Blackbaud is looking for a Business Analyst Staff, Sales Intake, who will be responsible for understanding business requirements from our customers and translating that information into professional services recommendations. Our Business Analysts ensure that services are positioned in a way that best ensures that functional requirements are met and a positive and successful customer experience is had. The Business Analyst should stay up to date with knowledge of the most appropriate tools and technologies and bring the relevant past experiences to the organization.
We’re looking for someone who has exhibited skill in these activities that are key components of the position:
Extracting business requirements from the submitter
Conducting pre-sales activities including creating hours estimates, presenting proposals to clients, and building customer confidence in solutions
Providing customer consultation, when needed, in the support of sales for Blackbaud services
Communicating information in a form well matched to, and well received by, both internal and external customers
Managing interactions, and prioritizing tasks, for multiple concurrent requests
Inviting productive and regular exchanges of information among team members across multiple teams
Proactively identifying business opportunities and issues
Keeping appropriate people informed about progress in tasks/projects
Looking beyond obvious solutions, and experimenting with different approaches to solving problems, while remaining within corporate guidelines
Exercising a high degree of autonomy and an ability to collaborate across multiple internal and external stakeholder organizations
Answering technical and service delivery questions
Maintaining and improving technical understanding of the Blackbaud solution portfolio
What we’ll want you to have:
Knowledge of Blackbaud Raiser’s Edge NXT®, Blackbaud CRM™, Blackbaud Altru®, and Blackbaud’s products for the K-12 market
Ideal candidates should be able to operate under minimal supervision
Strong listening and presentation skills; demonstrated ability to ask effective need-development questions
Background in, or exposure to, Software/SaaS is preferred
Must be process-oriented
A strong passion for, and orientation towards, providing a positive customer experience
Demonstrated ability to effectively and quickly build relationships, establish credibility, respect, and confidence
Proven success in a high volume and fast-paced growth environment
Excellent written and oral communication skills
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program