Role: Support Worker – City Mobile Intervention Support Team (MIST)
Salary: £30,859 per annum
Hours: 37.5 hours/ week
Location: Across London
Contract type: Permanent
Closing date: 26/05/2024
Interview date: 03/06/2024
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more then 11,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
Thames Reach’s Outreach teams operate across London and helps those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support. This team has a specialist focus in supporting women who have experienced homelessness.
We are looking for a Support Worker to join the City Mobile Intervention Support Team (MIST) team.
Thames Reach welcomes applications from people with transferable skills.
You will:
Assess the support needs of new clients in a person-centred manner, using a standardised process.
Risk assess clients dynamically and participate in risk mitigation and safeguarding work.
Manage a caseload of clients, identifying the most appropriate route towards sustainable and permanent accommodation, and devise plans to achieve this.
Work alongside various partner agencies to ensure that clients are accessing appropriate support to access and sustain accommodation.
Represent the team at multi-agency meetings, such as Task & Targeting meetings.
Work with clients who identify as women and develop specialist knowledge in women’s homelessness.
To succeed as the Support Worker you will have:
Have the ability to provide a flexible and responsive service to people with experience of rough sleeping, homelessness, and domestic abuse.
Have strong communication skills with the ability to form and maintain effective working relationships with all partners.
Have commitment to supporting people to achieve the best outcomes as they work towards independence.
Have strong organisation skills, with the ability to manage conflicting priorities and deadlines.
Experience in working autonomously as well as part a team.
Have IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Sam Cogan, Lead Manager at sam.cogan@thamesreach.org.uk
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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