Engineers are responsible for installing and maintaining Security systems in line with current standards. You will deliver world-.....
Engineers are responsible for installing and maintaining Security systems in line with current standards. You will deliver world-class service levels to our valued clients ensuring that the work is completed to a high standard and ensuring complete customer satisfaction in this front-line role.You Duties will include but are not limited to:
Installing & maintaining fire & security systems in line with current standards and customer requirements
Responding to service calls on all types of fire and security systems
Participate in an out-of-hours rota for service provision
Meeting attendance times and other KPIs and SLAs as required
Delivering first-class service levels to our customers
Work with the wider team within the business including the Coordinators and Management team to ensure that all jobs are covered and to ensure that your stock levels are maintained
Attend training sessions and Engineering team meetings as required.
Be responsible for identifying any personal training and development needs to help you deliver the best possible customer service and ensure that your manager is aware.
About youWe are looking for someone who has the drive and enthusiasm to provide an outstanding service to our customers every day. Our ideal candidate has:
Experience as a multi-disciplined engineer with a good all-round knowledge of Fire and Security Systems including IP and analogue CCTV, intruder alarms, networked access control systems and all types of fire alarms.
Technical background in the electrical/electronic industry
Experience of automated gates, barriers and shutters is a bonus
Must be IT literate and familiar with Microsoft Windows
Experience of front line customer service will be preferential
A full UK Driving Licence
You have to be flexible to travel and and work away, be part of an on call rota.
