Job Title: Customer Service Executive

General Description

Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must ensure constant contributing towards improvement of the business by highlighting Voice of Customer (VOC) which is a process of requesting, gathering, and analysing customer feedback.

Duties/Responsibilities Towards Customers/Agents

1. Maintain service level at 9.5% for all incoming calls.

2. Ensure all customer emails are replied within 20 minutes.

3. Maintain quality of output an email replies and telephone calls.

4. Ensure follow-ups on all undelivered shipments, as per the SOP for undelivered shipment.

5. Escalate all customer complaints to CS Manager.

6. Ensure front desk is manned during office hours and ready to handle walk-in customers. The duties will be rotated amongst all CS Executives.

Duties/Responsibilities Related to Self & Personal Hygiene at Work

1, Ensure high attendance and punctuality of more than 95%.

2. Ensure leaves are well planned and approval sought 1 week in advance.

3. Ensure break schedule is adhered to as planned.

4. Ensure all allocated jobs/tasks are completed within the allotted time-line.

Duties/Responsibilities Towards Business

1. Update on customer feedback to Ops supervisor and CS Manager.

2. Monitor online unconfirmed bookings and resolve any that arise.

3. Make suggestions for process/business implements.

4. Make payment collection calls to local and international customers with overdue payments.

5. Make successful sales calls daily.

6. Sort the job sheets/movement charts on a daily basis and have them ready for reference upon Proof of Delivery (POD) requests.

7. Manage local customer billing for manual changes required, especially for special /urgent bookings as per SOP,

8. Prepare manual job sheets for some customers.

9. Encourage new customers to take up cashless payment options.

Adhoc Duties

1, Support Operations Department as and when required. Duties will be rotated amongst all CS Executives.

Education/Experience /Skills Requirements

1. Minimum 'O' Level

2, Minimum 1-year experience in Customer Service field (optional)

3, good written, Oral and face to face Communication skills

4. Analytical thinking

5. Able to handle difficult customers

6. Adhere to timeline always

7, Good listening skills

8. Strong team player

9, Reasonable knowledge of MS office

Pebble Green Developments Pte Ltd

Attractive salary commensurate with qualifications and experience

Requirements:

• Diploma or relevant accounting certification
• 3 years or more financial accounting experience
• 2 years MYOB full set experience including accounts set up for new companies
• Experience in property development or Construction Industry is a definite advantage
• Knowledge of budgeting and variance analysis a plus
• Only Singaporean
• Able to commence work immediately or at short notice

Job Duties:

• Maintain & manage full sets of accounts for at least 3 companies;
• Prepare & submit quarterly GST returns;
• Reconciliation of accounts;
• Monthly rolling cashflow forecast
• Preparing monthly management reports;
• Prepare and update collection from cash, cheques, telegrahic transfer and GIRO on a timely manner;
• Handle Petty Cash;
• Ensuring accurate and appropriate recording and analysis of revenues and expenses;
• Issuing of sales invoices;
• Assist in yearly audit and tax computation;
• Liaise and coordinate with external auditors and tax agents;
• Ensure accounting deadlines are met;
• Liaise with banks, main contractors, vendors, customers, etc for financing documentation
• Undertake filings and other ad-hoc tasks and responsibilities assigned.

Job Responsibilities:

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

Job Requirements:

• Diploma in Business Administration/ Engineering
• Fresh ITE/Polytechnic/University graduate are welcome to apply
• Good communication and interpersonal skills
• Meticulous and Adaptable
• Proficient in Microsoft Office.
• Adobe Photoshop Illustrator & Autocad 2D will be an added advantage
• Salary will commensurate with qualifications and experience

Key Responsibilities:

1. Software Development:Design, develop, and maintain robust, scalable, and efficient software applications.
   Lead the development of software components and ensure seamless integration with existing systems.
   Write clean, high-quality, and reusable code that aligns with coding standards and best practices.
   
2. Project Management & Collaboration:Work closely with product managers, designers, and other stakeholders to understand project requirements and translate them into technical specifications.
   Collaborate in an Agile environment, contributing to sprint planning, code reviews, and retrospectives.
   Provide technical guidance and mentorship to junior developers, helping them grow and develop their skills.
   
3. System Architecture & Design:Develop and implement software architecture solutions that align with business objectives and technology strategies.
   Evaluate and recommend tools, technologies, and processes to ensure continuous improvement and efficiency.
   Conduct code and design reviews to ensure software meets quality, performance, and security standards.
   
4. Testing & Quality Assurance:Develop automated tests to ensure the functionality and stability of the codebase.
   Participate in and support QA processes to ensure high-quality software deliverables.
   Identify and resolve performance bottlenecks and optimize the software as needed.
   
5. Documentation & Support:Document software functionality, architecture, and processes for future reference.
   Provide troubleshooting and support for software applications, diagnosing and resolving issues efficiently.
   

Required Skills and Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Experience: Minimum of 5 years of experience in software development, with a focus on full-stack or back-end development.
• Technical Skills:Proficiency in programming languages such as Java, Python, C#, or JavaScript.
  Experience with frameworks like .NET, React, Angular, or Django.
  Familiarity with RESTful API development, database management (SQL/NoSQL), and cloud platforms (AWS, Azure, or GCP).
  Strong understanding of object-oriented design, algorithms, and data structures.
  
• Other Skills:Excellent problem-solving abilities and attention to detail.
  Strong communication and collaboration skills, with the ability to explain complex technical concepts.
  Ability to work in a fast-paced environment and manage multiple tasks effectively.
  

Responsibilities:

• Manage and maintain equipment list (Aircon, Uninterruptible Power Supply, Electrical Board, Fire Protection System, Environmental Monitoring System)
• Liaise with relevant authorities/ subcontractor/ clients/suppliers on maintenance, repair & Testing & Commissioning job
• Answer Technical hotline phone call
• Update Emergency call (E-Call) statistic and email to team for reference
• Schedule of Maintenance, Repair and Testing & Commissioning Jobs
• Maintain master schedule, ensure schedule is up to date (E-call, Follow-up, Ad-hoc)
• Prepare and maintain Method of statements (MOS)/ Standard Operating Procedures (SOP), checklists
• Assist update Risk Assessment (RA) for job site requirement
• Assist Technical Manager/Engineer negotiate/procure materials, equipment and labor in accordance to the allocated budget
• Perform administrative supports to team pertaining to technical operation

Requirements:

• At least Nitec/Higher Nitec/Diploma in related field
• Prefer 2 years relevant working experience
• Candidates with administrative experience
• Competent in Microsoft Office
• Responsible, pro-active, teamwork, responsive

Responsibilities

• Generate new businesses for preventive maintenance contract.
• Identify and develop new business opportunities to achieve set sales target.
• Understand market dynamics and customer needs.
• Manage customer accounts.
• Travel to meet up with customers.
• Plan and execute sales action plans to engage prospects & follow-up on prospects.
• Follow up activities to encourage timely closing of sales.
• Prepare costing, quotations to customers.
• Negotiate pricing with vendors.
• Coordinate with the technical team on fulfillment of sales contract secured.
• Follow through on internal processes to ensure smooth delivery to customers.
• Provide regular internal reports to superior to further enhance performance.

Requirements

• Min. Diploma holder in Business Studies/Marketing/M&E or IT related field.
• Min. 2 years' relevant sales experience in M&E environment.
• Competent in Microsoft Office
• Team player with good interpersonal skills
• Sales driven and self-motivated with a positive thinking
• Able to handle pressure and work independently
• Well groomed and presentable
• Articulate, good presentation skills
• Pleasant with good attitude and initiative

Roles:
● Senior Automation Specialist and Lead Software Developer.
● Engineering and Architecture of application automated deployment and hosting

Responsibilities:
● Source Development, enhancement and maintenance using Java J2EE.
● Automation on application readiness and deployment automation through ADO / Jenkins pipelines with certificate consolidation, SonarQube Code Coverage, Git Leaks and Vulnerability handling.
● Source routings, service integrations and bean management through Apache Camel.
● API Integration with banking internal applications with SOAP and REST Interface. Solace Integration with JMS Listeners for Topic and Queue handling using Java and Apache Camel.
● Design and implementation of Plugins, Automations and Tool development for Orchestration tools like Rundeck Pro Orchestrator by Pager Duty.
● Automation and managing the engineering side of the tool, version upgrades and stakeholder relationship towards enhancing the product and production support including container platform.
● Experience in API and Rundeck Plugin automation developments to standardize Banks Security for the tools we support using Java
● Development for integration of Dev and Ops activities to achieve Automated DevOps Standard workflow
● BAU Support on critical releases, DR Drills, production issues and functional implementations.
● Kibana Dashboard / VIs creation (With Elastic Indexes) for Data Analysis and Report preparation
● Complete documentation, presentations and User workshops about the product, user guide, implementation, etc.,

Job Summary

We are looking for an E-commerce Executive to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platform to drive sales, enhance user experience, and maximize conversion rates.

Job Description

Website Management:

· Oversee the day-to-day operations of the company's e-commerce website(s).

· Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).

· Regularly update product listings, images, and descriptions to accurately reflect inventory and promotions.

· Monitor website performance metrics such as traffic, conversion rates, and bounce rates, and implement strategies to improve them.

Marketing:

· Develop and implement digital marketing campaigns to drive traffic and sales through various channels such as email marketing, social media, and search engine marketing (SEM).

· Collaborate with the marketing team to create compelling content, promotions, and advertisements tailored to the online audience.

Analytics and Reporting:

· Generate regular reports on e-commerce performance metrics such as sales, conversion rates, and customer behaviour.

· Analyse data trends and identify opportunities for improvement or growth in online sales.

· Present findings and recommendations to management to support strategic decision-making.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,900 - $3,300 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirement

· Familiar with SEO

· 1-2years marketing /E-commerce background experience will be an advantage.

· Candidates with no prior experience but familiar with online shopping on ecommerce marketplaces may also apply.

· Min Diploma and Degree in Marketing / E-commerce or related fields for foreigners’ applicants only due to insufficient quota.

· Singaporean / Singapore PR / LTVP are also welcome!

Job Summary

We are looking for an E-commerce Executive to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platform to drive sales, enhance user experience, and maximize conversion rates.

Job Description

Website Management:

· Oversee the day-to-day operations of the company's e-commerce website(s).

· Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).

· Regularly update product listings, images, and descriptions to accurately reflect inventory and promotions.

· Monitor website performance metrics such as traffic, conversion rates, and bounce rates, and implement strategies to improve them.

Marketing:

· Develop and implement digital marketing campaigns to drive traffic and sales through various channels such as email marketing, social media, and search engine marketing (SEM).

· Collaborate with the marketing team to create compelling content, promotions, and advertisements tailored to the online audience.

Analytics and Reporting:

· Generate regular reports on e-commerce performance metrics such as sales, conversion rates, and customer behaviour.

· Analyse data trends and identify opportunities for improvement or growth in online sales.

· Present findings and recommendations to management to support strategic decision-making.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,900 - $3,300 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirement

· Familiar with SEO

· 1-2years marketing /E-commerce background experience will be an advantage.

· Candidates with no prior experience but familiar with online shopping on ecommerce marketplaces may also apply.

· Min Diploma and Degree in Marketing / E-commerce or related fields for foreigners’ applicants only due to insufficient quota.

· Singaporean / Singapore PR / LTVP are also welcome!

Job Summary:

The Creative Content Specialist will be the mastermind behind our engaging content, playing a pivotal role in managing social media platforms, crafting newsletters, spearheading promotional campaigns, enhancing in-store visual merchandising, and producing high-quality image and video content. This role demands an individual with exceptional English and writing skills, coupled with a flair for visual storytelling.

Job Description:

· Develop and implement innovative content strategies for our social media presence to boost engagement and brand awareness.

· Craft compelling newsletters and promotional campaigns that resonate with our audience.

· Produce high-quality, engaging image and video content for diverse marketing initiatives.

· Write and edit insightful blogs and articles, incorporating SEO best practices.

· Collaborate with Key Opinion Leaders and Consumers to expand brand visibility.

· Engage with press and media for collaborative content distribution and brand promotion.

· Design and manage visually appealing in-store displays to enhance customer experience.

· Monitor content performance, leveraging insights to refine and optimize strategies.

· Stay abreast of the latest trends in content creation and social media to keep our brand relevant and fresh.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $3,000 - $4,000 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirements:

· Bachelor’s degree in Marketing, Communications, Journalism, or related fields.

· Proven experience in content creation, social media management, and digital marketing.

· Outstanding command of the English language, both written and verbal.

· Skilled in graphic design, image, and video editing.

· Solid understanding of SEO and content marketing strategies.

· Excellent organizational skills, with the ability to handle multiple projects simultaneously.

· A keen eye for visual branding and aesthetic presentation.

Job Summary:

The Creative Content Specialist will be the mastermind behind our engaging content, playing a pivotal role in managing social media platforms, crafting newsletters, spearheading promotional campaigns, enhancing in-store visual merchandising, and producing high-quality image and video content. This role demands an individual with exceptional English and writing skills, coupled with a flair for visual storytelling.

Job Description:

· Develop and implement innovative content strategies for our social media presence to boost engagement and brand awareness.

· Craft compelling newsletters and promotional campaigns that resonate with our audience.

· Produce high-quality, engaging image and video content for diverse marketing initiatives.

· Write and edit insightful blogs and articles, incorporating SEO best practices.

· Collaborate with Key Opinion Leaders and Consumers to expand brand visibility.

· Engage with press and media for collaborative content distribution and brand promotion.

· Design and manage visually appealing in-store displays to enhance customer experience.

· Monitor content performance, leveraging insights to refine and optimize strategies.

· Stay abreast of the latest trends in content creation and social media to keep our brand relevant and fresh.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $3,000 - $4,000 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirements:

· Bachelor’s degree in Marketing, Communications, Journalism, or related fields.

· Proven experience in content creation, social media management, and digital marketing.

· Outstanding command of the English language, both written and verbal.

· Skilled in graphic design, image, and video editing.

· Solid understanding of SEO and content marketing strategies.

· Excellent organizational skills, with the ability to handle multiple projects simultaneously.

· A keen eye for visual branding and aesthetic presentation.

Job Description:

• Engage in conversations with customers to answer any technical queries with regards to product specification and application.
• Pick up of customer's items & delivery of goods to customers.
• Plan production scheudule & liaise with production team to ensure production schedule is align with delivery dates.
• Inspection of goods prior to delivery.
• Perform on-site servicing & installation of goods to customer's equipment.
• Report back to supervisor after each delivery trip about delivery status and customer's feedback/queries/requirements.

Requirements:

• Must possess a class 3 driving license & must be willing to drive company's vehicle to deliver/pick up goods (2-3 times a week).
• Must be physically fit.
• Must have a pleasant personality to engage in conversations with regards to customers' queries.
• Must be able to read engineering drawings.

Job Description

• Formulate and execute sales and marketing strategies for new business line.
• Have strong determination and persistence to support the team to achieve sales targets of the company.
• Build, grow and maintain long term relationships with targeted clients and business partners.
• Analyse customers’ requirements and provide proper solution.
• Expand company’s customer base.
• Provide support during pre-tendering and tendering stages.
• Support marketing & networking activities
• Support to prepare Sales collaterals (power point presentation, drawings, technical brochures etc).
• Handle ad hoc assignments or tasks as required.

Requirements:

• A Degree Holder in Mechanical or Electrical will be an added advantage but not compulsory.
• Good negotiation, communication, and interpersonal skills.
• Confident, self-motivated, and result oriented.
• Minimum 3 years’ working experience will be considered.

Senior Developer / Technical Lead

Date: 18 Oct 2024

Location:

StarHub Green

Company: StarHub Ltd

Job Description

The Technical Lead/ Senior Developer will be establishing project specifications and technical direction

• Responsible in creating a framework of technical standards and procedures
• Overseeing software quality and system modifications
• Guiding team members with troubleshooting technical issues
• Analyzing existing operations to identify risks and redundancies
• Conducting comprehensive assessments to develop solutions
• Setting the technical direction of the project and clearing the way of any programming hurdles that may arise

Qualifications

• Degree in IT/Engineering related field with at least 10 years of demonstrated experience in software development.

• Ideally familiar with Agile/SCRUM practices

• Technical Background in . Net, C#, Java.

• Experience in Cloud implementation and Data Migration

Do you believe your designs and code could change the world? If YES, read on!

Mavericks is a group of skilled IT professionals who love their craft. We solve complex business problems with simple working solutions by applying Agile software development practices. We provide consultancy advice, develop prototypes to validate ideas quickly, and develop systems that WOW people. We love to write code and build systems that delight and bring smiles to our users. We share and have fun on our continuous learning journey.

Join us and multiply the fun and awesomeness of our workplace!

Your Role and Responsibilities

• Empathising with stakeholders to develop appropriate, actionable and holistic working solutions that delivers business value
• Championing best Agile and software engineering practices (e.g. Test-Driven Development (TDD), Continuous Integration/ Continuous Delivery (CI/CD), etc.) to develop high-quality products and solutions
• Collaborating with amazing people (we only work with the best!) to solve challenging and complex problems
• Be positive, proactive and help each other to learn and grow together
• Provide feedback for improvement and run the company like you own it!

The Qualifications To Be a Maverick

1. Minimum Qualifications

• At least 5 years of experience in developing various applications
• Worked in high performance and cross-functional Agile software engineering teams that used practices like Kanban/Scrum/Lean/XP, Test Driven Development (TDD), Continuous Integration/ Continuous Delivery (CI/CD), etc.
• Experienced in using clean code practices, test automation and writing readable, maintainable code
• Good understanding of end-to-end application architecture
• Delivered at least one large-scale project to production
• Experienced in backend and frontend development (e.g. Web, Mobile, Cloud, etc.)
• Deep understanding of at least one programming language and at least one programming paradigm (OOP, FP)
• Experience working with various techstacks (e.g. Typescript, ReactJS, NodeJS, AngularJS, Spring Boot, Ruby on Rails, Javascript, Java, GoLang, etc.)

2. Desirable Qualifications

• Experience with microservices architecture
• Experience with DevOps practices and Automation tools

More about the job

Salary and Benefits

• Competitive salary package (including bonuses)
• Medical and Dental insurance for you and your dependents
• Telecommunications allowance
• Financial and logistical support for Work Visa procurement and relocation (if applicable)

Learning and Development

• Book and Training allowances
• Diverse Career Progression Opportunities
• Personal Development Opportunities

Work Arrangement

• Good work-life balance
• Flexible work arrangements
• Open office concept
• Position is based in Singapore

Dress Code

• (Generally) Smart-casual
• Formal with some clients

If you think you have what it takes to be a Maverick, contact us now!