Total 1,268 Information Technology job vacancies in Hertford, South East, SG14 2BU

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Responsiblities

• Take charge of day-to-day sales operations, and attend to walk-in customers.
• Responding to incoming email and phone inquiries, preparing quotations and proposals
• Develop, identify, and create new sales opportunities with both new and existing customers
• Provide pre-sales and after-sales support to customers
• Work closely with relevant teams to ensure smooth functioning
• Maintain and expand the company's existing client base to achieve sales targets and business goals
• Build rapport with existing customers to achieve continuous support by constantly monitoring their progress and attending to their needs
• Follow up and update the status of the quoted project to maximize the possibility of securing the project.
• Update and provide monthly sales forecasts and progress reports as and when required.
• Ad-hoc assigned related to Sales matters

Job Requirements:

• Min 2 Years of sales or sales admin experience
• Min Diploma in Business Administration or related major
• Good negotiation skills, self-driven and results-oriented
• Strong interpersonal and communication skills
• Computer literacy in Microsoft Office, Excel, and Outlook
• Customer service oriented
• Adaptable and flexible
• Pleasant personality and ability to work in teams

Responsibilities:

• Design, implement, and maintain scalable, reliable, and secure infrastructure.
• Develop and manage monitoring, alerting, and incident response processes.
• Automate tasks using Python or Golang, as well as Bash or Shell scripting, to streamline operations and reduce manual intervention.
• Conduct root cause analysis and implement proactive measures to minimize future incidents.
• Collaborate with cross-functional teams to ensure infrastructure stability and efficiency.
• Participate in on-call rotations and manage incident escalations to ensure prompt response to issues.
• Proven track record in a Site Reliability Engineering role, with deep knowledge of SRE principles and practices.
• Proficiency in either Python or Golang for automation and tool development.
• Strong experience with Bash or Shell scripting for task automation.
• Extensive experience with Linux OS, including troubleshooting, performance tuning, and system administration.
• Problem Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

• Responsible for Analyzer System Integration (ASI) business including Service and expanding its business with profits including Financial KPI's.
• Manage entire ASI Project Delivery Organization including Engineering, Service and Gas Chromatography Lab departments.
• Develop remote engineering with utilization of overseas resources and support to develop a business model for low cost, highly competitive projects while positioning for large/mega project executions.
• Close regional collaboration to enhance global Analyzer System Integration/Gas Chromatography business for long term sustainability.
• Support Headquarters in implementing Analyzer System Integration/Gas Chromatography business operations and its services globally.

Requirements:

• Bachelor’s Degree in Engineering (Electrical, Mechanical, Chemical, or related field). Master’s degree or MBA is a plus.
• Minimum 15 years of experience in analyzer system integration, project management, or a related field, with at least 10 years in a leadership role.
• Proficiency in the principles and practices of system integration, as well as knowledge of industry standards.
• Experience in managing cross-functional teams, with a focus on driving high performance and team development.
• Skilled in managing client expectations and maintaining strong client relationships.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

RESPONSIBILITIES:

• Understand RESTful web API development using Java and its associated technologies
• Conduct DPIAs to identify and mitigate risk and personal data during the development of ICT systems as
• Manage the full software development lifecycle (SDLC), including planning, coding, debugging, and maintenance, to deliver efficient and reliable software solutions on schedule and in accordance with PDPC guidelines for Data Protection by Design.
• Understand business needs and technical requirements needed to achieve objectives
• Motivate a team and drive innovation with all new APIs
• Be able to develop applications written in Java/JavaScript/C#/CSS/HTML/HTML5 programs, and front-end web applications
• Familiar with MySQL/Mongo/Redis/Git/Gitflow,etc
• Improve testing frameworks and test infrastructure
• Communicate effectively within the team and company stakeholders
• Design, develop, test, and deploy high-quality software solutions using Python/Java language and tools relevant to the project requirements
• Collaborate with product managers, developers and stakeholders to gather and analyse software or business requirements, ensuring the alignment of technical solutions with business goals
• Conduct thorough testing and debugging of software applications to identify and resolve defects, performance issues, and bottlenecks
• Stay up to date with emerging technologies, trends, and software development practices to continuously enhance your technical skills and contribute to the improvement of development processes
• Collaborate with team members to review code, provide constructive feedback, and promote knowledge sharing and collaboration within the development team
• Identify opportunities for process improvement, automation, and optimization to enhance the efficiency and quality of software development and delivery
• Assist in troubleshooting and resolving production issues, ensuring the smooth operation of software application, and addressing customer concerns in a timely manner
• Responsible for software coding implementation, unit testing, writing and maintaining relevant documents during the system development process
• Document software designs, implementation details, and user guides to facilitate knowledge transfer and maintain comprehensive project documentation

REQUIREMENTS:

• Bachelor's degree in Computer Science, Software Engineering, or its equivalent
• Experience in Agile/SCRUM methodology will be an added advantage
• 5-8 years of working experience in Java development experience and with experience managing a team working
• Excellent business understanding, problem analysis, problem-solving skills, strong initiative and self-drive, passionate about cutting-edge technologies and business challenges
• Strong logical thinking ability, analysis skills
• Solid data structure and algorithm foundation, excellent engineering implementation ability; Java development experience, proficient in multithreading programming capabilities and performance tuning experience
• Experience in developing high concurrency and high availability distributed online services, proficient in technical principles and details such as distribution, caching, and message queuing
• Have participated in system analysis, summary design, and detailed design of business software

REQUIRED TECHNOLOGY STACK

Familiar with at least 2-3 technologies in each area:

• Front-end: React JS, Angular, HTML/CSS
• Back-end: Java Spring framework, .NET framework, .NET core
• Middleware: NodeJS, Nginx, Tomcat, WebLogic, IIS
• Database: MS SQL Server, PostgreSQL, MySQL, Azure SQL Database, Azure Database for PostgreSQL, Azure Database for MySQL, Amazon RDS (MS SQL/PostgreSQL/MySQL), Amazon Aurora (PostgreSQL/MySQL)
• OS: Windows Server, Linux Server
• IDE/CLI: Visual Studio 2019, npm, maven, nuget
• CI/CD: Bitbucket/Gitlab, Bamboo/Jenkins, SonarQube (code quality inspection), Robot Framework (test automation)
• Cloud Infrastructure: AWS, Azure
• Infrastructure-as-Code: Terraform, Puppet, Ansible

We are seeking a skilled C++ Software Developer to join our team, focusing on the development and enhancement of our auto fare collection system. The ideal candidate will have a strong background in C++ programming and experience in system integration.

Key Responsibilities:

• Design, develop, and maintain C++ applications for the auto fare collection system.
• Implement software solutions that ensure reliability, scalability, and performance of the fare collection system.
• Troubleshoot, debug, and optimize existing code to improve system performance and functionality.
• Participate in system testing and validation to ensure compliance with project specifications and standards.
• Document software design, development processes, and user manuals.

Qualifications:

• Bachelor’s degree in Computer Science/Engineering, or a related field.
• Proven experience in C++ programming (3+ years preferred).
• Familiarity with software development methodologies (Agile, Scrum, etc.).
• Strong problem-solving skills.

Preferred Qualifications:

• Experience with embedded systems or real-time applications.
• Familiarity with other programming languages (e.g., Python, Java) is a plus.

You will be tasked to:

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

The ideal candidate should be:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Entry level candidates are welcome to apply as training is provided
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Must be effectively bilingual in English and Mandarin to communicate with mandarin speaking customers to maximise customers satisfaction regards in shipments and deliveries.
• Able to analyse information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

The individual will have a strong background in designing, developing and testing complex hardware systems.

This position involves working across multiple phases of product development cycle, from design to implementation. He/she should be self-motivated, resourceful and proactive, able to work independently in a fast-paced environment and closely with multi-discipline professionals to support project or product development

Responsibilities

1. Design and simulate electronics circuitry, including microcontrollers, SoC, DDR, wire & wireless communication interface and power supply.
2. Circuit draft and schematic capture with popular EDA tools.
3. Perform prototype testing, system integration, debugging and troubleshooting to identify and resolve hardware related issues.
4. Generate documentations on design concepts, specifications, test reports and verification reports, etc.

Job Description

• Responsible to configure, setup, design process sequences, troubleshoot, and fine-tune processes on projects using FASA applications or help to develop them.
• Responsible for carry-out machine on-site setup and buy-off process.
• Act as a lead for core efforts such as setup, troubleshooting, and buy-off project using established procedures.
• Contribute to documentation.

Job Requirements:

• Experience in semiconductor process and engineering knowledge with a demonstrated understanding of troubleshooting at a high level.
• Have good experience in writing programs for flow control with motors, DIOs, and TCP/IP or RS232 communication in some machines.
• Have the experience to plan and design all flow control, Interlock, and data process by the database system.
• Experience as a team or project lead.
• Advance understanding of software configuration, machine system architecture, multi-thread, maintenance, and repair.
• Intermediate level of Windows OS, including installation, systems administration, and troubleshooting.
• Intermediate level with one or more general-purpose programming languages including but not limited to C/C++ and C#.
• Effective interpersonal and communication skills, with the ability to interact appropriately with users of various technical-skilled levels and to remain professional while working to resolve problems.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.