Job AdvertReady to Lead and Innovate in the World of Client Services? About UsWe are Hydrogen - the largest specialist social med.....
Job Advert
Ready to Lead and Innovate in the World of Client Services?
About Us
We are Hydrogen - the largest specialist social media agency in Scotland.
Our award-winning team of 30+ specialists live and breathe social media: what we don't know about the platforms isn't worth
knowing.
There couldn’t be a more exciting time to join us following the recent acquisition into the PA Media Group, a diverse portfolio of
specialist media companies spanning news & information, data, technology, marketing, and communications.
About the Role
We have an opportunity for an exceptional and dynamic individual to join us as Head of Client Services. This role is to cover
parental leave and is being offered on a 12 month fixed term basis.
As a key member of our leadership team, you will steer our Client Services and Strategy team with your expertise and experience.
Your main purpose in the role will be to oversee key growth accounts in the Hydrogen portfolio, ensuring unparalleled service and
delivering outstanding results for our clients, fostering strong relationships and driving account growth.
This role is a unique opportunity to drive positive change and cultivate an inspiring culture and work environment. You’ll support
and develop your team, collaborating with other Heads of Department to ensure the agency runs seamlessly and innovates continually
to elevate performance.
At Hydrogen, we value every voice. You will be encouraged, and will inspire your team, to present fresh ideas and challenge
conventional norms, contributing to a culture where innovation thrives.
What You Can Expect Day-to-Day
* Client Relationships: Build and maintain strong relationships with key clients, deeply understanding their businesses and
consistently exceeding their expectations.
* Team Management: Lead and mentor the Client Services & Strategy team, fostering strong relationships and focusing on team
development. Act as a role model, encouraging positive ways of working.
* Revenue Growth: Drive growth by identifying and leveraging opportunities to increase revenue across key accounts.
* Client Innovation: Identify and present growth opportunities to clients in compelling ways, managing risks to the client
relationship proactively.
* Pitching and Proposals: Support new business efforts with the delivery of exceptional pitches and proposals.
* Operational Excellence: Ensure quality control of client work, develop processes for continuous improvement, and lead
cross-functional collaboration to achieve client success.
* Industry Awareness: Stay informed about market trends affecting client industries and the latest social media industry news to
inform client strategies.
Who You Are
Our ideal candidate is passionate about developing a positive and productive working environment and culture. To be successful
you’ll need to understand the agency landscape, including experience managing budgets and financial reporting.
You’ll also need:
* Significant experience in a marketing / media agency environment, preferably with experience of working in social media
* Extensive experience working with cross-disciplinary teams.
* Excellent communication and interpersonal skills.
* Strong leadership skills with significant experience of line management, leading, motivating, and mentoring teams
* Strong commercial and negotiation skills
What We Offer
* Competitive salary
* Hybrid and flexible working
* 25 days holiday and a holiday purchase scheme
* Enhanced pay for maternity, paternity, and adoption leave.
* Wellbeing day (1 day per annum)
* Perkbox membership
* BUPA Health Cash Plan
* Life Assurance (4x salary)
* Training & development
* Employee Assistance Programme
* Company Pension
* Hybrid working model between our Glasgow office and your home – you choose the mix you want; all we ask is at least 3 days per
week in the office.
Inclusion
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience, we’re also focused on
who you are and what else you can bring.
We recognise the importance of a healthy work-life balance and positively encourage agile working.
We are always open to discuss an individual’s flexible working needs so please speak to us during the recruitment process to
understand what this could look like for you. Typically, our standard arrangement involves working from home for one or two days
per week.
We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment
process, speak to our recruitment team who will be happy to support you.
