Total 9 customer service job vacancies in Business Management / Project / Planning category in tai po new territories

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

In this role, you will be part of a high-performing business team dedicated to helping mobile-first businesses and app developers achieve their business goals. You will have knowledge of SEA App developer ecosystem and Google App promo solutions, combined with your communication skills and investigative abilities shapes how businesses can grow. You will influence and build relations and provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of potential clients and understand how Google's range of application promo products can grow their business.

You set the goal and advise on marketing strategies which will help Google achieve goals and serve as an expert and advocate for mobile app developers within Google. You will build and manage a pipeline of clients working towards strategic objectives and be responsible for collaborating with a number of internal stakeholders to maximize the long-term success of these new customers.

Qualifications

Job responsibilities

• Prospect, manage and forecast new business pipelines and opportunities.
• Create compelling presentations and develop strategic solutions to meet customer needs.
• Conduct research and analysis, to develop strategies to address market potential and opportunities.
• Provide excellent client service and partnership to our customers and partners.
• Partner with Google’s client on-boarding team to effectively service clients.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, business consultative, business development, online media environment, or marketing role.
• Ability to communicate in Vietnamese and English fluently in order to communicate and serve Vietnamese speaking customers and Southeast Asia customers.

Preferred qualifications

• Experience in business, media, or advertising.
• Experience planning, delivering, and executing marketing campaigns, measurement, and creative strategy in an App ecosystem.
• Experience building a book of business, ensuring the management and fulfillment of strategic goals, and in developing associated agreements.
• Ability to operate and thrive in a dynamic and fluid environment.
• Ability to take on challenges and develop actionable plans and recommendations.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Additional job description

Google Customer Solutions (GCS) works with ad agencies and businesses of all sizes. The Revenue Strategy and Operations (RSO) team provides business-critical insights, ensures cross-functional alignment, and designs/executes initiatives. We stay focused on aligning company priorities with day-to-day operations, and evolve early stage ideas into future-growth initiatives. In APAC, our team supports sales leadership teams across markets in defining/implementing region-specific priorities.

As a Strategy and Operations Lead, you'll lead and project-manage strategy projects/initiatives. You'll engage and coordinate with global, regional and local teams, and management. By working with sales teams, you'll use your analytical skills to develop a robust understanding of market opportunities/challenges, which you'll use to develop short- and long-term strategic initiatives. You'll provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities through data analytics and insights, and develop actionable plans to accelerate growth of GCS China business.
• Involve, align and manage relevant stakeholders across teams and markets to drive a successful implementation.
• Facilitate the communication process with executives across all levels. Build a network with sales teams members across all levels to capture seller and customer feedback and understand the opportunities and challenges.
• Lead deployment of global or regional sales programs/pilots in Greater China markets.
• Support annual business planning and resource management. Support sales teams through one-off troubleshooting, problem-solving, and training on sales program design.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.

Preferred qualifications

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Demonstrated problem-solving and analytical skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take complex ambiguous topics and turn them into stories that spark an audience.

We are looking for a Business Director – New Growth to join our company.

You will be given the opportunity to shape the overall strategy and its execution by identifying global trends, conducting market analysis and evaluating targets within the scope of product lines that are new to the company or externally to enable the use of selective solution partners as a powerful growth driver. Blending market analysis, new solution portfolio strategy and execution, providing a unique opportunity to lead organically whilst developing our business.

Who you will work with:

You will report to the Vice President New Growth and is part of the New Growth Management Team. The Business Director works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments. Therefore, close cooperation with the other Vertical Business Directors, as well as colleagues in the Technical Sales and Services, Technical Operations, Pricing and Digital functions is required. Moreover, the Business Director works very closely with the Sales and Customer Service organization to facilitate and enable the sales teams to sell the New Growth / products.

From nothing to something important:

• Assess the market trends and new customer spend to identify and prioritize strategic gaps, evaluate buy, build, and partner options.
• Provide recommendations on potential acquisitions / partnerships via detailed analysis
• Market mapping to solve customer pain points and maintain a strong external advisory network to inform deal flow and key trends.

From something important to recognizing revenue:

• Ensure the optimal design for the market and launch of new products & solutions by building an effective go to market strategy plan with clear deliverables and accountabilities.
• Establish and work within the defined project management set up – collaborating with internal and external stakeholders.

Recognizing revenue to making it big:

• Manage the profit and loss for the new business solutions. Lead the solution team, develop new products and market strategies.
• Implement key performance indicators and measurements for profitability.
• Drive our sustainability strategy in the necessary direction as suitable for new business.
• Develop and manage concise upskilling offerings for sales, customer services and operations.
• Contribute to budgetary processes and take part in monthly business reviews to optimize the potential
• Monitor the competitive landscape, protect, and build market share, and manage the product brand and price position.
• Monitor and manage the marketing mix of the solution particularly price positioning, promotional activities to drive profitable growth and the product brand within the given frameworks.
• Utilize technology and digital opportunities where it has market potential.
• Support developing products, services, and digital solutions in cooperation with wider product / solution teams.
• Align customer needs across the product, sales, and operations organizations and develop plans and tactics for the customer portfolio.
• Develop inventory policies for the portfolio and review and monitor logistics cost, inventory turnover, availability, lead times and service levels.

What you need to be successful in the role:

• Master’s degree or equivalent in engineering, technical studies and / or business administration
• 7+ years of managerial experience from maritime industry, preferably with P&L responsibility

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Business Director – New Growth.

PRODUCT AREA

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

In this role, you will work with new customers as they go through a sustainable onboarding period. You will set the idea and the strategy for how products and services will reach users.

Qualifications

JOB RESPONSIBILITIES

• Manage different regional customer portfolios to set them up for long-term success with their digital advertising journey.
• Deliver on assigned customer goals while prioritizing and delivering a positive onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve customer relationships, share performance-enhancing suggestions, and promote other Google products.
• Provide advice to help advertisers return on their investment by working with them in a consultative role.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in the media account management or advertising industry.
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
• Ability to communicate in English and Vietnamese, Urdu, or Bahasa fluently to communicate with different regional customers.

PREFERRED QUALIFICATIONS

• Experience in managing and customizing for a customer base.
• Ability to take initiative and lead, motivate, and work well with others.
• Ability to reach out to customers and assist them in adding value to their business.
• Ability to multi-task and manage multiple projects with attention to detail.
• Excellent creative thinking, problem-solving, and communication skills.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.
• Working location: 1-Net (East) at Chai Chee

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

ADDITIONAL JOB DESCRIPTION

As the Project Management Office (PMO) Lead, you will oversee the structured execution of demand generation efforts, process-automation, and pipeline creation and progression initiatives.

Qualifications

JOB RESPONSIBILITIES

• Develop a centralized view of all Google Cloud demand generation projects, including campaigns, content initiatives, events, partner programs, and more.
• Drive demand generation board reviews, consult with leadership on pipeline and business trends, and build an action plan through the portfolio of available solutions.
• Manage packaging, readiness, and execution of programmatic solution campaigns, engage with industry and horizontal technology specialists, and communicate and review results.
• Own the pipeline governance cadence across CE, Sales, RSO, and Customer Experience to establish regular roll-ups of business growth data and account insight.
• Prepare the execution strategy, account lists, manage quarterly demand generation plans, and program execution and tracking, communication actions, and review of results.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in project management, program management, or business strategy function.
• Experience with full enterprise sales-cycle, renewal/consumption business models, and full-funnel sales motions.
• Experience building relationships with sales leaders and cross-functional stakeholders (e.g., marketing, partners, finance, sales operations, etc.).

PREFERRED QUALIFICATIONS

• MBA degree.
• Certification as a Project Management Professional (PMP), or similar Project Management certification.
• Experience in project management, program management, or business strategy functions.
• Experience operating executive cadence and strategic insight, informing the direction of the business.
• Experience meeting deadlines, with the ability to take responsibility.
• Excellent time-management and prioritization skills.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.
• Working location: 1-Net (East) at Chai Chee

PRODUCT AREA

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

JOB DESCRIPTION

App Developers (App Dev) Strategy and Operations is part of the Business Strategy and Operations (RSO) organization within Google Customer Solutions. The broader RSO organization provides business critical insights using analytics, ensures cross-functional alignment of goals/execution, and helps teams drive strategic partnerships and initiatives forward. The team focuses on aligning the company priorities with effective day-to-day operations, and helps evolve ideas into future-growth initiatives.

In this role, you will be responsible for developing, launching, and maintaining business processes. You will be an expert on how our sales teams function. You will work to reduce the time spent on non-customer activities by improving operations based on needs. You will partner with executive stakeholders across the business and around the world to ensure the smooth execution and implementation of these solutions through the global App Dev Sales teams.

Qualifications

JOB RESPONSIBILITIES

• Support global program and business operations by conducting analyses to enable operational processes, drive business decisions and identify and execute region-specific optimization opportunities.
• Work closely with regional program managers to influence regional Application Developer sales leads on priority initiatives and enable execution of broader business strategy.
• Develop compelling data-driven narratives, data visualizations, and business recommendations for regional business reviews with regional sales leadership.
• Develop dashboards and reports to monitor key regional business metrics.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience with analytics, consulting, or strategy operations in technology.
• Experience with SQL and data visualization techniques.

PREFERRED QUALIFICATIONS

• Advanced degree in Business Analytics or a related quantitative field.
• Experience generating insights from analysis on data sets to drive business decisions.
• Excellent communications skills, with the ability to structure a story line and build presentation decks/briefing documents that support the narrative.
• Excellent problem-solving skills with effective business acumen.