Total 2 science rd research job vacancies in Business Management / Project / Planning category in Crawley, West Sussex, RH10 1SX

Business Analyst Consultant
Customer Science Sydney, New South Wales, Australia (Hybrid)

About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?

Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.

About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.

· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment

Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.

Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner

Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on catherine.larroche@customerscience.com.au

Senior Project Lead Diverse Media Research
Clerk Grade: 9/10Employment Type: This is a temporary role until 30 June 2025Hybrid 1-2 days in officeThis role sits within the Brand Digital and Communications Division in the Brand and Communications teamAbout the team Would you love a role where you can make a real difference to the NSW multicultural community?Are you a project manager with an eye for detail, government experience and are ready to hit the ground running?We are looking for a project management star to join our Diverse Communications and Partnerships team developing a research project into multicultural media and communities in NSW. The research will allow us to develop and implement Government communications approaches on key issues.Join a fun supportive team who love to tackle tricky problems and come up with creative solutions. Your day-to-day: * You will plan the procurement of a large multicultural research project.* You ... Click here to view more detail / apply for Senior Project Lead? Diverse Media Research