Total 14 Others level Business Management / Project / Planning job vacancies in epsom kt18 5db

A patient focused group of independent Opticians are looking for a full or part time Optometrist for their well-established Epsom practice.

You will be able to provide patents with a personalised experience, utilising some of the most advanced equipment available.

Optometrist - Role

• Modern independent
• Single testing room
• Small, close knit team
• Loyal patient base
• Focus on patient care
• Providing thorough sight tests to patients - 30 mins
• Advanced equipment - Optomap, OCT, Tonometer, digital slitlamp
• Optix computer system
• Working alongside an experienced Dispensing Optician
• High level of clinical freedom - You decide how to manage the patient, and what lens/contact lenses you want to dispense
• Working 3, 4 or 5 days a week including Saturdays
• Opening hours from 9am to 5.30pm (5pm on a Sat)
• Salary between £50,000 to £65,000 DOE, plus bonus
• Staff discount
• Private medical insurance
• Private indemnity insurance
• Life cover
• Relocation package available
• Continuous training and development
• Encouraged to pick up additional accreditations and specialisms - areas like dry eye, macular degeneration, glaucoma, specialist contact lenses, myopia control and orthokeratology.
• Support from other Optoms, Trainers and Professional services teams

Optometrist - Requirements

• Fully qualified Optometrist registered with the GOC
• Happy to work as the sole Optom
• Willing to learn and develop
• Wants be able to provide the very best eye test possible
• Wants to provide higher levels of communication and patient engagement
• Focus on clinical excellence

To apply for this role please send a copy of your CV to Rebecca Wood using the apply now link.

What skills and experience we're looking for

HR Business Partner - Camberley, Sunbury, Epsom and Banstead

Are you a HR Professional that enjoys Employee Relations casework and wants to make a real difference to the schools in our Multi-Academy Trust?

We are excited to offer a fantastic opportunity for a proactive and dynamic HR Business Partner. This role will have a significant impact for schools by addressing HR casework, as well as contributing to the implementation of an ambitious People strategy.

Your opportunity

Your role will be to lead employee relations cases across your schools, supporting leaders with practical advice and guidance in line with current legislation.

You will approach your work with professionalism, demonstrating skill and confidence in addressing and challenging team cultures and behaviours to ensure they align with the Trust’s values.

You will work as part of a highly skilled team of HR Business Partners, reporting to the Director of Employee Relations. You will collaborate with other operational partners and the broader People team, with opportunities to engage in project work.

You will support Schools in Region B which covers Camberley, Sunbury, Epsom and Banstead.

This is a full-time all year school-based position. Whilst visits to schools within Region B will be required to support some elements of casework, using Teams and Zoom will be integral to the role. We have satellite offices at Pine Ridge School and The Beacon School from which you can work on a more regular basis.

What we are looking for

We are looking for someone:

• Who has a minimum of a level 5 CIPD qualification with significant ER experience, preferably with a background in the education sector.
• Who can provide excellent HR knowledge and support, bringing challenge to decision making where appropriate
• Who demonstrates unquestionable integrity and discretion to ensure that the Trust’s HR processes are managed to the highest standard
• That is proactive in keeping professional HR knowledge up to date and has a commitment to personal and professional development
• Who is a confident communicator, able to present our people strategy to our Headteachers and other key stakeholders
• Who can be flexible, have a calm approach and a ‘can-do’ attitude, and is comfortable working at pace with multiple priorities
• Who interacts positively with colleagues, is solutions focused, pragmatic in their approach, and seeks to understand the needs of each of our school

For an informal discussion about the role please contact Kelly Timpson - details of which can be found in the Job Description

The Details

Location:Camberley, Sunbury, Epsom and Banstead.

Salary: Between £45,000 and £51,000 FTE per annum. Please note the remuneration is inclusive of travels costs.

Hours of work:This is a full-time, full-year, school-based position. Visits to our schools will be necessary when required to support casework, but using Teams and Zoom will be integral to the role.

Start Date:ASAP

Closing date for applications:3rd November

Interview Date: TBC

What the school offers its staff

Join Our Community

As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career, whether in one of our 43 academies or in our central team.

• A growing Multi Academy Trust with over 2,000 colleagues and over 17,000 pupils
• Founded upon the values of Respect, Inclusivity, Integrity and Kindness
• 43 primary and secondary schools across 7 Local Authority areas across the south of England
• We work as a community whilst ensuring each school maintains its own unique identity
• Committed to ensuring all children and young people receive the best possible education

Our Employment Offer

GLF Schools has a generous employment offer, which allows all our colleagues to Grow, Learn and Flourish

• Access to our highly competitive pension scheme (LGPS)
• Generous holiday allowance
• Work life and family friendly policies
• Employee wellbeing initiatives
• Access to a staff benefits portal
• Community and collaboration working model

The Details

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Forecast, Planning and Performance Manager

Epsom | Business Service Capacity | Permanent | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Forecast, Planning and Performance Manager you possess advanced expertise in forecasting techniques, including the ability to manually forecast using sophisticated Excel models and Erlang formulas. You understand resource load balancing in customer contact channels, can link forecasts to financial impacts, and are proficient with Contact Centre technologies (e.g., Cxone, Calabrio).

You have strong commercial and financial awareness, with the ability to translate forecasting data into potential financial impacts and understand how all Contact Centre KPIs contribute to overall business performance.

You are a strong communicator and analytical thinker with commercial insight, and attention to detail, with a focus on enhancing the customer experience.

As our Forecast, Planning and Performance Manager you will:

• Be accountable for Business Services forecasts, considering capacity issues for people, systems, and infrastructure in both front and back office.

• Incorporate all planned and proposed changes into budget and operational plans for Business Services.

• Ensure forecasts are operationalized into viable resource plans to support business needs.

• Support efficient coordination of resources, service levels, future planning, revenue targets, and optimized performance.

• Lead and develop the team to optimize agent performance through process improvements.

• Focus on the customer journey while maximizing efficiencies and developing management information (MI) and dashboards for ongoing performance monitoring.

• Review all pipeline activities, including customer contact across various channels, and plan resources for future projects and contract mobilization.

• Maintain regular contact with senior stakeholders to address potential impacts on forecasting and operational performance.

• Drive contact centre performance to ensure consistently exceptional service for every customer, every time.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Sales Executive - Gaming industry Salary £30,000 + turnover based commission structure..

Are you an avid call of duty gamer, or do you play a similar game and have knowledge like a commando? If so, we are searching for a sales executive within the military gaming industry to join an extremely successful company based in Epsom.

You will play an extremely important role for the business and help drive sales to new and existing customers. Maybe you have been working within the sports leisure industry or another organisation selling combat equipment, if so, this is the role for you.

The company are expanding, and therefore the Business Development Team needs your help!

The Role:

• Identify areas to up-sell to existing clients.
• Identify new areas of business and companies to sell new products into.
• Be able to find the right connection and develop this relationship within new and existing clients.
• Travel to trade shows, client's premises, and strive to be a tenacious personality within the industry.
• Handle any company generated leads with diligence and professionalism.
• Maintain prospect client's and current client's database.
• Keep abreast of all developments within the combat leisure industry, so that you can have meaningful conversations with clients.
• Represent yourself and the business in the best possible light at all times.

The Person:

• High level of interest in the sports leisure industry, or a big Call of Duty gamer.
• Used to working to tight deadlines and under pressure.
• Strong planning and negotiation skills.
• Highly self-motivated.
• Experience of selling to SME's and communicating at all levels.

The Benefits

• 20 days holiday plus bank holidays.
• Lots of company days/nights out.
• Close working environment with peers.
• All expenses paid for travel to events.
• Company Turnover based commission structure.

If this all sounds like a place you would like to be a part of, please get in touch with me.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Business Development Manager Salary £30,000 + turnover based commission structure..

We are searching for someone that is looking to join an extremely successful company based in Epsom. You will play an extremely important role for the business and help drive sales to new and existing customers. Maybe you have been working within the sports leisure industry or another organisation selling combat equipment, if so, this is the role for you.

The company are expanding, and therefore the Business Development Team needs your help!

The Role:

• Identify areas to up-sell to existing clients.
• Identify new areas of business and companies to sell new products into.
• Be able to find the right connection and develop this relationship within new and existing clients.
• Travel to trade shows, client's premises, and strive to be a tenacious personality within the industry.
• Handle any company generated leads with diligence and professionalism.
• Maintain prospect client's and current client's database.
• Keep abreast of all developments within the combat leisure industry, so that you can have meaningful conversations with clients.
• Represent yourself and the business in the best possible light at all times.

The Person:

• High level of interest in the sports leisure industry, or a big Call of Duty gamer.
• Used to working to tight deadlines and under pressure.
• Strong planning and negotiation skills.
• Highly self-motivated.
• Experience of selling to SME's and communicating at all levels.

The Benefits

• 20 days holiday plus bank holidays.
• Lots of company days/nights out.
• Close working environment with peers.
• All expenses paid for travel to events.
• Company Turnover based commission structure.

If this all sounds like a place you would like to be a part of, please get in touch with me.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Title: Business Support Coordinator
Location: Prestige Support Centre, Epsom, Surrey
Salary: £25,000 - 27,000pa depending on experience
Hours: Full time, Monday to Friday 9-5

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Support Coordinator, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a highly motivated individual to join us in supporting our branches and central office team within Prestige Nursing & Care. The role includes (but not limited to) day to day enquires, building maintenance, office relocations, branch ordering, general admin, keeping internal systems up to date, along with supporting various other teams within the organisation for any enquires that may arise. If you are resilient, organised, self motivated and great at communicating then this role will be perfectly suited to you.

• Extensive calendar management, including meeting coordination, both internally and with executives and assistants throughout the company and on occasion external businesses.
• Administrative duties, such as: arrangement of international and domestic travel, filing, screening calls, taking messages, and making catering arrangements for meetings, post room and courier management, ordering supplies and managing the office car park
• Assisting Property and Facilities manager with facilities management including liaising with the landlord and service providers for head office
• Arrange logistics for onsite and offsite meetings; negotiate with suppliers for meetings and other needs including making travel and accommodation arrangements
• Maintain team distribution lists and the organisational chart for the business
• Provide holiday or equivalent cover for Property & Facilities Manager
• Supporting branch managers with general requests and maintenance requirements
• General office support as required
• Maintain records & databases for all building compliance across central support office and branch network

Responsibilities:

• Receiving central telephone calls, directing, and taking messages
• Excellent customer service and communication skills to handle all enquiries
• Organising courier bookings for central support office and branch network
• Meeting co-ordination including equipment and food beverages supplies
• Greeting visitors to Prestige Nursing & Care central support office
• Opening all incoming post and allocating to the relevant person / department
• Maintaining office procedures and systems
• Maintaining property management systems
• Assisting with general enquiries from branch managers and the wider Regional operations team
• Organise service visits for training equipment across our branch network
• Working closely with the quality team to ensure the highest standard of H&S and compliance is met across our branch network
• Overseeing the relationship with outsourced cleaning providers
• General and company-branded stationary order management for central support office and branch network
• Providing support to the Branch network including equipment and supplies
• Responsible for company archiving including allocating archive box numbers
• Assisting Property & Facilities Manager with branch office moves and advising all relevant parties, updating accounts and suppliers with new information
• Assisting Property & Facilities Manager with all building maintenance across our branches, including liaison with landlords, reporting any building issues and organising relevant repairs and maintenance, fire extinguisher servicing, lift maintenance, overseeing office cleaning
• Co-ordination of central support office and branch car parking
• Managing the central support office notice boards
• Supporting with general office duties as required including general correspondence, photocopying, e-mailing, preparing letters, reports and presentations, shredding and faxing
• Uniforms ordering for our carers and nurse colleagues, obtaining payments, dealing with queries and supplier management
• Supporting Property & Facilities Manager with supplier relationships including reviewing existing contracts, negotiating contract renewals, and conducting market reviews
• Managing supply including stationery, kitchen and office supplies, travel
• Management of reception@, info@ and facilities@ email account which represents the first and main point of contact to the company, responding and appropriately dealing with enquiries
• Ensuring the main office, meeting rooms, board room, kitchen areas and storage areas are clean and tidy at all times

Accountabilities:

• Research, identify and propose new office locations with support of your line manager
• Driving the business forward in all areas of safety and compliance
• Liaise closely with operational managers to ensure efficient planning of any relocations.
• Ensure the continual development of our central support office
• Supporting branches to identify and maintain compliance
• Ensure effective communication between the branch network and the management teams in all areas of business support

Person Specification:

Essential

• Adaptability - can change direction quickly as priorities shift
• Experience of supporting groups of people of increasing seniority and complexity
• Comfortable in booking complex travel and organising meetings along with creating travel itineraries
• Can take full ownership for managing multiple diaries, calendars and room bookings
• Proven experience in taking initiative and acting independently without direction
• Fully conversant in Office 365 applications
• High levels of attention to detail, and the ability to handle sensitive and confidential information
• Excellent customer service and communication skills
• Have the ability to work with various personality types and be an effective virtual assistant if required
• Able to meet deadlines and sudden changes in an organised manner
• A friendly and professional attitude

Desirable

• Experience of or motivation to work in the health & social care sector
• Ideally exposure to a complex operational, multi-site and contract driven business
• Commitment to improve and identify areas of opportunity for self-development
• Strong commercial awareness
• Experience of project management and programme control
• Educated to degree level or equivalent

Competencies & Behaviours:

• Resilience, energy and drive
• Professional, friendly and can-do attitude
• Excellent customer service and communication skills
• Computer literate in Microsoft Office
• Ability to work on own initiative
• Excellent organisational and prioritisation skills
• Smart, professional appearance
• A team player with the ability to work with colleagues at all levels of the business
• High levels of personal integrity

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
**Must have knowledge of the Home Care sector**

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDEHP23

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Your new company
Are you ready to lead world-class, multidisciplinary projects? Look no further! This is a global design, engineering, and project management organisation. Their mission? To transform the world's infrastructure and energy systems by connecting people, data, and technology. Collaboration: Join a genuinely collaborative environment where everyone's talents are celebrated and work alongside experts who value diverse thinking with a Work-Life Balance to enjoy flexible and remote working policies tailored to your priorities.
They have recent pledges for Women's Equality and a commitment to be a 'Disability Confident' and'Inclusive employer.


Your new role
As a Senior Project Manager, you'll be a key part of the London & Southeast Project Management Service Line. Here's what you'll do:Project Delivery: Lead project delivery from inception to completion.
Manage budgets, risks, and safety standards.
Client Relationships: Be the main point of contact with our clients. Build strong relationships and provide regular updates.
Team Leadership: Lead high-performing design and delivery teams. Ensure projects are delivered on time and within budget.
Technical Excellence: Provide effective project management services across RIBA Stages 0-7 (or equivalent)


What you'll need to succeed
Experience: You have several years of multidisciplinary infrastructure project delivery experience, ideally within a consultancy environment.
Communication Skills: Your ability to think laterally and communicate effectively is essential.
Commercial Awareness: Strong commercial acumen and a client-focused approach.
Technical Competence: Manage schemes, budgets, and programs with confidence

What you'll get in return
Highly Competitive Salary: Your salary will be competitive and commensurate with your experience and qualifications.
Car Allowance: Get the wheels turning with a car allowance to support your mobility.
Enhanced Pension Contribution: Secure your future with a generous pension scheme.
Cycle to Work Scheme: Stay fit and eco-friendly by participating in their cycle-to-work program.
Annual Bonus: Your hard work won't go unnoticed. Expect an annual bonus as a token of appreciation.
Profit Share Bonus: When they succeed, you share in their success with a profit share bonus program rewarding your contributions.
Private Healthcare and Medical Insurance: Your well-being matters. Access to private healthcare services and medical coverage

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call 07488 312 618 now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Operate communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals and WMAS operational staff taking patient demographics and a full presenting history. Inputting details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts. Ensure the effective deployment of resources to meet contractual requirements, co-ordinating the work of others as required. Make outbound calls to other professionals and the general public adhering to working practices and protocols. These include: contacting relatives; querying other professionals; communicating with hospitals; arranging breakdown recovery for ambulances and reporting incidents to other emergency services. Support the achievement of agreed National and Trust standards of service. In conjunction with first line management ensure that patient movement is co-ordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximise the effective use of available resources. Report to first line management on the performance of operational staff in the delivery of the Service. Through the process of planning/control, allocate and re-assign where necessary journeys to operational staff working for the Non-Emergency Service using a high-level of organisational skill. Receive and process sickness and fitness notifications from all Operational and Control staff. Handle calls from Drivers regarding their work and shift arrangements. Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act and Caldicott Guidelines. Assist first line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts. Attend training courses, which are required to maintain professional knowledge and keep up to date with changing procedures and protocols. Train new Call Takers on the telephone and computer system. Identify and report IT related problems on computer software and workstations. Undertake administration duties when required, including filing, faxing and photocopying. Any other duties consistent with role

HR Business Partner (Health Systems) - South East

Hybrid Working - Multiple Sites (Ipswich and Cambridge) | Permanent | Full Time

Grade 10 | Competitive salary, depending on experience

37.5 Weekly Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As the HR Business Partner for South East, you'll act as a trusted and proactive partner with the local leaders and line managers, providing strategic people support and expertise. You'll be actively influencing and shaping the talent and development agenda, building capabilities, providing high-quality people advice as well as driving positive business outcomes across our Hospitals and consumer gyms.

This role is regional and will cover Nuffield Health's South East Health System including our Wellbeing sites Norwich to St Albans and hospitals in Ipswich and Cambridge. This position would be suitable someone who can easily access these areas and is happy to travel

​

You will also:

• Proactively and strategically support the SLT and key stakeholders to continually evolve capability as well as their ability to deliver KPIs and business priorities through the effective use of performance management frameworks and policies.

• Support delivery of people workstreams of regional and business-wide initiatives/projects.

• Work in partnership with the Employee relations team in complex/high-risk ER cases.

• Provide process assurance and support key stakeholders in adhering to all aspects of people compliance, administration and people lifecycle activities - ensuring all relevant legal and regulatory documentation is maintained appropriately.

• Support key stakeholders in talent management, identifying key talent/ developing a succession plan and implementing performance management processes.

• Managing change and HR analytics

To succeed as our HR Business Partner, you will:

• Demonstrate knowledge within Employee Relations

• Proven experience as an HR Generalist

• CIPD level 5 or working towards preferable

• Experience of HR Systems (ideally HR workday)

• Proven ability to coach and develop line managers

• Strong customer focus and commercial awareness

• Evidence of working and communicating effectively with stakeholders

• Confidence and ability to influence and challenge others

• Previous experience of working within a Clinical Environment would be helpful but not essential.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.

Proud member of the Disability Confident employer scheme

Nuffield Health, the UK's largest not for profit healthcare provider, is seeking a Customer Service Coordinator / Administrator to join our Remote Services team at our flagship head office in Epsom, Surrey.

This is an exciting opportunity in our dynamic and fast paced Physiotherapy team. Supporting a team of Physiotherapists, the successful candidate will;

• Expertly handle all contact with our customers via calls and emails, ensuring the customer journey is seamless throughout.
• Promoting a positive image of Nuffield Health through effective communication and responsive action with both internal and external contacts (existing customers/suppliers/general enquiries)
• Managing, organising and updating relevant data using database applications
• Diary Management service

Required Skills;

• Competent IT user with strong skills particularly in Excel, Outlook and Word
• Ability to learn new database systems quickly and accurately
• Professional and confident with excellent verbal communication skills
• Ability to prioritise and deal with varied workload under the pressure of multiple deadlines
• Excellent attention to detail and time management skills
• Previous experience as an Administrator/ Coordinator within the UK Healthcare market (beneficial).

Location: Our Support Centre is located in the heart of the town - 5 minutes' walk from Epsom train station.

Benefits: We want you to be the best you can be. So we promise to support you with training, career development and our unique health and wellbeing focused benefits package. This includes free membership of your local Fitness and Wellbeing Club, private healthcare and an annual health assessment, as well as a range of lifestyle and financial wellbeing benefits. We want to help you live well and get the balance right in life, so we'll give you 25 days' holiday in your first years here - and we'll reward you with more annual leave for building your career with us.

Ready to bring out the specialist in you? Apply at nuffieldhealthcareers.com

Proud member of the Disability Confident employer scheme

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom - minimum 2 days per week | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme