Marketing and Franchise Development in the U.S. Consumer Bank is focused on deploying best-in-class marketing campaigns and advertising efforts while engaging net new external partnerships to enhance our product and solutions set. The team’s focus is to unify cross-Consumer Bank strategies to deliver ideal end-to-end experiences to our customers.

The Citi Retail Services (CRS) Partner Marketing team leads all marketing efforts for the CRS business. CRS is a leader in the payments industry and manages over 40 million customer accounts via long-standing partnerships with industry leaders including Sears, Macy’s, The Home Depot and Best Buy. With a pre-eminent global brand and distribution, CRS delivers industry-leading products, advanced services and payment systems that address clients’ evolving needs. Integral to CRS success is the introduction and management of innovative programs, products and solutions through strong partnerships and dedicated employees who are committed to excellence. Attracting market-leading talent is a priority within the CRS partner marketing team, and the combination of financial strength and broad product scope provides rewarding opportunities for outstanding professionals to excel in a dynamic, collaborative, and fast-paced environment.

The Head of Partner Marketing for Citi Retail Services is currently seeking a Head of Business Execution. The individual in this role will be responsible for leading strategic initiatives for the team, managing performance tracking, supporting and assessing compliance processes, leading customer experience enhancements, and developing our overarching business strategy. This includes using communication and relationship building skills in sharing important information, creating forums and routines to drive business performance, and comprehensively connecting all the functional disciplines to efficiently deliver on our commitments to our customers, partners and employees.

Responsibilities

• Support the definition of an overarching strategy for the Citi Retail Services Partner Marketing team including working with individual CMOs to form an explicit roadmap of activities that ladder up to our vision and set of priorities.

• Ensure effective execution of the strategy, leveraging formal meetings, routines, metrics and goals to track and deliver on our business commitments. In addition, track management meetings, summarize deliverables and follow through to delivery.

• Drive content, cadence and logistics of routines for a 50-person organization, including all-hands calls and leadership updates. Develop net new routines, where needed, to further drive connectivity throughout the organization.

• Lead efforts to address key customer experience pain points including identifying key areas of opportunity and pulling together core stakeholders to identify and execute against areas for improvement.

• Drive a holistic view and management of the marketing team budget including tracking and forecasting budgets and financial plans (consolidate view of forecasts versus actuals).

• Partner with Finance and Analytics to closely manage the delivery of financial plan and forecasts, reporting and tracking of key initiatives.

• Ensure we are adequately managing controls and resolving issues quickly. Proactively identify and execute against areas of opportunity. Act as the key point of contact for audit and controls, identify areas for process improvements, and ensure the proper tracking and reporting of issues.

• Create and deliver impactful communications to a wide variety of audiences and levels within the organization. Coordinate and shape content for critical senior leadership presentations, transforming quantitative and qualitative information into comprehensive and highly visual presentations.

• Ensure the team operates at peak efficiency. This includes the sharing of information, running team meetings and aligning business priorities to strategy and resources.

• Drive employee engagement, ensuring a solid understanding of team strengths andopportunities and the development of a robust plan to make this the Best Team on the Planet.

• Lead people management duties including headcount reporting and budgeting, contractor onboarding and contract renewal.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 10+ years of experience in business planning or strategy roles.

• Excellent communication skills, with ability to partner effectively with various levels within the organization and influence key decisions.

• Ability to build presentations that convey a clear story supported by data findings

• Attention to detail with emphasis on accuracy and quality.

• Comfortable in ambiguous situations, self-starter and self-learner.

• Demonstrates a flexible approach and resilience to setbacks.

• Multi-tasking skills with ability to manage complex projects and meet strict deadlines.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citibank, N.A. seeks a Business Associate for its New York, New York location.

Duties: Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Advise leadership on trade and treasury solutions involving business reviews, external client pitches for transaction banking products, analyzing Profit and Loss statements and other performance metrics. Perform pricing analysis based on interest rate dynamics and other macroeconomic factors. Perform internal briefing materials for executive discussion forums. Manage budget for Platforms and Data Services’ expense base, headcount, and technology budget. Perform financial analysis. Perform data analysis of financial statements, operational performance, investment returns, and client behaviors. Manage budget, create and communicate periodic business reviews to senior management. Create and communicate business strategy and oversee execution of key investment initiatives. Prepare analytics and financial reports to drive key decisions for leadership. Assess Profit and Loss statement of business to evaluate business financial condition and inform leadership of performance and targets. Conduct financial forecasts on evolution of macroeconomy as it relates to prevailing rates and associated factors such as inflation and its impact on fixed and variable costs. Manage databases relating to financial reports, regulatory reports, global human resource maps, organizational charts, and technology budget. Use Excel to create quantitative models to evaluate investment decisions, historical financial analysis, and forecasting. Use PowerPoint to create executive presentation materials for recurring and ad hoc meetings, including business reviews, technology investment activities, budgeting, assessment of business key performance indicators and client presentations. Pitch financial investment initiatives. Review organization’s resource management as it relates to headcount, organizational structure, and matrix reporting relationships. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements: Requires a Bachelor’s degree, or foreign equivalent, in Business Administration or related field and 2 years of progressive, post-baccalaureate experience as a Program Analyst or related position involving trade and treasury solutions advisory for an investment bank. 2 years of experience must include: Transaction banking platforms, products and services: payments receivables, liquidity management services, trade and commercial cards; Financial analysis, forecasting and budgeting; Excel and PowerPoint; Data analysis; Corporate strategy; Macroeconomics; and Database management. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #24731286. EO Employer.

Wage Range:                $119,100 to $132,500

Job Family Group:        Business Strategy, Management

Job Family:                   Business Administration

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Compliance Business Control Officer (MCA Coordinator) reports to a Business Operational Risk Manager (MCA Lead), who is aligned with our business partners and one or more business Assessment Units to help appropriately manage risks arising from our products, services, and business operations. This person will work alongside the MCA Lead to ensure effective risk management is embedded in day-to-day business strategies, and related activities, focusing on strengthening MCA and infusing consistency to the design of Activity, Risk, Control and Monitoring (ARCM) frameworks and execution of ARA and periodic Risk Assessments. This role demands significant coordination across internal business teams and other support and control groups within the organization. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas.

Key Responsibilities:

• Partner with Process Owner to evaluate process activity, conduct risk assessments, and design adequate controls to be executed by Process Owner
• Engage with 2nd line partners to confirm regulatory & operational risks are identified and proper controls are in place.
• Coordinate, analyze and follow-up actions related to ORM/ICRM reviews and challenges.
• Support centralized monitoring team(s) with design of monitoring in-line with design of control.
• Lead, coordinate, and document MCA/ARA elements (e.g., Inherent Risk, Taxonomy, etc.) with ICRM, process & control owners, and monitoring teams
• Facilitate periodic Risk Assessment & ARA review sessions with AU / MGE Owner
• Input and update of content to data repositories such as CR&C and MCA Center for ARCM, ARA and periodic Risk Assessment execution, maintenance, and enhancement
• In partnership with process owners, create plans to reduce residual risks.
• Coordinate SMP/EMP applicability assessment and adoption with business, control, and monitoring owners
• Support process owners on Change Initiatives risk evaluations, Issue Management, and Internal/External reviews
• Partner with business process owner to ensure timely action on process or monitoring fails, trends, operational losses, open issues, and action plans from ineffective control.
• Assumes leadership role in ensuring all Citi Risk & Controls (GRC) changes, issues and requirements are cascaded, executed, and closed out.  This includes a range of responsibilities such as standard / enterprise control profile adoption, periodic Risk Assessment requirements, ARA requirements system access reviews, migrations, and change management.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Develop and maintain relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.

Qualifications:

• 6+ years relevant experience
• Financial Industry experience is a must, Operational Risk would be a plus.
• Project Management Experience
• Experience in Internal Audit or Financial Control would be desirable.
• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Acquisition Product Strategy Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. As the Acquisition Product Strategy Manager, this individual partners with acquisition channel heads to develop effective offers and messaging.  Serves as the primary liaison to the product management team on strategic initiatives, leading and optimizing go to market strategy to meet product objectives.

Responsibilities:

• Developing and articulating portfolio strategic objectives
• Lead articulation of go to market strategy and learning objectives
• Ensuring regular review of acquisition metrics
• Providing product input and insights for creative development
• Maximizing portfolio results, within the broader set of products, channels, and priorities for acquisitions
• Provide acquisition subject matter expertise in product management
• Partners with product on pricing strategy, new products and enhanced value props
• Partner with Risk/Analytics to prioritize product and cross channel initiatives
• Monitors test performance and proactively recommends rollout
• Monitors and tracks account volume, works with channel owners to explain variances and plan around changing behavior
• Provide acquisition subject matter expertise in product management and overall P&L discussions
• Project management lead on approval process for acquisition programs including: management and negotiation of timelines, creating team alignment and providing strategic thought leadership.
• Owns overall marketing strategy and marketing roadmap
• Sets strategy, aligns with Citi Channel acquisition teams
• Optimizes across “owned “  (eg core Citi and Partner channels ) and “earned” (eg PR, Brand, Advocacy) channels and drives efficiency
• Manages any new product launches or product construct changes across acquisition
• Partners with product on pricing strategy, new products and enhanced value props
• Reviews creative and provides insights into marketing messages
• Facilitates sharing results, test plans, forecasts, and priorities with product management team;
• Provides inputs into quarterly strategy review and approvals
• Provides input into forecast
• Drives growth through strategic initiatives 
• Lead strategic projects as required

Qualifications:

• 10+ years of experience
• Broad knowledge of analytics, marketing, risk, and operations. 
• Strong knowledge of regulatory environment in this industry. 
• Needs to fully understand risks associated with consumer protection laws and ongoing changes in industry that carry large visibility to the company. 
• Requires deep understanding of the business and how best to optimize the use of internal and external resources as well as cross-functional teams. 
• Expertise in devising multiple financial solutions that solve for multi-faceted business problem (accounts, activation, risk performance, ANR, CPA, ROTA, NPV). 
• Strong customer focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.  For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what is right fuel our culture.

This role will be part of Global Business Development Office within CCB and provide support to accelerate key initiatives and help execute against CCB’s ambitious growth strategy.

Key Responsibilities include:

• Provide critical support to key initiatives cutting across program, project, and early stage product management, depending on the context. These initiatives likely involve a mix of digital and non-digital efforts and may often be starting at inception.
• Help stand up strategic initiatives for success, including:
  • Defining and validating problems/solutions
  • Facilitating initial scoping, resource requirements, and OKRs
  • Establishing initial governance, rhythms, and project/product practices, incorporating agile practices as necessary
  • Ensuring the business case is adequately written and linking key assumptions in the business case to the project plan
  • Instill best practices from product and project management into the team as standard ways of working from the outset
• Help deliver strategic initiatives faster and with better outcomes. This includes
  • Knowing when to leverage key enablers, such as process engineers, designers, technologists, and functional teams
  • Tracking dependencies, risks, funding, and milestones
  • Ensuring timely identification and, where appropriate, remediation of risks, issues, and dependencies
  • Helping to design lean experiments and coordinating efforts to get them to fruition quickly
  • Communication to executive management and cross functional teams on updates and escalations
  • Planning of organizational readiness activities necessary to handover the expected outcomes into the organization
• Ensure that strategic initiatives are compliant to relevant standards, including
  • Ensuring program/project/product artifacts and ceremonies are adequately created and followed, and adhere to Citi project and program management policies
  • Ensuring appropriate status is maintained in official system of record (PTS / JIRA)
  • Ensure appropriate documentation and approvals are met ahead of key milestones or launch
  • Supporting Accountable Executives and Responsible Owners in preparation of artifacts that demonstrate completion of program objectives to fulfill governance and oversight teams’ requirements for initiation, planning, execution, and closure
  • Ensure management of actual spend against budget is embedded within the Project Management framework with escalation paths and decision points defined

• Work with other colleagues in the Strategic Execution team to help standardize approaches to project and product management, as well as instill relevant best practices, across the business, including non-strategic initiatives.

 Critical competencies for ideal candidate:

• Is known as someone who naturally excels at “getting stuff done”
• Exhibits confidence and agility during change and transition to rally others around a clear purpose/direction, and keep focus during uncertainty
• Can confidently facilitate workshops, executive meetings, and hard discussions with diverse teams
• Excellent written and verbal communications
• Highly organized
• Creates alignment and transparency across teams
• Experience in working cross-functionally and across regions/functions to drive partnership development, success and to deliver business outcomes

Requirements:

• 6-10 years relevant experience, including at least 3 years in institutional banking
• Knowledge and expertise in Program Management, including project management and agile product development
• Understanding of Lean Startup methodology
• Has helped launch at least one new product (internal or external) from inception in a highly regulated environment
• Can competently facilitate implementation of OKRs
• Can explain agile processes to senior executives
• Competent with Jira
• Experience planning and leading collaborative workshops (e.g. design thinking)
• Able to create basic financial models and business cases

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Business Architecture (BA) team is a dynamic strategic organization at the forefront of the Citi Transformation efforts. We act as a catalyst across businesses and functions driving the transformation of Citi into a simpler, customer-centric organization. We are responsible for partnering with business lines and functions to establish and execute the framework, which includes developing enterprise-wide taxonomies, publishing standard playbooks and procedures. We also provide the Businesses and Functions with ongoing governance, program oversight, and reporting to ensure consistency, control, and accountability as it relates to the program. We partner with the business to develop the frameworks that are the foundations of everything we do.

The Process Ownership Accountability Requirements Lead will partner with stakeholders in the organization to lead the business requirements for development of technology solutions for the enterprise operating model designed to meet BA Process Governance related Policy and Standard in the businesses and functions. They will understand the broader objectives established by the BA Process Ownership leadership team and BA more broadly to strategically form a sustainable approach in agreement with Citi’s Business and Functions leads.  The role will also require coordination with other enterprise areas developing requirements that have inter-dependencies to BA to ensure a consistent solution. Responsible for executing on overall BA priorities.

Excellent communication skills are required to negotiate internally at various levels across impacted groups. Developed communication skills are required to guide and influence others. The ideal candidate will have experience understanding organization design to develop operating models with the ability to articulate accountability and controls.

Responsibilities:

• Responsible for understanding the BA methodology to drive the requirements in the organization with stakeholder accountability across the enterprise

• Deep contribution to the delivery of multiple BA transformation programs – including all phases of project planning and discovery, business requirements documents for platforms, interaction with other BA Process Ownership teams and Technology development, providing expertise during user testing, and achieving final operationalization with all required controls and procedures

• Participate in BA operational model design including operational standards and procedures, stakeholders’ roles and responsibilities, necessary operating controls and monitoring requirements

• Provide inputs to transformation programs on required analytics, calculations, dashboards and workflows to enable delivery of seamless stakeholder role-based operational process and platform journeys for Businesses / Functions and BA

• Perform deep-dives, peer reviews, & on the ground support for BA transformation requirements; serve as a SME (subject matter expert) and primary point of contact that the organization can leverage for expertise and advice

• As an SME, in various forums articulate the BA transformative improvements and as process and platform requirements with crisp presentations to Businesses / Functions stakeholders to inform, influence and get their buy-ins

• Ability to analyze and derive insights from large amounts of complex information, to make informed process and platform requirements recommendations

• Ability to communicate progress, status and highlight key risks and issues at various levels of the organization and in a timely basis

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills and Qualifications:

• 10+ years of experience preferred in a mix of the following functions: Good understanding of technology development life cycle from articulation of detailed business requirements to testing and operationalization; Risk and controls / monitoring governance frameworks, policies and operational standards

• Project management knowledge and experience working with diverse group of stakeholders to achieve milestones and deadlines and capability to handle multiple projects at one time

• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance

• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs

• Well-developed listening skills and a strong ability to engage with stakeholders by providing proactive support and advice on a variety of subject matters

• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting

• Strong demonstrated experience with a proven track record in driving positive and sustained change

• Strong ability to engage at the various management levels and demonstrated communication experience at different levels of organization

• Broad knowledge and understanding of banking operations

• Comfortable with providing, and open to accepting independent review and challenge

• Should have Excellent proficiency in data profiling and Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (creation of crisp presentation decks), and Word (writing and editing procedural and requirements documentation)

• Strong analytical, critical thinking and problem-solving abilities

• Excellent judgment for independent decision-making – coupled with knowing when to reach out for guidance

• Strong attention-to-details

Education:

Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Enterprise Resiliency - Business Execution Group Manager is a senior level (Director) role within the group responsible for the execution of Citi’s enterprise-wide Resilience strategy. This role requires an in-depth and applied experience in leading programs at scale with demonstrated experience in process design and execution, regulatory and executive stakeholder relationship management, enterprise-wide change management, business continuity management and operational resilience implementation in the financial services industry.

This individual will be responsible for managing the business engagement and implementation of Enterprise Resiliency requirements for the U.S. Personal Banking (“USPB”) business sector. This individual will manage a team, work with key stakeholders and cross-functional partners to drive how the company prepares for potential impact and drives resilience across all Critical Business Services and global processes holistically. They will be responsible for the development of business continuity strategy and the rollout of Operational Resilience frameworks in all jurisdictions impacting USPB with a focus on North America.

Excellent communication skills required to influence a wide range of audiences throughout the Enterprise.

Responsibilities:

• Execute planning, testing, and delivering of Business Continuity and Operational Resilience requirements in support of USPB and jurisdictions where USPB operates.
• Establish and maintain strategic Business and Regional relationships with key stakeholders and cross-functional partners to drive Enterprise Resilience strategies to ensure resilient business services and processes.
• Understand and apply internal policies/procedures, global laws and regulations and industry best practices with respect to Business Continuity, Disaster Recovery, and Operational Resilience.
• Enhance traditional business continuity processes including Business Impact Analysis (BIA), Business Recovery Planning (BRP), Application/Technology Recovery Planning (TRP) to ensure simplification and alignment with the strategic plan of Enterprise Resilience overall.
• Partner with Business SMEs, to support the creation and rollout of Fusion Risk Management.
• Lead interactions with regulators, auditors, risk and control organizations, operational risk management, independent compliance risk management throughout the North American cluster.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Work with regulatory bodies and build industry connections to stay abreast of best practices to influence and align with the evolving landscape.

Qualifications:

• Experience in operations, technology, business, functional and people management with emphasis on background in U.S. Personal Banking.
• Demonstrated experience in rolling out new and updated frameworks with business partners to meet Regulatory requirements.
• Experience in speaking to Regulators and providing clear, concise updates that align to broader Initiatives at Citi.
• Demonstrated leadership characteristics, and management experience, including but not limited to the ability to positively influence and motivate a group or individuals to maintain a positive work environment through change. Ability to serve as a role model.
• Unquestionable integrity and objectivity with the commitment to excellence and the ability to thrive in diverse environments and cultures.
• In-depth knowledge of operations, technology and business processes with a global financial services organization or other industry regulated by a federal government.
• Demonstrated knowledge of emerging threats, changes in processes/technology and how they impact recovery and resilience strategies.
• Experience creating close collaboration with business partners to foster a customer-centric design and development culture.
• Expert ability to analyze a complex set of data, to extract critical information to determine potential risk to the organization or company.

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Our Treasury & Trade Solutions and Securities Services businesses provide global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. As new technologies open up new opportunities for us to serve our clients, Treasury and Trade Solutions invests in innovation to bring new solutions to life by establishing a digital future through building on a strong legacy of innovation and a unique global trade solution network.

The Business Risk Officer for North America cluster is a senior specialist who provides global oversight to the Platforms and Data Services Risk and Control environment, proactively supporting the Treasury and Trade Solutions PDS Head (“Business Head”) in managing and mitigating operational, compliance and regulatory risks, and executing risk and control responsibilities for the business as a First Line of Defence function.

This role has responsibility to work with the PDS business lines (global and/or regional), regional and global In Business Risk, the TTS Partner teams (Operations, Technology, Implementations, Sales, Innovation) and second line partners (Risk, Compliance, ORM, FRM, Legal) on risk, compliance and control matters, to establish a robust framework that enables effective risk and control management across the PDS business.  This includes assessing and providing objective views on risks, controls, and trends, and implementing change as required.  

Responsibilities:

• Responsible for managing and supporting multiple risk and control programs for the organization including implementing the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
• Works closely with business partners on findings and makes recommendations on improving practices.
• Keep Management aware of the risk and control environment of the Business through continuous and open communication, by participating in Risk Control Forums with Senior Management to present and follow-up on issues, concerns and corrective action plans.
• Update and maintain a robust Manager’s Control Assessment (MCA) in compliance with the Citi Operational Risk Policy.
• Ensure adherence to the Citi Operational Risk Policy in regard to operational loss approvals and reporting.
• Ensure that the Business has a sound control environment from an information security perspective, including adherence to relevant policies where appropriate.
• Responsible for the coordination of key projects in respective region and occasionally on the global level.
• Participate as the CRM contact for audits, working with product leads, and ensure that requests are timely and appropriately provided.
• Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Specific responsibilities will involve:

• Regulatory change management/coordinating impact assessments
• Oversight for issues and action plans
• MCA support/ARCM creation/testing
• Reviewing/tracking PAP renewals
• Providing third party oversight for local vendors (if any)
• Oversight for records management
• EUC/model oversight and review/analysis of new potential
• Raising/tracking SIRTs
• Providing AML and Financial crimes escalation/monitoring

Qualifications:

• 6-10 years relevant work experience in Business Risk & Controls. Familiarity with digital product offerings a plus.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem solving skills; ability to see the big pictures with high attention to critical details; possess excellent judgement when escalating issues
• Demonstrated ability to develop and implement strategy and process improvement initiatives.
• Able to work independently while coordinating with other regional and global CRM and product teams
• Build strong relationships with product, 2 LOD, etc.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Excellent Microsoft suite skills required.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

About the Team
Enterprise Services & Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble team in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from Executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services & Public Affairs team across the world. 

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor.

About the Role

This Assistant Vice President role will be part of the Digital Reputation Management team, within Global Communications, and focus on employee digital channels. You will be building relationships with various partners and stakeholders across the firm and will play an instrumental part in empowering colleagues to use our digital communication platforms to drive more cohesive and impactful messaging and content delivery. This role will gain hands on experience by managing communities in partnership with other stakeholders, reviewing data, testing for issues and accessibility, and optimizing content for improved findability.  In this role, you have the unique opportunity to engage with employee communication channels using modern tools by Microsoft and other enterprise providers. These projects will expose the AVP to the different aspects of digital product management, from strategy and planning to implementation and support. You are positioned to become a subject matter expert and have a voice to identify trends and gaps. The ideal candidate is passionate about digital, enjoys learning new technologies, and wants to learn best practices hands-on.

Responsibilities:

• In partnership with the Senior Vice President, Digital Strategy & Platforms, lead global channel management execution on various employee communication channels, including delivery of the roadmap, evolving user experience, defining requirements, and testing enhancements.

• Review search metrics and make updates to our promoted search results, ensuring users find popular content efficiently.

• Coordinate with Technology teams to quickly identify, evaluate, and resolve technical issues.

• Identify trends, key operational metrics, new features, and enhancements, and provide support with upgrades and releases.

• Track, test, and report on enhancements, user requests, and releases.

• Assist in the web publishing of Citigroup.com, participating in the maker / checker process and ensuring updates are made timely and accurate.

• Partner closely with the Digital Reputation Management team to advance and implement Citi’s core communication goals.

• Accountable for continuous quality and process improvement for internal communications platforms, including ongoing assessment and measurement.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications and Education:

• Bachelor’s degree in business management, communications, marketing, technology or another related field.

• Knowledge of communications, marketing or technology and 2-4 years of relevant experience preferably with a large and complex organization.

• Strong ability to multitask quickly and efficiently in a fast-paced environment, across multiple platforms and various audiences and stakeholders.

• Strong communications (written, verbal and interpersonal) skills, including tact and diplomacy.

• Understanding of digital communications platform tools and technologies, such as: Viva Engage / Yammer, Elastic Search, SharePoint Online and/or other web platforms.

• Ability to quickly learn and pick up new technology applications and channels.

• Ability to understand how colleagues work across businesses and clusters and shape solutions and strategies which fit business needs.

• Ability to analyze large sets of data and provide recommendations. Experience with measurement tools preferred (Adobe Analytics, Tableau, etc.)

• Knowledge of common web technologies, infrastructure, or web development.

• Excellent organizational and project management skills.

• Integrity, maturity, dependability, a positive professional attitude.

• A team player who will implement initiatives effectively and motivate others to carry out their work.

• Self-motivated, enthusiastic, diligent, and possessing a strong drive to get things done.

• Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization.

• Financial services or experience in global, regulated company is preferred.

Critical Competencies:

• Digital Proficiency

• Channel Management

• User Experience / Design

• Data Analysis

• Relationship Building

• Project Management

• Oral Communication

• Written Communication

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citibank, N.A. seeks a Financial Planning & Analysis Group Manager for its New York, NY location.

Duties: Guide Mumbai team in drafting model documents and decision-making in technical issues. Review draft model documents and provide comments. Draft any documents when necessary. Manage all communications with other ICG teams and corporate team. Focus on financial reviews with ICG CFO and overlays during CCAR/QMMF cycles. Act as owner and master all model working files. Prepare all model documents independently. Handle daily financials and prepare review materials in CCAR cycles. Own Ruby implementation and all other routine communications with Ruby team. Handle all submission and routine actions in iMRMS, ICG SharePoint, and EUG portal. Assist in model development and ad-hoc analysis. Assess risk when business decisions are made in compliance with Citi’s practices. Remote work may be permitted within a commutable distance from the worksite, in accordance with Citi policy.

Requirements: Master’s degree, or foreign equivalent, in Business, Accounting, Global Management, or a related field, and seven (7) years of experience in the job offered, or in a related occupation. Employer will accept pre- or post- Master’s degree experience. Seven (7) years of experience must include: Essbase, Tableau, SAP, SAS, Teradata, Assessment of models (Modeling Output Analysis), and Macro-economic data assessment for unemployment rate and inflation; CPI (Consumer Price Index), Case Shiller (House Price Index), and Overlay adjustments over and above model outputs; Forecasting (CCAR/CECL/ICAAP), planning, and complex financial modeling skills used in the financial services industry; Maintaining overlays, Model limitation, Annual Model Review, Ongoing Performance Assessments, and Model Development documentation; Qualitative and quantitative modeling inputs to support financial analysis process; Conducting financial and profitability analysis to evaluate potential costs, benefits, risks, and returns associated with business opportunities and strategic choices; and Preparing strategic plans and budgets and managing relationships. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/ or by email to Citigroup Recruiting Dept. at NAMobilityRecruitment@citi.com. Please reference Job ID# 24725316. EO Employer.

Wage Range:                $189,170.40 – $225,230.00

Job Family Group:        Finance

Job Family:                  Financial Planning & Analysis

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsibilities:

• Responsible for the oversight of Investments Sales Activities in Capital Markets for the North America, WaW and LATAM regions.
• Knowledge of Equity, Fixed income, FX, Structured Products
• Knowledge of Derivatives a Plus
• Responsible for review of escalated surveillance issues.
• Provide ongoing advice and guidance to Capital Markets sales & trading teams ensure adherence to policies and standards
• Responsible for enhancing the control and supervisory environment. Accountable for managing the communications review and approval process in support of strategic business objectives.
• Accountable for monitoring regulatory developments for changes in regulation and interpretive guidance.

• Key Activities:

• Review brokerage and capital markets activities as well as business affiliations, personal trading and outside activities.
• Manage, review, and approve new investment sales, Equity and FI new issues, SPAC, etc.
• Must have strong knowledge of FINRA, SEC & FRB rules and regulations
• Knowledge of Dodd Frank a plus.
• Oversight of trading systems and platforms used by the Capital Markets Specialists
• Conduct annual reviews of registered representatives and monthly registered representative meetings.
• Participate and lead calls on topics related to the Capital Markets business.
• Monitoring continuing education and licensing requirements
• Maintaining all files associated with oversight of the OSJ (Office of Supervisory Jurisdiction)
• Assist with audits, compliance testing and regulatory inquiries.
• Interface with Legal, Compliance and Control partners as necessary
• Manage and help resolve all sales practice, non-sales practice, service and operational complaints
• Ability to understand various trading platforms and systems used across the Markets business.
• Work to develop system controls and enhancements across the business, systems, platforms (bank/brokerage)

• Qualifications and Experience Required

• Relevant  experience in Capital Markets and financial industry; compliance experience helpful
• Licenses Required - Series  7, 9/10, 31, 63 & 65 (or 66) - (if Candidate has some but not all required licenses, must be willing to obtain remaining required licenses within 120 days)
• Series 24 or 3 a plus
• Team work oriented
• Excellent written and verbal communication skills
• Project management skills
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Proactive, resourceful and ability to multi-task

• Skills and Competencies

• Excellent relationship, facilitation and presentation skills.
• Ability to identify issues and trends, evaluate alternatives and recommend comprehensive and innovative solutions.
• Organized and Efficient in managing time and resources
• Highly visible position requiring ability to deal with all levels of Senior Management

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Head of Marketing Technology Transformation that will deliver Marketing’s Technology stack to attract new prospects and engage our customers. This role is critical to the organization as they will lead a team to deliver on Citi’s Martech roadmap that is designed for ease of use, automating, and speed to market to deliver seamless digital customer experiences that are personalized and relevant

Job Description

The Head of Marketing Technology Transformation is responsible for driving and implementing best-in-class marketing technology platforms and tools to deliver against Citibank’s US Personal Banking and Wealth strategic vision of generating always on and personalized marketing offers. The individual in this role will inform, plan, and deliver Marketing’s Technology stack to attract new prospects and engage our customers. This role is critical to the organization as they will lead a team to define & deliver on Citi’s MarTech roadmap that is designed for ease of use, automating, and speed to market to deliver seamless digital customer experiences that are personalized and relevant. The MarTech stack will enable data driven decisions with automation, streamline process that drive operating efficiency and improve business performance across Consumer & Small Business Retail Bank, Cards, and Wealth lines of business.

The job requires a deep understanding of technology and the landscape regarding tools/services, architectural design and key players such as, but not limited to, Adobe Experience Manager, Salesforce, Movable ink, Data Architecture platform (AWS, Azure), Snowflake, Pega, etc.  This leader will have strong passion and experience with driving large scale transformation initiatives.  An ideal candidate will be someone that can build strong partnerships with our Business Strategy, Technology and Analytics organizations to design robust marketing journeys and transformation roadmaps that result in driving our end-state commercial business objectives. The individual will be a data driven decision maker with proven communication skills that is hyper focus on problem solving and experience with delivering multiyear transformation projects.

Responsibilities:

• Define and drive the strategic agenda for the Marketing organization’s MarTech roadmap; mobilizing key partners across the end-to-end ecosystem inclusive of near term & long term priorities for critical domains e.g. campaign management & workflow, content management, channel management & delivery, audience management, etc.
• Design and Deliver prioritized Martech stack capabilities and infrastructure strategies roadmap for the US consumer marketing organization aligned with business priorities and secure necessary resources and processes to successfully deliver on plan. Responsible to deliver Adobe content stack, enabling dynamic, personalized digital content, and testing capabilities. In addition, build next generation offer management infrastructure to enable real-time, always on, customer level promotional offers
• Responsible for managing the oversight of the marketing platform capabilities and infrastructure that spans traditional and non-digital marketing needs.
• Track & manage the multi-year and multi million investment for Martech Book of Work
• Ensure the proper control and operational models are designed, socialized and adopted upon migration to new capabilities and establish automated reporting and analytics to deliver robust insights on transformation KPIs
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience with leading digital transformation & integration Martech projects including Adobe AEM, Offer management tools, Pega, Salesforce marketing cloud, etc.
• 8-10+ years of managerial experience with high performing Marketing Technology solution teams
• Experience with marketing technology architecture, backend systems, data dependencies, and front-end interfaces that are required to implement and execute digital marketing campaigns
• Analytical and conceptual thinker with ability to operate in “white space” with experience in both building strategy and executing it with demonstrable results and outcomes
• Customer-centric and tech-savvy product leader that has driven technical and operational teams to solutions that focus on delivering outstanding experiences supported by agile and efficient operational processes.
• Executive leadership skills and demonstrated success in conveying complex concepts, solutions, and relevant business impacts to leadership audiences to gain support and sponsorship for projects.
• Strong interpersonal skills and demonstrated success in building collaborative relationships with the ability to influence the development and execution of key strategies/initiatives
• Expert knowledge of the industry and direct competitors' products/services to drive to the commercial objectives of the business, as well as thorough understanding of strategic direction of the function within the business
• Act as a change management champion, educating the greater marketing organization on how to leverage new capabilities to drive their strategy.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Additional Locations:

Wilmington, DE - Chicago, IL - Irving, TX

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Capital Planning Review Team – Recovery and Resolution Planning

The Capital Planning Review Team (“CPRT”) is mandated by the Capital Committee and Board of Directors to lead the holistic independent review and challenge of the capital planning process across the capital planning continuum. The team sits in the Finance CRO organization as part of the overall Independent Risk Management function of Citi. Key objectives are to establish a centralized and consistent framework for independent review and challenge, enable an end-to-end perspective within and across workstreams, and increase transparency of methodologies, processes, governance and results.

CPRT - Recovery and Resolution Planning (RRP) VP is responsible for supporting independent review and challenge of the RRP workstream under the capital planning process, including Recovery and Resolution Plan submissions.

The role involves performing review and challenge, documenting and assisting in reporting results to senior management and communicating with Internal Audit. The CPRT – RRP VP is responsible for supporting credible evaluation of methodologies, results, governance and processes related to RRP; contributing to policy enhancement and potential future strategy of the overall approach to capital planning review and challenge.

The role requires good knowledge of regulatory requirements (Resolution Plan Final Guidance, SR 12-17, SR 14-8, 12 CFR Part 30 Appendix E), capital planning methodologies, governance and internal control processes, hands-on experience in foundational risk management (credit, market, liquidity or operational risk). Excellent written and verbal communication skills are required in order to provide effective review and credible challenge. The role may involve or be responsible for diverse (cross-discipline) activities as necessary.

Responsibilities:

• Support the Review and Challenge Lead under the RRP workstream.
• Attend and provide review and challenge during walkthrough sessions and document the results.
• Support the review of Recovery and Resolution Planning related methodologies (e.g., Recovery triggers, scenario, actions; Resolution metrics, etc.) for conceptual soundness, fitness for purpose, completeness of identification of estimation approaches, completeness of identification of key assumptions.
• Assess the appropriateness of rationale supporting key assumptions underlying the Recovery and Resolution Planning processes including sensitivity and impact analysis where applicable.
• Assess the reasonableness of Recovery and Resolution key results including variance analysis and benchmarking against historical outputs.
• Review and challenge the capabilities enabling the Recovery and Resolution Planning efforts including capabilities testing.
• Prepare review and challenge templates in summarizing the review and challenge results.

Qualifications:

• 5+ years of experience
• Technical skills: hands on experience with Recovery and Resolution scenario design, Recovery action identification and impact assessment, Resolution Capital Adequacy Positioning and Execution Need (RCAP/RCEN) forecasts and RRP submission in line with regulatory frameworks including Resolution Plan Final Guidance, SR 12-17, SR 14-8, 12 CFR Part 30 Appendix E.
• Highly motivated with attention to detail, team oriented, organized
• Consistently demonstrates clear and concise written and verbal communication skills with the ability to articulate complex problems and solutions through concise and clear messaging
• Demonstrates ability to assess complex issues through root cause analysis and other analytical techniques
• Experience with and previous exposure to internal or external control functions and regulators
• Ability to effectively challenge first line and escalate issues when appropriate
• Strong verbal and written communication

Education:

• Bachelor’s degree or equivalent experience, additional finance focused education or certification (e.g., CFA, CPA, FRM) beneficial

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
• Establishes quarterly audit process of attributes to ensure proper calculation and control.
• Works closely with business partners on findings and makes recommendations on improving practices.
• Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
• Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
• Conducts internal testing of dispute processes to ensure control.
• Monitors exceptions to dispute policy and identifies drivers of exceptions.
• Leverages data to examine impacts to Customer Experience and Regulatory breaks.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant work experience in Business Risk & Controls
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem solving skills Ability to see the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Digital Strategy Manager is a senior position responsible for managing the digital deposit products in order to drive the business performance of Citi’s offering for the Mass and Emerging Affluent Segments. The overall objective of this role is to coordinate the promotion of digital deposit products and Relationship Tiers to increase customer volumes, increase share of market, and obtain competitive position. The role will focus on providing direction and leadership to the execution teams and reporting on results.

The Mass and Emerging Affluent Segments team is within the Segments & Product Department which is part of Citi’s US Retail Banking group. The Mass and Emerging Affluent Segments team is responsible for designing and delivering differentiated and competitive value propositions to defined client segments. The core focus is split between deposit and payment products (such as checking, money market, CD’s, money movement and fund transfer capabilities) and wealth products and services (such as Robo advice and self-directed investments).

Key responsibilities

• Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from digital deposit products and digital customer segments

• Develop plans and execute functional digital strategies requiring coordination and integration across the enterprise

• Ensure seamless digital delivery, client experience, and client communication strategies as well as help prioritize, negotiate, and remove obstacles to achieve business results

• Participate in development of digital client valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

• Define and launch new feature, and capabilities including defining the product, feature and client go-to-market strategy

• Support and guide profitable marketing strategies, lead conceptualization and implementation of key growth initiatives

• Maintain current market intelligence on the overall industry verticals and competitors

• Direct and oversee program life cycle including market demands, technology trends, and the competitive field as well as develop and communicate a business plan to approach the marketplace

Collaborative approach

• Work with partners across digital, marketing, segment, fraud, product and technology teams to deliver go-to-market strategies and ensure the needs of clients are met.

• Partner with business leaders across the organization to ensure digital roadmaps and collaborate on the future vision with a digital client perspective.

• Partner with sales, marketing, product and other groups on analytics for driving digital performance.

Qualifications

• 10+ years of relevant experience

• Degree in Business Administration, Finance, Marketing, Digital, specialized analytics, or related discipline

• Experience with banking and investment products

• Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles

• In-depth knowledge of best practice, industry and competitor products/services

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated negotiation skill

• Attention to detail with emphasis on accuracy and quality.

• Excellent communication skills, with ability to partner effectively with various levels within the organization.

• Comfortable in ambiguous situations, self-starter and self-learner.

• Multi-tasking skills with ability to manage complex projects and meet strict deadlines.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting