Business Analyst - Nearby Public Transport
Full-time
Senior Executive
Kuala Lumpur, Federal Territory of...
1 month ago
Key ResponsibilitiesSolve problems proactively and provide timely resolutions to minimize impacts on customer and employee satisfaction.Design, document, and maintain system processes.Seek opportunities to improve monitoring,...
Key Responsibilities
- Solve problems proactively and provide timely resolutions to minimize impacts on customer and employee satisfaction.
- Design, document, and maintain system processes.
- Seek opportunities to improve monitoring, address issues, and deliver enhanced value to customers.
- Identify and communicate effective problem resolution strategies.
- Create and maintain management reports, including end-of-month, quarterly, and annual reports for various departments.
- Extract, create, and maintain strategic scorecards through database mining.
- Develop reports on process efficiency and capacity planning.
- Analyze data, review processes, and recommend improvements.
Key Requirements
Must Have:
- Bachelor's degree in Business Administration, Business Analysis, Information Technology, or a related field.
- 3 to 5 years of experience as a Business Analyst in a Contact Centre or a similar role.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal abilities.
- Expertise in data analysis and continuous improvement methodologies, such as Lean/Six Sigma, and proficiency with statistical applications.
- Strong strategic vision and analytical skills.
Good to Have:
- Familiarity with call center or banking processes and products.
Essential Technical Skills:
- Data analysis
- Presentation skills
Perks & Benefits
- Nearby public transport
- Central location
ASK was established in 2005 as a consultation and recruitment company. We have grown alongside our clients. At ASK, we believe in building a long-lasting partnership, and our aim is to always support our partners in their business. Actively listening to our clients’ needs is one of our fortes, and with that, we modify our strategies accordingly in order to assist them in achieving continuous success.
Our main service focuses on executive search, contract staffing, payroll management as well as expatriate services. ASK’s team has been trained to produce fast and reliable results.
ASK’s mission is to strive and provide the best service to our clients, and our years of experience has placed us strategically in key positions in the industry. Our consultants, have been trained on specialist knowledge based on industry, and are fully committed to providing the most effective and efficient services.
Think Career… Just “ASK”
please view:
www.askresources.com.my
