurance Benefit.
Workplace Pension.
Registered with Concert for Carers.
Access to health services free of charge (physiotherapy & occupational health)
Cycle to work scheme.
Christmas saving scheme.
Full details of this role can be viewed on the attached Job Role Profile.

Where applicable, successful candidates will be required to register with the SSSC within three months of start date.

Quarriers have Investors in People Platinum accreditation.

What you'll do:

✨ Develop and implement marketing strategies

Are you natural leader who has the skills to manage a dedicated team who support others to live a fulfilling life while achieving their dreams and goals? If so, then we have a great opportunity for you to join our Glasgow Connect Project in Glasgow!

Your new opportunity

Due to progression and expansion Quarriers Glasgow Connect Adult Supported Living Service are currently recruiting a Deputy Project Manager on a full time, permanent contract. Glasgow Connect is a bustling project within the East and Westend of Glasgow. The service provides support to adults with learning disabilities, physical disabilities and other support needs to enable individuals to live independently within their local communities and reach their full potential.

As the Deputy Project Manager you will work alongside the Project Manager supporting staff to deliver person-centred care and promote greater independence and inclusion, including health and wellbeing.

You will assist the Project Manager in the smooth running of the service and responsible for ensuring that all managers and staff within the teams are fully supported and focused on achieving fantastic outcomes for the people supported at the service. The role will also include administrative duties including submission of statutory returns and be fiscally responsible, ensuring that the service operates within budget .

This is a full time role, working 39 hours per week over 7 days. You will work mainly during office hours, however may be required to work evenings and occassional weekends.

What you will need to bring to the role

Relevant qualification (equal to level 7 of SQA)
Enthusiasm and self-motivation.
Previous experience in a supervisory, team leader or management role with social care.
Resilient, reliable and an excellent listener.
Good IT & communication skills.
Driving licence and access to your own vehicle is essential.
What’s in it for you?

Opportunity to gain SVQ qualifications via our SVQ accredited centre.
Generous holiday entitlement, 29 annual holiday days + 4 public holidays for support staff, rising to 34 days annual leave and 4 public holidays after 5 years.
Training, support, learning and development.
Opportunity to make a difference to someone’s life.
Family friendly working policies and procedures.
HSF Health Cash Plans.
24/7 free and confidential Employee Assistance programme.
£500 refer a friend scheme (t&c’s apply)
Life Assurance Benefit.
Workplace Pension.
Registered with Concert for Carers.
Access to health services free of charge (physiotherapy & occupational health)
Cycle to work scheme.
Christmas saving scheme.
Full details of this role can be viewed on the attached Job Role Profile.

Where applicable, successful candidates will be required to register with the SSSC within three months of start date.

Quarriers have Investors in People Platinum accreditation.

Quarriers are seeking a Project Manager to join our Glasgow Connect Adult Supported Livings services. If you are ambitious and dedicated to playing a part in making Scotland a better place by nurturing supportive relationships, providing high-quality care, and promote inclusive communities then this is a great role for you!

Your new opportunity

Due to progression and expansion we are currently recruiting a Project Manager to join and lead our Glasgow Connect Adult Supported Living Services. The service delivers care to adults across North, East and West side of the city and deliver person centered care to individuals who strive to achieve personal goals and ambitions. The team are dedicated to supporting people 24/7 to live fuller lives within their own home and local community.

As the Project Manager you will be responsible for leading the Glasgow Connect team and managing 5 adult supported living services, ensuring contractual compliance with the Local Authority as well the terms of our Care Inspectorate Registration are met. You will work closely with the Operational Manager, Deputy Manager and Team Leaders to ensure support staff are well equipped to deliver positive outcomes and quality care to each person supported.

The people we support have a range of difference needs, therefore we are looking for a passionate driven person who thrives in an empowering person-centered environment where each person's voice is heard and views taken seriously to enable them to live happy lives day to day.

Working pattern: This is a full time, permanent contract working 37 hours per week 5 days over 7. In addition, there will be on-call duties on a rotational basis. There will be an opportunity to work from home time to time in line with our agile working policy and service delivery needs.

What you will need to bring to the role

SVQ Level 4 in Health & Social Care (Leadership & Management)
Experience in managing a team of social care professionals.
Ability to prioritise and manage workloads to meet deadlines.
Excellent communication skills, verbal and written.
Ability to develop and build long-lasting relationships.
Drive and determination to deliver and support a service who supports adult independence living.
Driving licence is essential and access to your own vehicle.
What's in it for you?

Generous holiday entitlement (annually 34 days)
HSF Health Cash Plans.
24/7 free and confidential Employee Assistance programme.
£500 refer a friend scheme (t&c’s apply)
Life Assurance Benefit.
Workplace Pension.
Registered with Concert for Carers.
Access to health services free of charge (physiotherapy & occupational health)
Cycle to work scheme.
Christmas saving scheme.
Full details of this role can be viewed on the attached Job Role Profile.

Where applicable, successful candidates will be required to register with the SSSC within three months of start date.

Quarriers have Investors in People Platinum accreditation.

Based in London, Fleet Street

We Put People First so you can Deliver Outstanding Service

Our London division are searching for a Business Support Manager to work closely with the operational management team. You will have line management responsibility of a small team of co-ordinators providing proactive, timely and appropriate business support to the department.

Do you have management experience? Are you confident communicating with all levels of stakeholders?

As a Business Support Manager, you’ll be:

• Managing the Business Support inbox traffic and actioning requests
• Taking ownership of financials, budgets including P&L analysis and reporting
• Maintaining performance and other data trackers for regions, providing reports and analysis as required.
• Devising, implement, deliver and document new business processes.
• Supporting on administrative tasks for the site including producing client reports, health and safety audits, expenses process and any other report as requested.
• Providing general admin support to your region, including stationery ordering, courier bookings, obtaining quotes and making purchases, booking travel and accommodation where required.

As a Business Support Manager, you’ll have:

• Proficiency in the use of Microsoft Office, particularly PowerPoint and Excel
• Ability to communicate well both in writing (emails, letters, presentations, and data reporting) and verbally (calls, meetings, presentations, Teams).
• Experience and confidence in reading and analysing financial reports
• Ability to identify problems and make decisions, demonstrate initiative, and influence change in a fast-paced environment.
• Appropriate professional, friendly and accessible relationships with colleagues from Partner regions and support services.
• A “investigative” and “can do” approach and attitude to all tasks.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Keywords:

Business Support ManagerAdministrationLondon

• Provide technical advice on architecture & interior design for new and potential projects.​
• Provide product & technical guidelines, specifications, and requirements to property owners and consultants.​
• - Plan, organize and direct project activities, including reviewing, evaluating, and assessing new & potential projects, ensuring compliance to the relevant standards, and highlighting any non-compliance.​
• Review designs submitted by consultants to ensure compliance with brand standards, integrate with other departments, liaise with corporate according to the project progress.​
• Assist in reviewing and arranging milestones validation and approval with other departments for Concept Brief, Block Plan, DAP (AR&ID), Mock-up Room and pre-operational reviews.​
• Review of Architectural, ID drawings and coordinated drawings with mechanical & electrical services. ​
• Ensure goals and objectives of the project are accomplished within the prescribed time frame and budget, and other performance targets. ​
• Work with consultants, furniture dealers, product representatives, and fabricators to meet project objectives

• Menyusun dan mengelola jadwal Bussines Manager
• Menyiapkan dokumen dan presentasi untuk rapat
• Mengatur dan mengoordinasikan pertemuan, konferensi dan acara bisnis lainnya
• Membantu dalam perencanaan dan pelaksanaan proyek-proyek bisnis

Tanggung Jawab:

- Mencari pelanggan baru dan mengembangkan pelanggan lama

- Memupuk hubungan baik dan menanggapi keluhan pelanggan

- Menyalurkan informasi pasar kepada pimpinan Perusahaan

- Bekerja sama dengan baik dengan anggota tim lainnya

Persyaratan:

- Motivasi tinggi dan pantang menyerah

- Kemampuan komunikasi dan kerja sama yang baik

- Business Development Executive: Pengalaman kerja di bidang penjualan B2B (Business-to-Business) minimal 1 tahun

- Business Development Manager: Pengalaman kerja di bidang penjualan B2B (Business-

to-Business) minimal 3 tahun, dengan minimal 1 tahun dalam posisi pemimpin

- Pengetahuan dalam teknologi dan materi bahan pengemas (optional)

- Kemampuan dalam berbahasa Inggris (optional)

Wajib memiliki:

-   Surat Keahlian Kerja (SKA) Madya HVAC/Electrical, atau;

-   Sertifikat Keahlian Ahli Teknik SIstem Tata Udara dan Refrigerasi Madya atau;

-   Surat Tanda Registrasi Insiyur (STRI) Insiyur Level Insiyur Profesional Madya

• Membangun prospek penjualan baru
• Mengidentifikasi dan menjalin hubungan dengan pemilik hotel dan properti potensial
• Melakukan presentasi penjualan
• Mencapai target penjualan yang telah ditetapkan
• Menjaga hubungan yang kuat dengan klien
• Mengetahui perkembangan tren pasar lokal
• Mengidentifikasi dan memanfaatkan peluang penjualan secara proaktif
• Membuat proposal, kontrak, dan materi penjualan lainnya
• Mempersiapkan dan mengirimkan laporan secara teratur
• Berkolaborasi untuk memenuhi kebutuhan bisnis klien

The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
• Influence decisions through advice and counsel as well as facilitate services to others in area
• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Liaises with multiple teams across the Operations department
• Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
• Assume informal and formal leadership role within team as well as coach and train new recruits
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience with automated end-to-end sourcing tools
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experiencia requerida

• Al menos 5 años de experiencia en manejo de proyectos
• Ingles 100% (Deseable)
• Experiencia en manejo de clientes internos
• Seguimiento a planes de trabajo.
• Conocimientos de conceptos financieros básicos (P&L, Gross y Net Benefit, Amortización, etc.)
• Generación de Business Cases
• Elaboración de Planes de Trabajo
• Participación en implementaciones y proyectos en áreas operativas.
• Gestión de Proyectos.

• Conocimientos

• Microsoft Office: Excel, Power Point, Word y Outlook
• Herramientas de colaboración: MS Teams y Zoom

• Objetivo del puesto

Coordinar proyectos tecnológicos, estratégicos o regulatorios en áreas operativas internas de Citibanamex, bajo los principios de liderazgo de Citi:

• Tomar responsabilidad (retarnos unos a otros para alcanzar el máximo estándar en todo lo que hacemos).
• Entregar con orgullo (excelencia para el cliente, excelencia en controles y excelencia operativa).
• Alcanzar el éxito juntos (aprendemos de las experiencias de todos para sobrepasar las expectativas de nuestros accionistas).

• Objetivo del área

              Gestionar el portafolio de proyectos tecnológicos, estratégicos o regulatorios de la dirección operativa de TS&CO y fungir de punto de enlace con áreas especializadas como Control, equipos Globales, Compliance, Tecnología o Finanzas.

• Funciones principales del Puesto

Seguimiento puntual a los acuerdos de los proyectos encomendados.

• Participar en las sesiones de definición de proyectos para asegurar que se cumplan los requisitos de los mismos.

• Convocar a sesiones de seguimiento con los diferentes stakeholders o grupos de trabajo para dar cumplimiento al plan.
• Identificar y escalar problemas e inconsistencias en la información reportada
• Establecer un diálogo con los responsables de los proyectos del portafolio respecto a su estatus, avances, riesgos y problemas
• Escalar situaciones operativas que impidan la ejecución en tiempo de las actividades del portafolio
• Identificar riesgos y problemas, escalar y dar seguimiento a la ejecución de acciones de mitigación
• Validar la documentación de los proyectos en el portafolio de acuerdo a los estándares y lineamientos establecidos
• Planeación táctica, ejecución y entrega de proyectos que involucran cambios  en estrategia, tecnología, gente y  los procesos operativos.
• Participación en proyectos de implantación de mejoras tecnológicas en todas sus fases. Proyectos de iniciativas estratégicas y / u operacionales, satisfacción del cliente, calidad y mejora continua.

• Habilidades técnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.
• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
• Atención de problemas de manera inmediata (sentido de urgencia)
• Capacidad de análisis
• Trabajo bajo presión
• Orientación a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Avenida Revolución 1267 piso 7, Col. Los Alpes, Delegación Álvaro Obregón, CDMX

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida. Descanso Sábados y Domingos

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

El Gerente de Proyectos brinda total liderazgo y responsabilidad de supervisión. Proporciona dirección y liderazgo operativo/de servicios a los equipos. Aplica conocimientos disciplinarios mediante la provisión de perspectivas de valor agregado o servicios de asesoría. Puede contribuir con el desarrollo de nuevas técnicas, modelos y planes dentro del área de experiencia. Se requieren sólidas habilidades comunicativas y diplomáticas. Generalmente, es responsable del volumen, la calidad y los plazos de los resultados finales y la responsabilidad compartida de la planificación y los presupuestos. Su trabajo afecta toda el área, y esto, con el tiempo, afecta el desempeño y la efectividad generales de la categoría de puestos/subfunciones. Aporta una completa responsabilidad de supervisión; garantiza la motivación y el desarrollo del equipo mediante un liderazgo profesional para incluir tareas como evaluación de desempeño, compensación, contratación, medidas disciplinarias y desvinculaciones, como también tareas y responsabilidades diarias.

Responsabilidades:

• Ser responsable de la ejecución diaria de proyectos significativos dentro de un área de enfoque y resolución de transacciones o problemas complejos, donde la experiencia es necesaria para interpretar políticas, pautas y procesos.
• Facilitar la responsabilidad de uno o más procesos, informes, procedimientos o productos, y también desempeñarse como experto en análisis o procedimientos en representación de una unidad o un equipo en procesos interdisciplinarios o entregas de proyectos.
• Probablemente, supervisar el trabajo diario de empleados de nivel júnior, sin asumir normalmente una función de gestión formal.
• Administrar un equipo (compuesto por personal de nivel inicial).
• Responsabilidades de liderazgo y supervisión completas.
• Aplica conocimientos profundos sobre la disciplina relacionados con conceptos y procedimientos dentro de la propia área para resolver problemas.
• Garantizar la creación del plan de administración de beneficios de privilegio y plan del proyecto, plan de administración de partes interesadas, plan de aceptación y registro central de problemas del proyecto.
• Garantizar que se asignen los recursos al proyecto y controlar el compromiso.
• Garantizar que el control de cambios se ejecute a lo largo de todo el proyecto.
• Identificar, documentar y entender dependencias de proyectos. Identificar a partes interesadas clave que participan en la definición del alcance del proyecto.
• Realizar el seguimiento de los costos reales del proyecto, identificar las variaciones y volver a programar los costos del proyecto, según sea necesario.
• Medir el desempeño de la administración de proyectos en comparación con las normas.
• Garantizar los niveles de dotación de personal adecuados para el proyecto.
• Establecer las necesidades de comunicación del proyecto y crear un plan de comunicación para el proyecto.
• Crear el plan de administración de riesgos del proyecto.
• Colaborar con colegas de todas las funciones en la creación, administración, el seguimiento y, eventualmente, el cierre de contratos de proyectos.
• Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares.

Calificaciones:

• Entre 5 y 8 años de experiencia.

Educación:

• Licenciatura/título universitario o experiencia equivalente.

Requisitos:

- Experiencia de 3 a 5 años como Project Manager

- Construcción de KPI´s

- Riesgo, control, issues, mitigation plans

- Inglés avanzado indispensable

- Creación de políticas y procesos

Herramientas:

- Tableu

- Powerbi

- Excel avanzado

- MS project

Skills:

- Visión analítica

- Orientado a procesos

- Enfocado a cumplimiento

------------------------------------------------------

Job Family Group:

Project and Program Management

------------------------------------------------------

Job Family:

Project Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant KYC experience
• English 90% (written and oral)
• Bachelor's degree/University degree or equivalent experience
• Customer service experience is required

------------------------------------------------------

Job Family Group:

Compliance and Control

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting