Total 2 education training job vacancies in Business Management / Project / Planning category in Southampton, Hampshire, SO15 2JU

Our higher education client is embarking on a transformative journey to replace its ageing IT Service Management (ITSM) solution with a cutting-edge Enterprise Service Management (ESM) system. This strategic initiative aims to streamline and revolutionise service management across the organisation, enhancing operational efficiency in various departments. By advancing self-service and automation, the university seeks to significantly improve the customer experience. Additionally, the data generated will be leveraged to offer valuable insights into service performance and identify opportunities for process improvement.

Key Responsibilities:

• Requirement Gathering and Analysis: Collaborate with stakeholders across various departments to gather and document detailed business requirements for the new ESM system.
• Process Mapping and Improvement: Analyse current service management processes and identify areas for improvement. Develop and implement optimised processes to enhance efficiency and effectiveness.
• Data Analysis and Reporting: Utilise data generated from the ESM system to provide insights into service performance. Create comprehensive reports and dashboards to support decision-making and continuous improvement.
• Project Coordination: Assist in the phased implementation of the ESM system, starting with the ITSM replacement and gradually extending to other departments such as Student Success, Finance, and People and Development.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing updates on project progress, challenges, and milestones.
• Training and Support: Develop training materials and conduct training sessions for end-users to ensure smooth adoption of the new system. Provide ongoing support to address any issues or concerns.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, preferably in a higher education or IT service management environment.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical specifications.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Proficiency in data analysis tools and techniques, with experience in creating reports and dashboards.
• Knowledge of ITSM and ESM systems, with a strong understanding of service management principles and best practices.

Preferred Skills:

• Experience with project management methodologies and tools.
• Familiarity with automation and self-service technologies.
• The ability to work independently and as part of a team, managing multiple priorities in a dynamic environment.

What you need to do now


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If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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Ready to Make a Difference? Shape the future of businesses and learners alike as our next Area Business Consultant.

Role: Area Business Consultant | Area: Remote, to cover the Hampshire and Berkshire region | Salary: From £27,000 + commission

As an Area Business Consultant, you'll interact with potential and existing clients to create new business chances across different sectors. This includes getting learners involved in our full range of Apprenticeship programs, funded training, or commercial training. You'll collaborate closely with your local team to meet enrolment goals and represent HIT Training Ltd at local events.

The role will include working from home, travelling to client sites and networking opportunities in your local area.

Duties will include:


Actively prospecting and identifying new business leads.
Researching potential clients and new business opportunities within your region.
Networking with local partners and clients to uncover new business opportunities.
Travelling to meet potential clients and partners to explore new business prospects.
Setting up and leading meetings and presentations to convert potential clients.
Tracking and managing new business opportunities using our CRM system.
Collaborating with the local team to prioritise new business generation and support enrollment targets.
Developing and maintaining strong relationships with new clients.
Achieving or surpassing monthly new business targets through proactive outreach.
Coordinating with area managers and internal teams to advance new business leads.
Collecting and sharing client feedback and market insights with relevant departments.




About you

We’re seeking proactive, confident individuals with the following skills and experience:


Previous experience in a business development role.
Experience of new business development and lead generation.
Excellent communication and relationship building skills.
A natural problem solver who can take initiative and is self motivated.
Ideally familiar with the further education and apprenticeship sector.





Your Benefits and Growth

Our Area Business Consultants can expect a competitive base salary starting from £27,000 plus our benefits and commission package:


Achievable uncapped commission, based on new starts per month.
Additional tax-free bonuses when company targets are met.
25 days’ holiday plus bank holidays, with an extra day off for your birthday.
A holiday buy and sell scheme for up to five extra days.
Healthcare cash plan, dental plan, employee assistance programmes, and 24/7 GP access.
Enhanced sick pay and life insurance.
Mileage reimbursement and travel expenses.
Access to tailored training and qualifications.




Our Commitment

We’re dedicated to transforming lives through apprenticeships. As a leading training provider, we see the life-changing power of apprenticeships, not only for individuals but for businesses and the economy as a whole.

We want all our people to shine and bring their whole selves to work, we’re proud to be a Disability Confident and a Living Wage employer. If you want to know more about the role, our ways of working, flexible arrangements or workplace adjustments please email careers@hittraining.co.uk. If you are invited to an interview, we will ask if you need any adjustments for you to best showcase your abilities.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, this role requires an Enhanced DBS Check.

Proud member of the Disability Confident employer scheme