The incumbent uses their expertise to spearheads efforts in the use of modem technology development and management approaches through the application of intensive/expert and diversified knowledge of advanced digital delivery practices, theories and concepts as well as drawing heavily upon best practices from the consumer internet industry such as human-centered design, DevOps, and agile development processes. The incumbent of this position is a program expert in establishing, managing, leading, administering, developing, and delivering digital services program activities. The incumbent uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government, including user-centered design and development practices to lead major initiatives, provide consultation on systems or policy proposals, expanding adoption of modem technology and approaches to enable rapid execution against agency missions in improving the Veteran digital experience, and/or provide technical, policy, and programmatic guidance to VA leaders at the most senior level.
Incumbent conceptualizes new methods, principles, and concepts to resolve broad systemic programmatic problems to deliver better government services to the American people through technology and design. The incumbent will lead the transformation of critical services using best practices and new approaches to support government modernization efforts. These problems typically exist within the agency or are shared among agencies, and the new concepts and methods have broad impact within and possibly beyond the agency. Such concept development and methods implementation may require new legislation and considerable resources. Incumbent develops operational processes and IT functional requirements and ensures technical and functional staffs understand each other resulting in effective communication of requirements and seamless workflow.
Incumbent conceives, plans, and manages broad, emerging, and/or critical large-scale agency programs, serves as an expert throughout the agency on major nation-wide/government-wide program issues of Congressional interest, involving unprecedented factual concerns, requiring balancing of conflicting interests of extreme intensity involving future program and product application of the program's product or results, or because the extreme magnitude of the program ultimately affects the Nation's economy or foreign economies. The incumbent has broad agency-wide program responsibility, and routinely handles large-scale and demanding issues.
- Identify and prioritize critical business functions in collaboration with organizational stakeholders.
- Provide advice on project costs, design concepts, or design changes.
- Document how the implementation of a new system or new interface between systems impacts the current and target environment including but not limited to security posture.
- Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
- Identify and prioritize critical business functions in collaboration with organizational stakeholders.
- Provide advice on project costs, design concepts, or design changes.
- Document how the implementation of a new system or new interface between systems impacts the current and target environment including but not limited to security posture.
Work Schedule: Monday - Friday, 8:00am - 4:30pm (40 Hours)
Compressed/Flexible: Authorized
Remote: No
Virtual: No
Telework: Yes
Position Description Title/PD#: IT Specialist/PD18493A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station: Not Authorized
Promotion Potential: This position is at full performance level
Physical Requirements: The work is largely sedentary. May be required to work under stressful conditions, such as long hours, to complete sensitive and urgent work assignments.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Environment: The employee works primarily in an office setting involving everyday risks or discomforts. Normal safety precautions are adequate. Position is a telework position. Position requires travel to nearest VA facility per telework agreement.
This is not a Bargaining Unit Position.
Starting at $168,566 Per Year (GS 15)