What will I do in this position if hired?
In this Information Technology Specialist (CUSTSPT) IT Specialist - Reservist position, you will be a member of the IT Cadre and will perform a wide range of IT management activities that extend and apply to specified units in the FEMA organization and its major components. Typical assignments include:
- Deliver technical support services, including troubleshooting, installation, removals, systems knowledge assistance and/or training in response to customer requirements.
- Assist functional uses in resolving technical computer problems and malfunctions.
- Install, configure and test software on customer workstations and participating in the delivery of a full range of customer support services to the organization.
- Identify users' locations equipment, and software and determining the nature of the problem (e.g. routine user error, faulty data lines, equipment malfunctions, software malfunctions, etc.).
What else do I need to know?
At FEMA, our mission to help people before, during and after disasters; so, every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
As a Reservist Employee, your role is to support response or recovery efforts. Reservists are intermittent, on-call employees. Please note that this is not a full-time position, and you only are paid when deployed. Deployment frequency and length varies based on disaster response need. Due to the irregular nature of disasters, Reservist employees are not guaranteed regular recurring hours, deployments, or renewal of employment.
The Civilian Reservist Emergency Workforce (CREW) Act protects the job rights of FEMA Reservists while they are deployed to disasters, emergencies, and critical trainings by including FEMA Reservists under the Uniformed Services Employment and Reemployments Rights Act (USERRA). This means that if you hold another job, you are able to deploy as a FEMA reservist and your job will be protected. It also protects you against penalization, discrimination, or loss of employee benefits as a result of your deployments to disasters, emergencies, and critical trainings. For more information, please visit FEMA.gov/careers or review the USERRA Resources from the Department of Labor.
FEMA is committed to ensuring that its workforce reflect the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people it serves. To learn about the ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit fema.gov.
Starting at $28.45 Per Hour (IM 1)
