The role will provide remote planning and logistics management service to Bosch internal customers located in Japan and pioneer the process excellence across the APAC region. The working location will be in District 1, HCMC, with flexible working policy.

Depending on customers’ requests and requirements from management, the role might include some (but not all) of the responsibilities below:

• Material planning, passthrough planning and delivery management: Monitor and control shipments, order fulfillment and inventory of material to meet customers’ demand within the given KPIs (e.g., inventory)
• System maintenance and execution: Input and maintain master/transactional data on SAP and other planning/logistics management systems (e.g., SAP, planning cockpit)
• Communication: Emails and online meetings with internal customers in Japan, as well as internal/external suppliers and stakeholders around the globe
• Report preparation: Perform periodical reports of delivery/inventory performance; Remote stock-taking and discrepancy checking support for customers
• Other Planning & Logistics Management related tasks

For senior executive level, all responsibilites below are expected:

• Process excellence (standardization and digitalization): Continuously aim for productivity improvement via visualizing workflows/value chains, eliminating non-value-adding tasks, unifying working standards, and task automation as project lead/coordinator/participant
• Coaching and training junior team members: Coach and train entry-level members on basic planning concepts, good practice, and systems know-how
• Management support: Support management tasks such as resource planning, guideline and procedure creation, report preparation

Hybrid role in Palo Alto, CA

The Enterprise Applications - IT team is a strategic business partner to our organization delivering effective and innovative technology solutions. We partner with groups across the company including sales, marketing and finance to deliver and maintain high quality scalable technology solutions.

We are looking for a Senior Business Systems Analyst/Product Manager who will be responsible for leading the solution design and delivery for our finance processes. The successful candidate will understand and own all finance processes associated with quote to cash. Procure to pay as well as record to report functionality. She/he will provide structure and leadership to projects, understand the Intapp business requirements, provide guidance on best practices and standard functionality and translate needs into technical solutions.   Additionally, this position will oversee the delivery of IT services and projects and ensure internal client satisfaction.

What you will do:

• Become an expert in Intapp’s finance processes and systems and bring strong functional knowledge about finance processes to the table.
• Work with business stakeholders to understand their goals and needs and help define the solutions.
• Act as a solution consultant that deeply understands current state business processes, challenges, and their supporting tech stack
• Responsible for owning finance system configuration - configure fields, workflows, roles/permissions, custom rules, reports, and dashboards.
• Pair understanding of business with your deep systems expertise to provide strategic technical roadmaps
• Look ahead to identify delivery needs based on roadmap and work with all management to address them.
• Work with development and project teams to deliver finance process improvements in terms of enhancement as well as projects.
• Anticipate blockers and identify creative solutions to unblock team and keep delivery on track.
• Translate desired business outcomes into an MVP feature set that can be delivered iteratively
• Establish and bring new efficiencies and insights through systematic solutions
• Document business process requirements and partner with system administrators to design thoughtful solutions
• Effectively negotiate scope and timeline with business leads to achieve high value business outcomes
• Facilitate implementation of new functionality through communications, demos, and the development of appropriate documentation
• Provide day-to-day administration and maintenance of critical business systems including NetSuite. Triaging and resolving production support issues and implementing small enhancement requests

What you will need:

• Strong analytical and problem-solving skills with 8+ years Business Analyst experience
• Experience with finance processes – AR/GL/ revenue accounting and Order, contract management and billing, financial consolidation and reporting, month/quarter/year end close 
• Prior experience with ERP systems especially NetSuite and integration with CRM (Saleforce), NetSuite ARM, Billing solutions (like Salesforce Billing, NetSuite or Zone billing), FP&A tools like Adaptive, Anaplan etc.
• Best practices are your best friend
• Strong verbal and writing skills
• Bachelor’s Degree with 8+ year of experience
• 8+ years of relevant BSA experience in ERP, QTC, P2P and R2R Space
• Hands on experience with NetSuite
• OpenAir experience is plus

What you will gain at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth.  We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• Competitive base salary plus variable compensation and equity
• Generous paid parental leave, including adoptive leave
• Traditional comprehensive benefits, plus:
  • Generous Paid Time Off
  • Tuition reimbursement plan
  • Family Formation benefit offered by Carrot
  • Wellness programs and benefits provided by Modern Health
  • Paid volunteer time off and donation matching for the causes you care about
  • Home office stipend
• Opportunities for personal growth and professional development supported by a community of talented professionals
• An open, collaborative environment where your background and contributions are valued
• Experience at a growing public company where you can make an impact and achieve your goals
• Open offices and kitchens stocked with beverages and snacks

For California based roles, Base Pay Range is $1650000/yr - $180,000/yr.  Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity.  In addition to base salary, variable compensation and equity may also be included.

#LI-JS2

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Senior Service Specialist  provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

RESPONSIBILITIES

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner 
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
• Works independently on assigned production tasks
• Handles client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations

Job Requirements

• High School Diploma or GED
• Minimum of 1 year professional level work experience in a production setting
• Previous experience in a client service oriented field
• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel
• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. Senior Document Services Specialists possess a desire to test new word processing software and the ability to provide training and mentorship to Document Specialists and clients.  This position is located at an Epiq facility

Essential Job Responsibilities:

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications
• Provide feedback and insight into each team member’s performances when requested
• Promote and encourage teamwork, confidence, and positive attitudes
• Provide directions, instructions, and guidance to the team
• Assist with reviewing re-works or poor job outputs from team members

Qualifications & Characteristics:

• HS Diploma or GED
• 3+ years working in document outsourcing or legal industry preferred
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus
• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
• Ability to organize and prioritize multiple assignments
• Ability to excel under pressure within established timeframe and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills
• Successful candidates must be fully vaccinated from COVID19 as a condition of employment prior to the start date

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The Opportunity: 
As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe. 

As a Naval Operational Planner, you’ll bring your Navy and Joint Planning Process expertise to work alongside thought leaders in data analytics and consulting on projects for our Navy clients. You’ll use your skills and expertise to develop effective mission command orders. 

Work with us to analyze mission requirements, assess operations plans, develop plans and annexes, and coordinate with stakeholders to support Navy contingency operations.

You served your country as an Officer and an operational planner. Further your career while creating mission-forward solutions that matter. 

Join us. The world can’t wait.

You Have:  

• 15+ years of experience in the military or government

• 10+ years of experience supporting Joint or Navy operations  in Echelon III or above staffs

• 10+ years of experience in Navy or Joint Planning at the Operational Level of War

• 10+ years of experience conducting long-range planning and operational analysis to identify gaps in Fleet capabilities

• Secret clearance

• Master's degree

Nice If You Have:  

• Experience leading Operational Planning Teams or Cross-Functional planning teams at the Navy or Joint level

• Experience leading Crisis Action Teams  

• TS/SCI clearance

• Graduate of Navy or Joint Advanced Planning School, such as MAWS, JAWS, or other service equivalent

• Graduate of the Navy Maritime Staff Operators Course

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career: 

Grow With Us 
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. 

A Place Where You Belong 
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home. 

Your Candidate Journey 
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

The opportunity:

We are sourcing a Senior Consultant - Strategy Execution to support the Head of Strategy Execution, to ensure that the initiatives and investment decisions align to AIA Australia’s strategic priorities and the initiative’s benefits are realised.

This is a fantastic opportunity to drive the execution of ambitious critical initiatives and to help build the capability of the relatively new Strategy Execution function. This function has an enterprise-wide scope with projects encompassing Growth, Customer Experience, Digital, Analytics and Operational Excellence.

To do this optimally you will:

• Support the operation of the Strategic Investment Committee (SIC), which comprises of the CEO, CSIDO, CFO, CTO and CRO
• Support in facilitating the prioritisation of enterprise-wise strategic investments based on organisational priorities, emerging opportunities and execution challenges
• Rollout and ongoing management of the enterprise-wide benefits management framework
• Review business cases and be a collaborative challenger to ensure high-quality cases for discussion by SIC
• Liaise with projects to mentor in respect of SIC process, funding, benefits and key measures as they relate to the strategic plan
• Work with Executives, Program Sponsors and Project Managers to ensure benefits outlined in the cases are strategically aligned, measurable and assessable
• Develop the consolidated view of strategic investment costs, benefits, critical metrics and project outcomes for the senior leadership
• Collaborate across the organisation to challenge and influence a wide range of partners
• Work optimally with the senior executives from Group Office (Hong Kong).

Successful applications will demonstrate:

• Transformation experience gained from Financial Services sector, preferably in group-wide or enterprise-wide role
• Strategy or Management Consulting experience with financial services clients
• Commercially astute with experience in developing and reviewing business cases
• Portfolio/Program management and delivery skills
• Experience working with the Finance function and project delivery teams to develop enterprise view of the strategic investment portfolio
• Knowledge of key drivers of the life and health markets in Australia
• Strong skills in the Microsoft Office suite
• Establish and maintain customer relationships through effective communication, negotiation, and issues management.

Why choose AIA:

We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Work with supportive and inclusive managers

AIA is different. Are you?

To join an organisation that helps people live better every single day, apply via the link prior to COB on Tuesday, 12 March 2024!

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Description
Note: By applying to the Small, Medium and Growth Business Account Executive posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization will review your resume for open Account Executives roles. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

Sales Organization Description:
Our Sales Organization is made up of business segments. Within these business segments, the teams sell across multiple verticals and there are teams that sell specifically into one industry or vertical. You may be aligned to the following verticals and/or clouds: Public Sector, Professional Services, Slack, Mulesoft, Tableau, Marketing Cloud, Specialization Cloud, Enterprise Corporate Sales and .ORG (Non Profit & Education).

In addition, we have Core Teams that sell the entire Salesforce Platform and our Co Prime teams specialize in a specific cloud solution, including but not limited to, Service Cloud, Marketing Cloud, Commerce Cloud, Heroku or Quip.

SMB Business Unit:
Small Business - “SB” (1 - 45 employees)
Growth Business - “GRB” (46 - 200 employees)

Day to Day
Selling the entire Customer 360 Platform, or a specific cloud, across a set of Salesforce customers and/or new logos.

They do this by...
Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level
Creating demand by uncovering business problems and matching them to our solution
Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
Building credibility and trust while influencing buying decisions
Selling on value and return on investment vs. technical functionality
Generating pipeline that leads to closed revenue and quota attainment

Preferred Qualifications
Average of 2-5 years of full cycle sales experience, with at least 1 in the field with a proven track record of success
Experience managing and growing existing and/or net new logo accounts
Experience selling to the C-suite
Ability to craft a point of view and build credibility as a ‘Trusted Adviser’ with your customers
Experience building a business case and delivering return on investment
Ability to build and deliver presentations to your customers
Ability to strategize with a large extended internal team
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer experience, work experience, etc.)

Our investment in you
World class enablement and on-demand training - check out Trailhead.com for a sneak peek!
Sandler Sales Training
Week-long product bootcamp
Fast Ramp mentorship program
Weekly 1:1 coaching with your leadership
Clear path to promotion with accelerated leadership development programs

Working at Salesforce
Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs.

Benefits
We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.

We provide other world-leading benefits to all our employees, including:
Health, life insurance, retirement saving plan
Monthly wellness allowance
Flexible time off & leave policies
Parental benefits
Perks and discounts
 

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

The role will provide remote planning and logistics management service to Bosch internal customers located in Japan. The working location will be in District 1, HCMC, with flexible working policy. Depending on customers’ request, the role might include some (but not all) of the responsibilities below:

• Material planning, passthrough planning and delivery management: Monitor and control shipments, deliveries and inventory of material to meet customers’ demand.
• System maintenance and execution: Input and maintain master/transactional data on SAP and other planning/logistics management systems.
• Communication: Emails and online meetings with internal customers in Japan, as well as internal/external suppliers around the globe.
• Report preparation: Perform daily/weekly/monthly reports of delivery/inventory performance; Remote stock-taking support for internal customers.
• Process standardization and digitalization (Optional, for those with interest): Improve productivity by eliminating non-value-adding tasks, unifying working standards, and task automation.
• Other planning & Logistics Management related tasks

WHY PATIENTS NEED YOU

Pfizer’s purpose is to deliver breakthroughs that change patients’ lives. Research and Development is at the heart of fulfilling Pfizer’s purpose as we work to translate advanced science and technologies into the therapies and vaccines that matter most. Whether you are in the discovery sciences, ensuring drug safety and efficacy or supporting clinical trials, you will apply cutting edge design and process development capabilities to accelerate and bring the best in class medicines to patients around the world.

POSITION SUMMARY

• Support the Head of Business Operations and Business Operations Team. Manage communications, planning and execution of daily operations, lead and monitor deliverables and direct special projects.
• Support, coordinate, and optimize Oncology Research Unit (ORU) leadership team and (ORU LT) meetings.
• Organize create and issue departmental communications and annual training events.
• You will be responsible for supporting Department Operating Plan requirements; supporting Opex management in partnership with Finance, ensuring headcount and associated travel and training budgets are effectively forecast and then actively managed.

KEY RESPONSIBILITIES

• Implements business processes within ORU in support of functional excellence, innovation and quality, identifying areas for efficiency across groups, the enterprise, and integration.
• Supports a breadth of operational and communications initiatives/activities, and is accountable for a wide variety of deliverables and special project implementation.
• In collaboration with the Head of Business Operations, drafts and edits presentations for internal and external audiences, partners with Communications to support planning and management of communications needs, supports financial planning, and drives day-to-day operations and logistics for key interactions, meetings, and events with other groups in Pfizer Oncology PRD, and company-wide.
• Works proactively with ORU colleagues to ensure robust connectivity, planning and partnerships.
• Support for ORU training/compliance curriculum, SOPs, education and development of line processes, etc.
• Supports the planning of town halls and preparation of associated materials and presentations.
• Supports Opex budget management with Head of Business Operations, Leadership Team, and Finance.
• Establishes and maintain Teams site structure and SharePoint for department.
• Supports integration coordination for the department.
• Participates in ad hoc workstreams and special projects as needed.
• Partners with across Pfizer Oncology to identify best practices.
• Manages guidance on communications plan for key milestones, routinely updating distribution lists.

MINIMUM QUALIFICATIONS

• Bachelor’s degree with relevant experience.
• Previous experience working in a pharmaceutical or biotech organization is beneficial, but not required.
• Ability to manage and triage a high volume of work, working alongside senior leaders in a large organization.   
• Ability to maintain composure under pressure as well as anticipate and manage unforeseen situations.

Relocation assistance may be available based on business needs and/or eligibility.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

• Ensure all client needs and requests are met and accurately delivered in a timely manner

• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

• Apply necessary effort and QC approach to deliver “Best-in-class” work and service

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

• Work independently on assigned production tasks

• Expected to uphold the Standards of Service and best practices developed by Epiq

Essential Job Responsibilities

• Monitor  and  listen  to  clients  to  understand  inquiries  and  requests  in  order  to  provide  accurate information about the facilities and services and prompt assistance

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions

• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests

• Work  independently  on  production  assignments,  often  at  a  satellite  copy  center  without  direct supervision

• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Have direct involvement and handle complications, client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

• Exhibit excellence in client service and the ability to serve others

• Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation

• Sort, distribute and meter US mail with knowledge of current postal rates

• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

• Other duties as assigned with increased oversight responsibilities, including, but not limited to:

Mail/Distribution Services

• Sort, distribute and meter US mail with knowledge of current postal rates

• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

Copy Services

• Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq’s standard of operation

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions

• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Hospitality Services

• Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens

• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively

• Place orders for food and beverages for use during meetings as assigned

• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use

• Organize and distribute client kitchen supplies

• Maintain inventory control and order supplies as needed

• Perform cleaning, dusting and other incidental tasks as assigned

Floor Coordination

• Provide excellent client service as the first line of contact with the client

• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Facilities

• Provide excellent client service as the liaison between the Firm/Organization and their building management

• Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.

• Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor

• Responsible for communicating facility issues with client and assisting where needed

Reception

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors

• Answer incoming telephone calls and direct call traffic to the proper person

• Take accurate and complete messages for those employees who may be unavailable

• Greet and announce visitors in a friendly and business-like manner

• Maintain neatness and organization of reception desk and front closet areas

Qualifications & Characteristics

• High School Diploma or equivalent

• Minimum of 1 year professional level work experience in a production setting, preferably within copy, printing or scanning environment

• Prior shipping and receiving or facilities experience preferred, but not required

• Previous experience in a client service oriented field

• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel

Job Requirements

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

• Ability to learn skills quickly

• Flexibility in dealing with simultaneous projects

• Attention to detail

• Ability to lift or move 40 lbs. or greater

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) and computers

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.