About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Business Analyst
Solihull, B91 3QJ
Hybrid working (with travel as and when required for meetings/workshops)
Full Time, Permanent (37.5 hours per week)
£42,000 per annum plus benefits
Serco are a leading global services provider committed to delivery essential public services across Defence, Health, Justice & Immigration, Citizen Services, Transport, Leisure and Environmental. We are currently looking for a dynamic and skilled Business Analyst to join our Enabling Services Projects and Programmes Team. As a critical member of this team, you will play a key role in driving complex and large-scale change initiatives, with a specific focus on enhancing the efficiency and accessibility of our shared services for our users.
In this role, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across our sectors – as such, personal growth, achievement, and development won’t be hard to find! You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
Main responsibilities of the role include:
- Assist in gathering accurate information, identifying problems and opportunities, proposing solutions, and delivering high-quality results.
- Conduct insightful analysis and communicate complex ideas effectively.
- Ensure recommendations align with strategic business objectives.
- Proactively engage with internal and external stakeholders to analyse information needs and functional requirements.
- Manage stakeholders effectively and advocate for change when necessary.
- Seek guidance from subject matter experts for complex issues.
- Identify and implement effective change management methods, measuring and evaluating outcomes.
- Assist teams in managing outcomes, prioritising work, and adhering to project scopes.
- Provide training and support for individuals impacted by new systems and processes.
- Lead workshops to design new processes and address process-related issues.
- Analyse and structure large amounts of information for process redesign.
What you’ll need to do the role:
- A recognised qualification in Business Analytics, preferably certified through BCS, would be desirable.
- Proven experience in shared service (Payroll, HR, Finance, Procurement, Fleet and Workforce Management). In particular, payroll projects or experience within a payroll environment is desirable.
- Experience of business analysis, data analysis, change management, Operational Excellence or Robotic Process Automation (RPA) in a service environment.
- Experience of successfully delivering workshops, interviews, process, and feedback sessions.
- Ability to communicate across a diverse community of stakeholders with good networking and influencing skills.
- Ability to work with changing prioritises and with multiple projects.
- Self-starter with ability to work in a fast-paced, deadline driven environment.
- Excellent research and analysis skills and attention to detail.
- Working knowledge of relevant business management/business analysis principles.
- Ability to turn complex concepts into simple language.
- Working knowledge of MS Office tools and other relevant software packages, particularly Excel.
- Strong willingness to learn.
What we offer:
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- Annual Leave Purchase Scheme.
- Flexible working options.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
- Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
