Job Specific

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Resolve, document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims/Partner with Workers Compensations Claims
• Wellness and Safety Committee Champion.
• Chair property Safety Committee and coordinate all monthly safety meetings
• Direct the development of hotel safety incentive/loss prevention program
• Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Maintain driver’s list of hotel employees who are approved to operate company vehicles
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Compile monthly reports and forward to corporate office
• Inform General Manager of all matters concerning safety and security
• Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
• Produce weekly schedules
• Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
• Work with hotel department managers to coordinate hotel safety program
• Work with department managers to develop customized work area safety sheets
• Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.
• Conduct an annual inventory of all chemicals used by all departments in the hotel
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
• Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
• Oversee TIPS and first-aid training of all Security officers
• Oversee scheduling of all Security personnel
• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
• Network with other local hotel Security Directors to discuss security related issues
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
• Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
• Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms
• Maintain CCTV security system and radio and paging equipment
• Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
• Maintain comparison statistics:
• Room losses
• Total number of incidents
• Number of employee accidents and resultant cost in terms of money and lost work
• Number of guest accidents
• Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
• Coordinate random bag and locker checks as necessary
• Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards•  Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Excellent communication skills - oral and written
• Outstanding organization, planning, and leadership skills
• Thorough knowledge of OSHA regulations, OSHA certification a plus
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel able to make decisions on imperfect information
• Agility in multi-tasking
• Bias toward action
• Strong investigative skills
• Able to work a flexible schedule, including weekends and holidays

Education: 

• Preferred Bachelor degree in related field or experience in related field

Experience: 

• Preferred five years experience as a hotel Director of Security or five years law enforcement management experience