Total 38 customer service job vacancies in Business Management / Project / Planning category in nsw sydney city inner west

Allcare Monitoring Services have an exciting opportunity to join their team to complete a Business Traineeship - Customer Engagement!
ABOUT THE BUSINESS
Allcare Monitoring is a Grade A1 24/7 Central Monitoring Station with 20 years of history. Allcare Monitoring monitors Commercial and Residential security alarms, Medical and duress alarms through a number of industries including domestic, corporate, aged care and service sectors.
The alarm event is received in the monitoring platform, actions including phone calls are made to the alarm event and contact is made with the end user.
Allcare Monitoring are open, honest and communicate transparently with all stakeholders. Their reputation is built on trust and by developing strong, two-way partnerships. They nurture their relationships with clients and staff to embed a sense of community. They focus on collective effort to deliver well-integrated solutions.
ABOUT THE ROLE
Allcare Monitoring are looking for TWO new trainees
... Click here to view more detail / apply for Business Traineeship ? Customer Engagement

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.

Are you an experienced Business Development Manager working within the UK Freight Forwarding industry experience?

Are you looking for the freedom to operate and drive growth without micro-management?

If you have answered yes to the above, then I would be interested in discussing this exciting opportunity which offers minimal restrictions and high earning potential!

Our client is an established and leading, employee-owned business operating in the UK Freight Forwarding industry sector. Currently handling 16,000 TEU annually for imports and 5,000 TEU on exports, they are seeking experienced and talented Business Development Managers to drive their next stage of growth.

Key Requirements:

• You should currently be working for a UK Freight Forwarder and have significant experience in sea freight across import, export or ideally both
• Ideally be based in the Northwest or close proximity
• Have a pro-active mindset and be extremely results driven with the ability to drive new business sales

In return my client are able to offer the following:

• Excellent basic salary of between £40,000 and £80,000, based on previous experience and the ability to migrate existing accounts to my client.
• Car Allowance of £6,000 per annum
• EOT Bonus, linked to overall business performance
• Personal Commission Structure based on personal performance
• Healthcare
• Pension
• Flexible Remote Working

For further details on this excellent opportunity, forward you CV to Jason Wallis on jason.wallis@servicecare.org.uk in the first instance.

Prompt Mower Service Pty Ltd (Prompt Mowers), a family owned and operated Australian entity, started its first store in Plumpton in 1990 and since then it has only gone from strength to strength. Prompt Mowers now has five stores located across the Greater Sydney region including Plumpton, Rouse Hill, Hornsby, Carlingford and Blacktown.

Prompt Mowers specialises in the sale and service of a complete range of lawn mowers, ride-on mowers and a range of other gardening equipment from premium brands like Stihl, Honda and Victa. Other outdoor equipment includes grass trimmers, brush cutters, chainsaws, blowers, shredders, hedge trimmers and high-pressure cleaners. Prompt Mowers also sell and service equipment for civil construction, including motors, generators and brick saws.

Prompt Mowers is a qualified servicing dealer for Stihl, Honda, Victa, Briggs & Stratton, Ferris, Masport, Sanli and Atom and provide repairs and services for almost any brand of mowers. Team of service technicians have been specially trained so that Prompt Mowers can provide its customers with the most accurate advice. Prompt Mowers provides a pre-test, run and tune of products before it leaves the store, and continue to provide ongoing servicing requirements.

Over the years, Prompt Mowers have assisted countless customers find the right equipment to suit their needs and budget. Prompt Mowers prides itself on an unmatched level of customer service and after-sales support.

Role of a Business Service Manager:
As a Business Service Manager at Prompt Mower Service Pty Ltd, you will be responsible to oversee and manage the operational activities of five branches/stores of Prompt Mowers within an organization. You will be responsible for ensuring smooth operations, optimizing efficiency, and maintaining high levels of customer satisfaction.

Duties / Tasks of a Business Service Manager:
• The Business Service Manager at Prompt Mower Service Pty Ltd is responsible for providing support to the branches/ stores in its day-to-day business operations and lead the implementation of standardized operating processes.

• Responsibility includes a strategic approach to business planning, directing daily activities, resource planning, operational efficiency, and ensuring that branches/stores meet performance goals. This includes creating forecasting, demand planning, and overall operational efficiencies to improve service levels to customers across all stores.

• Ensuring that the branches/stores run smoothly and efficiently, and that they adhere to organizational policies and regulations.

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

• Ensure professional and product development opportunities for all employees through, coaching, mentoring and training and provide a safe and healthy work environment.

• Prepare annual operational budget for approval and prepare and present reports on each branch/store performance, trends, and operational insights to senior management.

• Manage data collection of all stores operation for the evaluating the performance to achieve productivity targets, reduce operational cost, eliminate errors, and deliver excellent customer service.

• Report on materials and inventory controls and conduct budget reviews and report cost plans to upper management for each store.

• Maintain constant communication with store managers, staff, and vendors to ensure proper operations of Prompt Mowers.

• Control and allocate resources as appropriate and ensure effective cross-training within the team.

• Continuous improvement of operational process and procedures to ensure best-in-class sales support and ease of doing business
• Supervised and improved customer-oriented service standards and implement effective workplace policies regulating time, performance, and stress management of the work team to ensure a secure and conflict-free workplace environment.

• Handle escalated customer inquiries, complaints, and service issues in a timely and effective manner.

• Processing of transfer of stock between branches on a timely basis, to ensure accurate financial records when assessing financial performance of each branch.

Required skills and qualifications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Minimum two years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes.

Annual Salary: $80000 + Superannuation
If you have the experience and skills, please apply for this role.

Job title - Business Services Officer
Location - London, N1 (Office based 5 days)
Contract - Temporary
Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota
Start Date - Asap

The Role Summary
We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team. The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.

Your key duties within the role will include:

• Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
• Perform day-to-day maintenance tasks and oversee contractor work.
• Deliver post room services, including scanning and distributing incoming post.
• Provide first-line support for Audio Visual (AV) systems and workstation issues.
• Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
• Assist in managing office moves, contractor liaison, and health & safety inspections.
• Support the Business Services Manager in budget monitoring and invoice processing.
• Organise and support conference facilities, including room setup, AV, and catering needs.

Key requirements

• Experience in a fast-paced, customer service-oriented environment.
• Prior experience in facilities management or a related field.
• Excellent communication skills with the ability to interact effectively with diverse clientele.
• Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
• Experience managing small-scale projects is a plus.

The pay range for the role is £24.29 per hour LTD company rate. The PAYE equivalent is £18.48 per hour

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Business Analyst Consultant
Customer Science Sydney, New South Wales, Australia (Hybrid)

About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?

Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.

About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.

· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment

Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.

Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner

Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on catherine.larroche@customerscience.com.au

As the Project Director for Customer Fitout delivery, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre fitout projects which includes Hyperscale, Colocation, Infrastructure Upgrades, capacity expansion projects across NEXTDC’s existing data centre portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Work with the technical team to design customised solutions that meet the customer's needs while aligning with the data centre’s capabilities and infrastructure requirements for the fitout including space allocation, power density, cooling needs, and security protocols, through regular communication and meetings
• Coordinate with Customer Stakeholders to establish strong working relationships with key customer representatives and facilitate effective communication and collaboration among all stakeholders.
• Ensure Customer Satisfaction by striving to exceed customer expectations by delivering a high-quality fitout that meets or surpasses their requirements and addressing any feedback or complaints promptly.
• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimise project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

Are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services? Or are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the West Midlands. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.

The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.

Background

• Well-trodden paths into this role include:
• Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
• Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
• Account Management & Business Development - A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services. Any experience of working with procurement frameworks or within the sectors desirable.

Essential Skills

• Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
• The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
• A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
• A good understanding of creating value and managing costs.
• The ability to present at conferences, seminars, and workshops.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
• Experience of selling services to the property/housing sector within the West Midlands.
• An understanding of the commercial construction market and new development.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home and ad hoc travel around the West Midlands region so a driving license is required for this post and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people ? these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity ? Project Coordinator-Customer Success Lead (Builder)
This is a great opportunity for a progressive individual looking to build their career within the whitegoods sector to join as we continue to enhance our offerings for our key customers - delivering first class premium service. In this role, you will gain ... Click here to view more detail / apply for Project Coordinator-Customer Success Lead (Builder)

Role: Project Manager - Must have live Developed Vetting before application to be considered

Position: Project Manager
Location: Counter Terrorism Policing Headquarters (CTPHQ)
Pay Rate: Up to £567.50 per day
Security Clearance: Must have live DV (Developed Vetting) clearance

Job Purpose:
We are seeking an experienced Project Manager to deliver projects and workstreams within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio. You will be accountable for the day-to-day management and delivery of projects across the change lifecycle, ensuring that objectives are met within time, cost, and quality constraints.

The Project Manager will work within the Project and Programme Management (PPM) team of CTPHQ's Change Pillar, which is responsible for managing a portfolio of Counter Terrorism and Protective Security projects and programmes.

Key Responsibilities:

• Lead discrete projects or work packages, reporting to a Senior Project Manager or Senior Responsible Owner.
• Manage blended teams (staff and contractors) and maintain project governance products such as risk registers, project plans, and issue trackers.
• Ensure projects maintain a defined PPM maturity, as per Portfolio Office standards.
• Develop and manage business cases through the CTPHQ governance process.
• Coordinate workshops, maintain accurate project documentation, and manage Change Control Requests.
• Establish regular reporting cycles and prepare summary dashboards for decision-makers.
• Manage project resources, suppliers, and commercial arrangements.
• Ensure project outputs align with the standards and requirements set by the Portfolio Office.

Skills:

• Advanced: Use of Portfolio Office templates, minute taking.
• Intermediate: Stakeholder management, project management, PPM governance, creative problem-solving, benefits management, reporting, risk analysis, and management.
• Foundation: Benefits mapping and profiling, workshop facilitation.

Experience:

• Previous experience in project and programme management environments, preferably in government, security agencies, or policing.
• Knowledge of MSP, Agile, and PRINCE2 methodologies.
• Experience in ICT or technical project delivery.
• Experience with project control mechanisms and project governance.

Qualifications:

• PRINCE2 Practitioner or equivalent qualification.
• Civil Service Contract Management Foundation.

Competency Framework:
Aligned with the Met Police Competency Values Framework:

• Resolute, Compassionate, and Committed: Emotionally aware (Level 2), takes ownership (Level 3).
• Inclusive, Enabling, and Visionary Leadership: Collaborative (Level 2), delivers support and inspiration (Level 2).
• Intelligent, Creative, and Informed Policing: Critical analysis (Level 3), innovative and open-minded (Level 2).

How to Apply:
If you meet the qualifications and have live DV clearance, please contact Lewis Ashcroft for more details and the application process.

About Us
With over 85 years of tangible impact, we have carved out our place as a leader in water infrastructure across Australia and New Zealand. Embrace the opportunity to be part of our dynamic team creating the future of water for generations to come. Your expertise and dedication will play a pivotal role in our continued success and be a driving force in our journey towards a water-resilient world.

The Opportunity
We currently have an opportunity for a motivated Civil Project Engineer to join our Sydney operations team based in Girraween, NSW. This is a full-time permanent position. With the support of the Project Manager, you will take part in driving projects from inception to completion. Main duties include:
• Maintaining detailed knowledge of allocated contracts
• Planning and scheduling of construction activities, monitoring project progress and resolving problems
• Supervising and coordinating resources including personnel (both internal and contractors), equipment and materials
• Addressing any contractual issues that may arise on the project
• Providing financial assessments and information, delivering on planning, budgeting and reporting activities
Key Selection Criteria:
• Bachelor’s degree in Civil engineering, Construction Management or relevant qualification
• Previous experience in managing construction-based projects
• Exceptional technical skill and problem-solving ability
• Exposure to rail/road culverts, wastewater, stormwater and/or potable water networks is beneficial to the role

Our Team
At Interflow, we are honest, reliable, competent and respectful. We adopt a safety-first mindset where the health, wellbeing and safety of our people is of top priority. We support each other to learn and be our best every day. We value new ideas and work together to create innovative solutions for our customers. We’re proud of our rich history and are committed to delivering our purpose: improve the lives of the people we work with, the communities we serve and the environment we work in, for generations to come.

Perks and Benefits
As a crew, we’re honest, reliable, competent and respectful. We provide excellent career opportunities, professional challenges and highly desirable industry sector experience. By joining our team, you will enjoy:
• Competitive salary package + fully maintained vehicle
• A safety-first mindset where the health and safety of our people is our top priority
• On the job training and continuous development opportunities
• Flexible working arrangements with work from home options available
• Gender neutral parental leave entitlements
• Job security – we are an essential service business with a strong pipeline of work
• A supportive team culture that values different perspectives and fosters respectful relationships with our people, customers, and the community
• A well-established reward and recognition program including monthly awards
• Employee referral program with a generous bonus payment up to $5000
• As a WORK180 endorsed employer, we are recognised globally as an organisation that’s diverse, inclusive and supports women in the workplace

So, what are you waiting for? Join us in making a meaningful impact. Apply Now and submit your resume for consideration.

We respectfully request no recruitment agency approaches for this role.

Service Care Legal are currently working alongside an exceptional local authority, based in Lancashire, which is seeking an experienced Planning and Highway Paralegal to join their team. This is an excellent opportunity to progress in your career and gain experience in the legal industry.

ROLE: Planning and Highway Paralegal

Rate: £16 - £20 an hour Umbrella

LOCATION: Preston / Hybrid Working

Contract Length: 1 Month Ongoing

Responsibilities:

• Analyse and interpret planning documents, zoning laws, and environmental regulations.
• Able to handle high caseload in Planning and Highway from start to completion.
• Prepare planning appeal documents and submissions to relevant planning authorities.

About you:

• Strong communication and interpersonal skills.
• Powerful understanding of planning laws, zoning regulations, land use policies, and highway regulations.
• Effective attention to detail and organisational abilities.

Benefits:

• Hybrid Working
• Weekly Pay
• Flexible Hours

If this Planning and Highway Paralegal position is right for you or someone you may know, don't hesitate to get in touch with Aanisah Khan via email Aanisah.Khan@Servicecare.org.uk or via phone on 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job description

DFP are looking for an experienced Business Support to join one of our government clients on 6-month full-time assignment located in Redcliffe.
About the role
Your role as a Business Support involves providing executive and business management support to senior leadership. Key responsibilities include:
Manage the department's mailbox, ensuring all items are catalogued, addressed, and documented.
Serve as the primary contact for stakeholders seeking information and arranging meetings.
Assist with the coordination and hosting of meetings involving senior managers and external parties.
Support management in organising and tracking staff training and development activities.
Organise and coordinate monthly staff meetings, including preparing presentations for delivery.
Prepare agendas, take meeting minutes, and follow up on action items as needed.
Coordinate the quarterly recognition programs and related presentations.
Manage the creation and distribution of the monthly newsletter.
Handle business services, including reconciling corporate credit cards and related tasks.


... Click here to view more detail / apply for Business Service Support

Job Advertisement: Business Design Analyst Introduction

Service Care Solutions is partnering with Counter Terrorism Policing Headquarters (CTPHQ) to recruit skilled professionals for the role of Business Design Analyst. This is a unique opportunity to contribute directly to national security by driving key projects that enhance CTPHQ's organisational effectiveness and operational efficiency. We are looking for experienced individuals who can help shape and implement innovative business strategies within a non-IT environment.

Role and Purpose

As a Business Design Analyst, you will play a pivotal role in developing and refining business operating models, governance structures, and processes that are central to CTPHQ's mission. Your work will be crucial in revising and improving existing operating frameworks, ensuring they meet the evolving needs of counter-terrorism operations.

You will work autonomously within project structures, engaging confidently with senior stakeholders across CTPHQ to implement and embed effective changes. This role requires a deep understanding of organisational design principles and a proven ability to translate these into actionable strategies.

Key Responsibilities

• Business Operating Model Development: Design and implement comprehensive operating models that integrate organizational structure, processes, and governance.
• Governance Structures: Establish or revise governance frameworks that ensure effective decision-making and oversight within a complex organisational context.
• Process Development: Map and optimise business processes to enhance efficiency and align with strategic objectives.

Collaboration and Stakeholders

• Business Design Team: Participate in knowledge sharing and contribute to the development of CTPHQ's business design capability.
• CTP Officers and Staff: Engage with national network stakeholders to understand operational requirements, challenges, and opportunities.
• Programme and Project Teams: Collaborate to define, document, and plan required business design activities.
• Strategy and Performance: Identify drivers for organisational change and gather management information to support the need for change.
• Finance, HR, and Communications Partners: Work closely with business partners to manage the 'people' impacts of design activities.

Skills and Experience

Essential:

• Experience in designing business operating models, focusing on non-IT organisational structures.
• Proven ability to establish and revise governance frameworks in complex environments.
• Strong process development skills, with experience in mapping and optimising business processes.
• Consultancy background with experience in organisational development.